Toward Customizable Multi-tenant SaaS Applications

abstract: Nowadays, Computing is so pervasive that it has become indeed the 5th utility (after water, electricity, gas, telephony) as Leonard Kleinrock once envisioned. Evolved from utility computing, cloud computing has emerged as a computing infrastructure that enables rapid delivery of computing resources as a utility in a dynamically scalable, virtualized manner. However, the current industrial cloud computing implementations promote segregation among different cloud providers, which leads to user lockdown because of prohibitive migration cost. On the other hand, Service-Orented Computing (SOC) including service-oriented architecture (SOA) and Web Services (WS) promote standardization and openness with its enabling standards and communication protocols. This thesis proposes a Service-Oriented Cloud Computing Architecture by combining the best attributes of the two paradigms to promote an open, interoperable environment for cloud computing development. Mutil-tenancy SaaS applicantions built on top of SOCCA have more flexibility and are not locked down by a certain platform. Tenants residing on a multi-tenant application appear to be the sole owner of the application and not aware of the existence of others. A multi-tenant SaaS application accommodates each tenant’s unique requirements by allowing tenant-level customization. A complex SaaS application that supports hundreds, even thousands of tenants could have hundreds of customization points with each of them providing multiple options, and this could result in a huge number of ways to customize the application. This dissertation also proposes innovative customization approaches, which studies similar tenants’ customization choices and each individual users behaviors, then provides guided semi-automated customization process for the future tenants. A semi-automated customization process could enable tenants to quickly implement the customization that best suits their business needs.Dissertation/ThesisDoctoral Dissertation Computer Science 201

InterCloud: Utility-Oriented Federation of Cloud Computing Environments for Scaling of Application Services

Cloud computing providers have setup several data centers at different geographical locations over the Internet in order to optimally serve needs of their customers around the world. However, existing systems do not support mechanisms and policies for dynamically coordinating load distribution among different Cloud-based data centers in order to determine optimal location for hosting application services to achieve reasonable QoS levels. Further, the Cloud computing providers are unable to predict geographic distribution of users consuming their services, hence the load coordination must happen automatically, and distribution of services must change in response to changes in the load. To counter this problem, we advocate creation of federated Cloud computing environment (InterCloud) that facilitates just-in-time, opportunistic, and scalable provisioning of application services, consistently achieving QoS targets under variable workload, resource and network conditions. The overall goal is to create a computing environment that supports dynamic expansion or contraction of capabilities (VMs, services, storage, and database) for handling sudden variations in service demands. This paper presents vision, challenges, and architectural elements of InterCloud for utility-oriented federation of Cloud computing environments. The proposed InterCloud environment supports scaling of applications across multiple vendor clouds. We have validated our approach by conducting a set of rigorous performance evaluation study using the CloudSim toolkit. The results demonstrate that federated Cloud computing model has immense potential as it offers significant performance gains as regards to response time and cost saving under dynamic workload scenarios.Comment: 20 pages, 4 figures, 3 tables, conference pape

SLA-Driven Cloud Computing Domain Representation and Management

The assurance of Quality of Service (QoS) to the applications, although identified as a key feature since long ago [1], is one of the fundamental challenges that remain unsolved. In the Cloud Computing context, Quality of Service is defined as the measure of the compliance of certain user requirement in the delivery of a cloud resource, such as CPU or memory load for a virtual machine, or more abstract and higher level concepts such as response time or availability. Several research groups, both from academia and industry, have started working on describing the QoS levels that define the conditions under which the service need to be delivered, as well as on developing the necessary means to effectively manage and evaluate the state of these conditions. [2] propose Service Level Agreements (SLAs) as the vehicle for the definition of QoS guarantees, and the provision and management of resources. A Service Level Agreement (SLA) is a formal contract between providers and consumers, which defines the quality of service, the obligations and the guarantees in the delivery of a specific good. In the context of Cloud computing, SLAs are considered to be machine readable documents, which are automatically managed by the provider's platform. SLAs need to be dynamically adapted to the variable conditions of resources and applications. In a multilayer architecture, different parts of an SLA may refer to different resources. SLAs may therefore express complex relationship between entities in a changing environment, and be applied to resource selection to implement intelligent scheduling algorithms. Therefore SLAs are widely regarded as a key feature for the future development of Cloud platforms. However, the application of SLAs for Grid and Cloud systems has many open research lines. One of these challenges, the modeling of the landscape, lies at the core of the objectives of the Ph. D. Thesis.García García, A. (2014). SLA-Driven Cloud Computing Domain Representation and Management [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/36579TESI

From Method Fragments to Method Services

In Method Engineering (ME) science, the key issue is the consideration of information system development methods as fragments. Numerous ME approaches have produced several definitions of method parts. Different in nature, these fragments have nevertheless some common disadvantages: lack of implementation tools, insufficient standardization effort, and so on. On the whole, the observed drawbacks are related to the shortage of usage orientation. We have proceeded to an in-depth analysis of existing method fragments within a comparison framework in order to identify their drawbacks. We suggest overcoming them by an improvement of the ?method service? concept. In this paper, the method service is defined through the service paradigm applied to a specific method fragment ? chunk. A discussion on the possibility to develop a unique representation of method fragment completes our contribution

Service Quality Assessment for Cloud-based Distributed Data Services

The issue of less-than-100% reliability and trust-worthiness of third-party controlled cloud components (e.g., IaaS and SaaS components from different vendors) may lead to laxity in the QoS guarantees offered by a service-support system S to various applications. An example of S is a replicated data service to handle customer queries with fault-tolerance and performance goals. QoS laxity (i.e., SLA violations) may be inadvertent: say, due to the inability of system designers to model the impact of sub-system behaviors onto a deliverable QoS. Sometimes, QoS laxity may even be intentional: say, to reap revenue-oriented benefits by cheating on resource allocations and/or excessive statistical-sharing of system resources (e.g., VM cycles, number of servers). Our goal is to assess how well the internal mechanisms of S are geared to offer a required level of service to the applications. We use computational models of S to determine the optimal feasible resource schedules and verify how close is the actual system behavior to a model-computed \u27gold-standard\u27. Our QoS assessment methods allow comparing different service vendors (possibly with different business policies) in terms of canonical properties: such as elasticity, linearity, isolation, and fairness (analogical to a comparative rating of restaurants). Case studies of cloud-based distributed applications are described to illustrate our QoS assessment methods. Specific systems studied in the thesis are: i) replicated data services where the servers may be hosted on multiple data-centers for fault-tolerance and performance reasons; and ii) content delivery networks to geographically distributed clients where the content data caches may reside on different data-centers. The methods studied in the thesis are useful in various contexts of QoS management and self-configurations in large-scale cloud-based distributed systems that are inherently complex due to size, diversity, and environment dynamicity