25,643 research outputs found
Identifying Emotions in Social Media: Comparison of Word-emotion lexica
In recent years, emotions expressed in social media messages have become a vivid research topic due to their influence on the spread of misinformation and online radicalization over online social networks. Thus, it is important to correctly identify emotions in order to make inferences from social media messages. In this paper, we report on the performance of three publicly available word-emotion lexicons (NRC, DepecheMood, EmoSenticNet) over a set of Facebook and Twitter messages. To this end, we designed and implemented an algorithm that applies natural language processing (NLP) techniques along with a number of heuristics that reflect the way humans naturally assess emotions in written texts. In order to evaluate the appropriateness of the obtained emotion scores, we conducted a questionnaire-based survey with human raters. Our results show that there are noticeable differences between the performance of the lexicons as well as with respect to emotion scores the human raters provided in our surve
Negative emotions boost users activity at BBC Forum
We present an empirical study of user activity in online BBC discussion
forums, measured by the number of posts written by individual debaters and the
average sentiment of these posts. Nearly 2.5 million posts from over 18
thousand users were investigated. Scale free distributions were observed for
activity in individual discussion threads as well as for overall activity. The
number of unique users in a thread normalized by the thread length decays with
thread length, suggesting that thread life is sustained by mutual discussions
rather than by independent comments. Automatic sentiment analysis shows that
most posts contain negative emotions and the most active users in individual
threads express predominantly negative sentiments. It follows that the average
emotion of longer threads is more negative and that threads can be sustained by
negative comments. An agent based computer simulation model has been used to
reproduce several essential characteristics of the analyzed system. The model
stresses the role of discussions between users, especially emotionally laden
quarrels between supporters of opposite opinions, and represents many observed
statistics of the forum.Comment: 29 pages, 6 figure
How to Ask for Technical Help? Evidence-based Guidelines for Writing Questions on Stack Overflow
Context: The success of Stack Overflow and other community-based
question-and-answer (Q&A) sites depends mainly on the will of their members to
answer others' questions. In fact, when formulating requests on Q&A sites, we
are not simply seeking for information. Instead, we are also asking for other
people's help and feedback. Understanding the dynamics of the participation in
Q&A communities is essential to improve the value of crowdsourced knowledge.
Objective: In this paper, we investigate how information seekers can increase
the chance of eliciting a successful answer to their questions on Stack
Overflow by focusing on the following actionable factors: affect, presentation
quality, and time.
Method: We develop a conceptual framework of factors potentially influencing
the success of questions in Stack Overflow. We quantitatively analyze a set of
over 87K questions from the official Stack Overflow dump to assess the impact
of actionable factors on the success of technical requests. The information
seeker reputation is included as a control factor. Furthermore, to understand
the role played by affective states in the success of questions, we
qualitatively analyze questions containing positive and negative emotions.
Finally, a survey is conducted to understand how Stack Overflow users perceive
the guideline suggestions for writing questions.
Results: We found that regardless of user reputation, successful questions
are short, contain code snippets, and do not abuse with uppercase characters.
As regards affect, successful questions adopt a neutral emotional style.
Conclusion: We provide evidence-based guidelines for writing effective
questions on Stack Overflow that software engineers can follow to increase the
chance of getting technical help. As for the role of affect, we empirically
confirmed community guidelines that suggest avoiding rudeness in question
writing.Comment: Preprint, to appear in Information and Software Technolog
Report on the Information Retrieval Festival (IRFest2017)
The Information Retrieval Festival took place in April 2017 in Glasgow. The focus of the workshop was to bring together IR researchers from the various Scottish universities and beyond in order to facilitate more awareness, increased interaction and reflection on the status of the field and its future. The program included an industry session, research talks, demos and posters as well as two keynotes. The first keynote was delivered by Prof. Jaana Kekalenien, who provided a historical, critical reflection of realism in Interactive Information Retrieval Experimentation, while the second keynote was delivered by Prof. Maarten de Rijke, who argued for more Artificial Intelligence usage in IR solutions and deployments. The workshop was followed by a "Tour de Scotland" where delegates were taken from Glasgow to Aberdeen for the European Conference in Information Retrieval (ECIR 2017
Multimodal Content Analysis for Effective Advertisements on YouTube
The rapid advances in e-commerce and Web 2.0 technologies have greatly
increased the impact of commercial advertisements on the general public. As a
key enabling technology, a multitude of recommender systems exists which
analyzes user features and browsing patterns to recommend appealing
advertisements to users. In this work, we seek to study the characteristics or
attributes that characterize an effective advertisement and recommend a useful
set of features to aid the designing and production processes of commercial
advertisements. We analyze the temporal patterns from multimedia content of
advertisement videos including auditory, visual and textual components, and
study their individual roles and synergies in the success of an advertisement.
The objective of this work is then to measure the effectiveness of an
advertisement, and to recommend a useful set of features to advertisement
designers to make it more successful and approachable to users. Our proposed
framework employs the signal processing technique of cross modality feature
learning where data streams from different components are employed to train
separate neural network models and are then fused together to learn a shared
representation. Subsequently, a neural network model trained on this joint
feature embedding representation is utilized as a classifier to predict
advertisement effectiveness. We validate our approach using subjective ratings
from a dedicated user study, the sentiment strength of online viewer comments,
and a viewer opinion metric of the ratio of the Likes and Views received by
each advertisement from an online platform.Comment: 11 pages, 5 figures, ICDM 201
What attracts vehicle consumers’ buying:A Saaty scale-based VIKOR (SSC-VIKOR) approach from after-sales textual perspective?
Purpose:
The increasingly booming e-commerce development has stimulated vehicle consumers to express individual reviews through online forum. The purpose of this paper is to probe into the vehicle consumer consumption behavior and make recommendations for potential consumers from textual comments viewpoint.
Design/methodology/approach:
A big data analytic-based approach is designed to discover vehicle consumer consumption behavior from online perspective. To reduce subjectivity of expert-based approaches, a parallel NaĂŻve Bayes approach is designed to analyze the sentiment analysis, and the Saaty scale-based (SSC) scoring rule is employed to obtain specific sentimental value of attribute class, contributing to the multi-grade sentiment classification. To achieve the intelligent recommendation for potential vehicle customers, a novel SSC-VIKOR approach is developed to prioritize vehicle brand candidates from a big data analytical viewpoint.
Findings:
The big data analytics argue that “cost-effectiveness” characteristic is the most important factor that vehicle consumers care, and the data mining results enable automakers to better understand consumer consumption behavior.
Research limitations/implications:
The case study illustrates the effectiveness of the integrated method, contributing to much more precise operations management on marketing strategy, quality improvement and intelligent recommendation.
Originality/value:
Researches of consumer consumption behavior are usually based on survey-based methods, and mostly previous studies about comments analysis focus on binary analysis. The hybrid SSC-VIKOR approach is developed to fill the gap from the big data perspective
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