The Role of Electronic Services in Transformational Government: A Unified Services Theory Perspective and Implications for Trust

A major difficulty in deriving practical managerial insights from the transformational government perspective is that in the existing literature ‘transformation’ is usually expressed in terms of desirable qualities rather than concrete transformation of structures and processes. Although it is possible to address transformational government issues from diverse areas such as Customer Relationship Management, Business Process Management, Management of Information Systems, and so forth, the adoption of an integrative theoretical basis that could accommodate different perspectives around ‘service’, the core subject of interest, would certainly facilitate generation of useful managerial insights and approaches in the area. The main purpose of this conceptual paper is to fill this gap by presenting a Unified Services Theory (UST) perspective of issues concerning the development of electronic services in the transformational government area. The paper will focus upon customer orientation and process standardisation issues

Transformational government and assistive web base technologies

Transformational government has been on the European agenda for several years. However, progress towards realising the full potential of ICT to transform public services for older adults with age related cognitive impairments has been very limited. Highlighting such limitations this paper demonstrates how assistive web base technologies can be developed to improve the public services for older adults with age related cognitive impairments. However the paper argues that these transformations can be obstructed if there is no strong leadership and political commitment from people at many levels in public sectors and governments

The evaluation and the effectiveness of project management in transformational e-government projects

This paper forms part of an ongoing research of a PhD degree to describe, critically evaluate and examine the underlying barriers and challenges in large e-Government initiatives. The paper invites technology to be incorporated and inculcated into the art and science of project management, and be part of a passable solution as opposed to being distinct and separate from it. The tools used have to increase the novelty (art and science) of project management through human interaction, and empower the project manager and aiding his capacity in delivering the expected outcomes. Due to inadequate implementations of project management procedures and processes, many large information technology systems (ITS) projects failed. This becomes a characteristic and encompasses e-Government project initiatives, due to ambitious program changes, major innovations, large transformations, enterprise wide solutions, collaboration across organizations’ governments and private sectors, and the implementation of unprecedented (or ambitious) solutions. This research paper critically analyses and summarises a list of e-Government challenges and barriers arising from an e-Government survey administered on behalf of the World Information Technology and Services Association (WITSA) which represents the national technology associations in 70 countries. It compares these challenges to the Project Management Body of Knowledge (PMBOK), which is the North American standard in project management methodology. In addition, it highlights the weaknesses in PMBOK to address these challenges and offers a technology-enabled enhancement to the Project Initiation Phase, the area identified as being particularly weak and inadequate in addressing e-Government initiatives and requirements

Privacy in transformational government (t-government): an investigation of citizens' privacy preferences and perceptions

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From Electronic Government to Digital Governance: Transformational Government Models and Strategies

Este texto analisa modelos e estratégias de Governo Transformacional (t-Gov), procurando contribuir para a clarificação deste conceito. Recorrendo a uma revisão da literatura sobre o tema, o texto discute o que se entende por Transformação Digital do governo no quadro do alargamento conceptual do governo eletrónico para a governança digital. Os resultados evidenciam o t-Gov como um modelo adaptativo constituído por estratégias que procuram criar condições institucionais para habilitar um processo de Transformação Digital centrado nos usuários. O texto conclui que o envolvimento dos cidadãos e a cocriação são os elementos principais de tais estratégias, sendo que o objetivo do t-Gov é criar mecanismos contextualizados de governança digital que os possibilitem.info:eu-repo/semantics/publishedVersio

Kenya Quaker Secondary School Peace Curriculum Pilot Project: Examining the Role of the Principal in the Successes and Challenges of the Implementation

