Towards the Development of a Simulator for Investigating the Impact of People Management Practices on Retail Performance

Often models for understanding the impact of management practices on retail performance are developed under the assumption of stability, equilibrium and linearity, whereas retail operations are considered in reality to be dynamic, non-linear and complex. Alternatively, discrete event and agent-based modelling are approaches that allow the development of simulation models of heterogeneous non-equilibrium systems for testing out different scenarios. When developing simulation models one has to abstract and simplify from the real world, which means that one has to try and capture the 'essence' of the system required for developing a representation of the mechanisms that drive the progression in the real system. Simulation models can be developed at different levels of abstraction. To know the appropriate level of abstraction for a specific application is often more of an art than a science. We have developed a retail branch simulation model to investigate which level of model accuracy is required for such a model to obtain meaningful results for practitioners.Comment: 24 pages, 7 figures, 6 tables, Journal of Simulation 201

Towards the development of a simulator for investigating the impact of people management practices on retail performance

Often models for understanding the impact of management practices on retail performance are developed under the assumption of stability, equilibrium and linearity, whereas retail operations are considered in reality to be dynamic, non-linear and complex. Alternatively, discrete event and agent-based modelling are approaches that allow the development of simulation models of heterogeneous non-equilibrium systems for testing out different scenarios. When developing simulation models one has to abstract and simplify from the real world, which means that one has to try and capture the ‘essence’ of the system required for developing a representation of the mechanisms that drive the progression in the real system. Simulation models can be developed at different levels of abstraction. To know the appropriate level of abstraction for a specific application is often more of an art than a science. We have developed a retail branch simulation model to investigate which level of model accuracy is required for such a model to obtain meaningful results for practitioners

Towards the development of a simulator for investigating the impact of people management practices on retail performance

               \ud           \ud 

A First Approach on Modelling Staff Proactiveness in Retail Simulation Models

There has been a noticeable shift in the relative composition of the industry in the developed countries in recent years; manufacturing is decreasing while the service sector is becoming more important. However, currently most simulation models for investigating service systems are still built in the same way as manufacturing simulation models, using a process-oriented world view, i.e. they model the flow of passive entities through a system. These kinds of models allow studying aspects of operational management but are not well suited for studying the dynamics that appear in service systems due to human behaviour. For these kinds of studies we require tools that allow modelling the system and entities using an object-oriented world view, where intelligent objects serve as abstract \'actors\' that are goal directed and can behave proactively. In our work we combine process-oriented discrete event simulation modelling and object-oriented agent based simulation modelling to investigate the impact of people management practices on retail productivity. In this paper, we reveal in a series of experiments what impact considering proactivity can have on the output accuracy of simulation models of human centric systems. The model and data we use for this investigation are based on a case study in a UK department store. We show that considering proactivity positively influences the validity of these kinds of models and therefore allows analysts to make better recommendations regarding strategies to apply people management practices.Retail Performance, Management Practices, Proactive Behaviour, Service Experience, Agent-Based Modelling, Simulation

A first approach on modelling staff proactiveness in retail simulation models

There has been a noticeable shift in the relative composition of the industry in the developed countries in recent years; manufacturing is decreasing while the service sector is becoming more important. However, currently most simulation models for investigating service systems are still built in the same way as manufacturing simulation models, using a process-oriented world view, i.e. they model the flow of passive entities through a system. These kinds of models allow studying aspects of operational management but are not well suited for studying the dynamics that appear in service systems due to human behaviour. For these kinds of studies we require tools that allow modelling the system and entities using an object-oriented world view, where intelligent objects serve as abstract “actors” that are goal directed and can behave proactively. In our work we combine process-oriented discrete event simulation modelling and object-oriented agent based simulation modelling to investigate the impact of people management practices on retail productivity. In this paper, we reveal in a series of experiments what impact considering proactivity can have on the output accuracy of simulation models of human centric systems. The model and data we use for this investigation are based on a case study in a UK department store. We show that considering proactivity positively influences the validity of these kinds of models and therefore allows analysts to make better recommendations regarding strategies to apply people management practises

Towards the development of a simulator for investigating the impact of people management practices on retail performance

Often models for understanding the impact of management practices on retail performance are developed under the assumption of stability, equilibrium and linearity, whereas retail operations are considered in reality to be dynamic, non-linear and complex. Alternatively, discrete event and agent-based modelling are approaches that allow the development of simulation models of heterogeneous non-equilibrium systems for testing out different scenarios. When developing simulation models one has to abstract and simplify from the real world, which means that one has to try and capture the ‘essence’ of the system required for developing a representation of the mechanisms that drive the progression in the real system. Simulation models can be developed at different levels of abstraction. To know the appropriate level of abstraction for a specific application is often more of an art than a science. We have developed a retail branch simulation model to investigate which level of model accuracy is required for such a model to obtain meaningful results for practitioners

Impact assessment of new tuberculosis diagnostic tools and algorithms to support policy makers in low and middle income countries : an innovative modelling approach.

