Ubiquitous Tour Information: the Relationships between Service Quality, Perceived Enjoyment, and Behavioral Intention

This study explored the service quality of ubiquitous mobile tour information, which has been emerging as a new solution in its integration with providing tour information services. with advancement of mobile technologies. The study also expanded on the effect of user’s perceived quality on enjoyment and usage intention. The demonstrative analysis result, from users’ firsthand interaction with the mobile tour information, led to classifications of ubiquitous tour information service quality; the classifications of four factors consisted of: ‘performance’, ‘information’, ‘design’, and ‘convenience’. While the design’ and ‘convenience’ factors did not have a significant impact, the ‘performance’ and ‘information’ factors had a significant impact on perceived enjoyment. The aforementioned four factors of service quality were proven to have impact on usage intention. Out of the four factors, ‘performance’ proved to have the highest impact on usage intention. Managerial implications based on the results are discussed

A Systematic Review of Indonesia’s Heritage Tourism in Perspective of Smart Tourism Conceptual Model

Currently, smart tourism has been adopted by cities in many countries. But this concept has various meaning built on different point of view of the smart tourism initiatives. This paper aims to give contribution on conceptual model formulation for smart tourism in process approach, using heritage tourism as case study. A literature review using PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-analyses) was carried out to achieve an understanding of the term smart tourism itself, with reference to various literature from qualified journals. From the literature review, various terms related to the definition, objectives, characteristics, inputs and outputs of smart tourism will be obtained. A semantic process with content analysis method to help determine the dominant factors/variables as important objects of Smart Tourism. The model to be built describes the components that influence the smart tourism process. This model also considers some local values that are used in general and particular in tourism policies that have been implemented in Indonesia. These values are believed to have an influence and characteristic of the smart tourism model in Indonesia. In the end, the model also describes the expected results of the smart tourism process

The determinants of recommendations to use augmented reality technologies: The case of a Korean theme park

The increased availability of smartphone and mobile gadgets has transformed the tourism industry and will continue to enhance the ways in which tourists access information while traveling. Augmented reality has grown in popularity because of its enhanced mobile capabilities. In tourism research, few attempts have been made to assess user satisfaction with augmented reality applications and the behavioral intention to recommended them. This study uses a quality model to test users' satisfaction and intention to recommend marker-based augmented reality applications. By applying process theory, this study also investigates the differences in these constructs between high- and low-innovativeness groups visiting a theme park in Jeju Island, South Korea. Questionnaires administered to 241 theme park visitors revealed that content, personalized service, and system quality affect users' satisfaction and intention to recommend augmented reality applications. In addition, personal innovativeness was found to reinforce the relationships among content quality, personalized service quality, system quality, and satisfaction with augmented reality