This qualitative study examined the implementation of a peace curriculum for Kenyan Quaker secondary schools. Fourteen schools were selected for this study 1 year after school leaders attended specific training sessions. On site visits were made to 12 of the 14 schools selected for this study, and interviews conducted with the remaining principals. Schools were ranked on their level of implementation at low, medium, or high. Results indicated that 12 of the 14 schools implemented the curriculum at a medium or high level. Additional findings note the leadership of the principal was key in the overall peace curriculum implementation and addresses successes and challenges of implementing a new initiative in these schools. The development of the Curriculum for Peace and Conflict Management for the Quaker secondary schools in Kenya was a response to the effects of the 2007–2008 post-election violence. In the aftermath of the violence, more than 1,000 were killed and thousands of others displaced from their homes. Many people experienced neighbors turning violent on neighbors, even though living side by side for many years. The Quakers, also known as Friends, have been historically known for promoting peace and conflict resolution around the world. However, once the violence settled and order was restored within the country, these Kenyan Quakers realized they were ill-equipped to address the impact of the violence and create a culture of peace within their schools and communities. The first edition of the Curriculum for Peace and Conflict Management was a collaborative effort between George Fox University, a Quaker institution in the United States, and the Kenyan Quaker secondary schools leadership group. Completed in 2011, this curriculum for ninth and tenth graders contains 43 lessons comprised of eight major themes addressing specific Kenyan cultural needs involving peace in society. Those themes are: 1) Who am I? 2) Peace; 3) Virtues that promote peace; 4) Conflict and conflict management; 5) Life skills; 6) Human rights and responsibilities; 7) Peace and health; and 8) Peace and the environment. The primary concepts of the curriculum begin with the theme of Who Am I?, then develop into the themes of valuing one another; diversity as a strength; and the uniqueness and contributions of each individual to school and society. All together, the first edition consists of a Teachers’ Guide, Resource Guide, and Syllabus. An article describing the development of this project was first published in the 2012 Journal of Research on Christian Education, Volume 21, Issue 1

The Contribution of Digital Technologies to Service Delivery: An Evidence Review

The explosion in digital connectivity, globalisation and the rapid growth in digital technologies over the last two decades has revolutionised the way that businesses perform and compete globally. Governments around the world have been put under strong pressure to transform themselves into electronic governments, in recognition of the efficiencies brought about by the appropriate use of information communication technologies (ICTs) in businesses and the need for development. The aim has been to maximise the state’s capacity to serve its stakeholders: namely citizens, business, employees and other government and non-government agencies. E-government or digital government has been a significant feature of public sector reform in recent years in both developed and developing countries with a substantial amount of resources dedicated to the development of necessary systems and infrastructure. Yet the transformational potential of digital for development risks not being replicated in the real world. Large-scale and sustainable use of ICTs for education is not yet being realised in developing countries, despite the fact that digital technologies have the potential to reduce costs and strengthen education systems. In the field of health care, mHealth systems are reaching significant scale in many developing countries but there is still a lack of concrete evidence with which to fully assess the economic impact of these technologies. This report explores and assesses the evidence for the impact and use of digital technologies in development, identifying cross-cutting themes that are important for use, implementation and scale-up. These include funding and infrastructure, policy commitments by government, skills and leadership.UK Department for International Developmen

Ambivalent elites and conservative modernizers : studying sideways in transnational contexts ; paper for the conference 'Alltag der Globalisierung. Perspektiven einer transnationalen Anthropologie', January 16-18, 2003, Institute of Cultural Anthropology and European Ethnology, Johann Wolfgang Goethe University, Frankfurt am Main

Spacially dispersed transnational professional communities can be perceived of as cultural formations living in a global frame of reference, transgressing existing political and cultural boundaries. In their capacity as members of local technical and knowledgebased elites, they take part in circulating and connecting cultural meanings that are both locally produced, and continuously re-working non- local flows. I argue that those elites can be described as actors at cultural interfaces, taking part in shaping and mediating social change. The aim is twofold: one, to point to mutually opposed tendencies, and ambivalences in the framework of a „culture of change“, and two, to look into the question how such situations and groups can be methodologically approached

The Impact of Authentic, Ethical, Transformational Leadership on Leader Effectiveness

Authentic, ethical and transformational leadership in 21st century business leaders is needed. This research posits that ethical, authentic and transformational leaders are more effective, that there are incremental improvements in a leader’s effectiveness for each of these leadership qualities, and that transformational leadership moderates the impact of the leader’s authentic and ethical leadership on the leader’s outcomes. Analysis shows that authentic, ethical and transformational leadership behaviors make incremental independent contributions to explain leader effectiveness. The study did not find support for transformational leadership as a moderator of the relationships between authentic and ethical leadership behaviors and a leader’s effectiveness