In many low and middle income countries the infectious disease tuberculosis is a leading and persistent cause of death, sickness and hardship. This is despite an effective and readily available treatment regimen. Better diagnostics and more rapid initiation of patients onto treatment is essential if the high burden of tuberculosis in these settings is to be substantially reduced, as there is currently no effective vaccine. There is an encouraging pipeline of improved diagnostic tools and algorithms being developed, some of which have been endorsed by the World Health Organization (e.g. Xpert MTB/RIF). These new diagnostic tools have the potential to overcome many of the weaknesses of the present processes, however they might substantially increase the demands on scarce resources and funds. In addition, whether these new diagnostics should replace existing methods or be used in combination with them is unclear. Before national tuberculosis programmes can scale-up new diagnostics, policy makers need to understand the effects on patients, the health system, and the wider population. Failure to do so could lead to poor performance outcomes, unsustainable implementation, and wasted resources. An innovative linked modelling approach is proposed that brings together detailed operational models of patient pathways with transmission models to provide the comprehensive projections required. The studies that make up this research first explore the concept of linked modelling, then in the second study develop a detailed operational model incorporating cost-effectiveness analysis. The third study uses the linked modelling approach to explore eight alternative diagnostic algorithms in Tanzania. It provides comprehensive projections of patient, health system and community impacts including cost-effectiveness analysis, from which the national tuberculosis programme can develop a strategy for scale-up of new diagnostics across the country. Having shown how the approach of linked operational and transmission modelling can assist policy makers, the fourth and fifth studies review the process of impact assessment and recommend how it can be improved, and how the lessons from this research in tuberculosis diagnostics might apply to other health decisions in low and middle income countries. The linked modelling approach is feasible and relevant in supporting rational decision making for tuberculosis diagnostics in low and middle income countries. The results from using the approach in Tanzania show that full scale-up of Xpert MTB/RIF is a cost-effective option with an incremental cost-effectiveness ratio of US$169 per DALY averted (95% credible interval, 104–265), and has the potential to significantly reduce the national tuberculosis burden. Substantial levels of funding would need to be mobilised to translate this into clinical practice. In the context of Tanzania, targeting Xpert MTB/RIF to HIV-positive patients only, was not cost-effective compared to rollout of LED fluorescence microscopy with two samples collected on the same day. Review of the Impact Assessment Framework and operational modelling used in these studies found the approaches had many other potential applications, for example for decisions around human parasitic disease diagnostics and tuberculosis treatment. In Tanzania full scale-up of Xpert MTB/RIF should be progressed in districts where resources and funding are available. LED fluorescence microscopy using two samples collected on the same day should be considered in other districts. Tuberculosis programmes should use the operational modelling approach to prioritise the implementation of new diagnostics by district. The operational and linked operational and transmission modelling approaches have many other potential applications in other contexts and disease areas and these should be further researched

A feature-based comparison of the centralised versus market-based decision making under lens of environment uncertainty: Case of the mobile task allocation problem

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Decision making problems are amongst the most common challenges facing managers at different management levels in the organisation: strategic, tactical, and operational. However, prior reaching decisions at the operational level of the management hierarchy, operations management departments frequently have to deal with the optimisation process to evaluate the available decision alternatives. Industries with complex supply chain structures and service organisations that have to optimise the utilisation of their resources are examples. Conventionally, operational decisions used to be taken centrally by a decision making authority located at the top of a hierarchically-structured organisation. In order to take decisions, information related to the managed system and the affecting externalities (e.g. demand) should be globally available to the decision maker. The obtained information is then processed to reach the optimal decision. This approach usually makes extensive use of information systems (IS) containing myriad of optimisation algorithms and meta-heuristics to process the high amount and complex nature of data. The decisions reached are then broadcasted to the passive actuators of the system to put them in execution. On the other hand, recent advancements in information and communication technologies (ICT) made it possible to distribute the decision making rights and proved its applicability in several sectors. The market-based approach is as such a distributed decision making mechanism where passive actuators are delegated the rights of taking individual decisions matching their self-interests. The communication among the market agents is done through market transactions regulated by auctions. The system’s global optimisation, therefore, raise from the aggregated self-oriented market agents. As opposed to the centralised approach, the main characteristics of the market-based approach are the market mechanism and local knowledge of the agents. The existence of both approaches attracted several studies to compare them in different contexts. Recently, some comparisons compared the centralised versus market-based approaches in the context of transportation applications from an algorithm perspective. Transportation applications and routing problems are assumed to be good candidates for this comparison given the distributed nature of the system and due to the presence of several sources of uncertainty. Uncertainty exceptions make decisions highly vulnerable and necessitating frequent corrective interventions to keep an efficient level of service. Motivated by the previous comparison studies, this research aims at further investigating the features of both approaches and to contrast them in the context of a distributed task allocation problem in light of environmental uncertainty. Similar applications are often faced by service industries with mobile workforce. Contrary to the previous comparison studies that sought to compare those approaches at the mechanism level, this research attempts to identify the effect of the most significant characteristics of each approach to face environmental uncertainty, which is reflected in this research by the arrival of dynamic tasks and the occurrence of stochasticity delays. To achieve the aim of this research, a target optimisation problem from the VRP family is proposed and solved with both approaches. Given that this research does not target proposing new algorithms, two basic solution mechanisms are adopted to compare the centralised and the market-based approach. The produced solutions are executed on a dedicated multi-agent simulation system. During execution dynamism and stochasticity are introduced. The research findings suggest that a market-based approach is attractive to implement in highly uncertain environments when the degree of local knowledge and workers’ experience is high and when the system tends to be complex with large dimensions. It is also suggested that a centralised approach fits more in situations where uncertainty is lower and the decision maker is able to make timely decision updates, which is in turn regulated by the size of the system at hand