The Effect of Brill Tagger on The Classification Results of Sentiment Analysis Using Multinomial Naïve Bayes Algorithm

Twitter is a good indicator for influence in research, the problem thatarises in research in the field of sentiment analysis is the large numberof factors such as the use of informal or colloquial language and otherfactors that can affect the results of sentiment classification. Toimprove the results of sentiment classification, an informationextraction process can be carried out. One part of the informationextraction feature is a part of speech tagging, which is the giving ofword classes automatically. The results of part of speech tagging areused for weighting words based on part of speech. This studyexamines the effect of Part of Speech Tagging with the method BrillTagger in sentiment analysis using the Naive Bayes Multinomialalgorithm. Testing were carried out on 500 twitter tweet texts andobtained the results of the sentiment classification with implementingpart of speech tagging precision by 73,2%, recall by 63,2%, f-measureby 67,6%, accuracy by 60,7% and without implementing part ofspeech tagging precision by 65,2%, recall by 60,6%, f-measure by62,4% accuracy by 53,3%. From the results of the accuracy obtained,it shows that the application of part of speech tagging in sentimentanalysis using the Multinomial Naïve Bayes algorithm has an effectwith an increase in classification performance

An auxiliary Part-of-Speech tagger for blog and microblog cyber-slang

The increasing impact of Web 2.0 involves a growing usage of slang, abbreviations, and emphasized words, which limit the performance of traditional natural language processing models. The state-of-the-art Part-of-Speech (POS) taggers are often unable to assign a meaningful POS tag to all the words in a Web 2.0 text. To solve this limitation, we are proposing an auxiliary POS tagger that assigns the POS tag to a given token based on the information deriving from a sequence of preceding and following POS tags. The main advantage of the proposed auxiliary POS tagger is its ability to overcome the need of tokens’ information since it only relies on the sequences of existing POS tags. This tagger is called auxiliary because it requires an initial POS tagging procedure that might be performed using online dictionaries (e.g.,Wikidictionary) or other POS tagging algorithms. The auxiliary POS tagger relies on a Bayesian network that uses information about preceding and following POS tags. It was evaluated on the Brown Corpus, which is a general linguistics corpus, on the modern ARK dataset composed by Twitter messages, and on a corpus of manually labeledWeb 2.0 data

Joint Learning of Pre-Trained and Random Units for Domain Adaptation in Part-of-Speech Tagging

Fine-tuning neural networks is widely used to transfer valuable knowledge from high-resource to low-resource domains. In a standard fine-tuning scheme, source and target problems are trained using the same architecture. Although capable of adapting to new domains, pre-trained units struggle with learning uncommon target-specific patterns. In this paper, we propose to augment the target-network with normalised, weighted and randomly initialised units that beget a better adaptation while maintaining the valuable source knowledge. Our experiments on POS tagging of social media texts (Tweets domain) demonstrate that our method achieves state-of-the-art performances on 3 commonly used datasets

"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the domain than the more generic existing taxonomies. Using a sequential SVM-HMM model, we model conversation flow, predicting the dialogue act of a given turn in real-time. We characterize differences between customer and agent behavior in Twitter customer service conversations, and investigate the effect of testing our system on different customer service industries. Finally, we use a data-driven approach to predict important conversation outcomes: customer satisfaction, customer frustration, and overall problem resolution. We show that the type and location of certain dialogue acts in a conversation have a significant effect on the probability of desirable and undesirable outcomes, and present actionable rules based on our findings. The patterns and rules we derive can be used as guidelines for outcome-driven automated customer service platforms.Comment: 13 pages, 6 figures, IUI 201