A critical approach to the development of a framework to support the evaluation of information strategies in UK Higher Education Institutions

A thesis submitted for the degree of Doctor of Philosophy to the University of LutonThe objective of this thesis has been to develop a framework to support the evaluation of information strategies of UK higher education institutions (REIs). For this study the theoretical and empirical literature was extensively reviewed and four substantial pieces of empirical research were conducted. These included action research CAR), two pieces of ethnographic research, and a case study. The AR analysed problems encountered with a Student Records System at a UK university and identified both immediate and deeper causes for these problems. Ethnography I involved the researcher's participation in the information strategy development process at the same university: This included consideration of the development processes adopted and also the way that decisions were taken. Ethnography II consisted of participant observation at a range of workshops and conferences organised by the Joint Information Systems Committee on information strategy development at UK REIs. These provided a broad picture of information strategy development procedures being adopted across these HEls. The case study investigated in detail the implementation of an information strategy at a university different from that examined in AR and Ethnography I. These empirical investigations all included in-depth interviews. In total 117 people of various levels and backgrounds involved in information strategies and associated information systems within UK HEIs were interviewed. Key findings from the empirical research were: Many HErs in the process of developing an information strate!:,,),, or about to do so, were not fully sure how this should be achieved nor the extent of the likely benefits. Most HEIs implementing information strategies were using top-down directed system approaches, leaving little room for more inclusive bottom-up emergent planning. Information strategies need to be developed and evaluated using strongly human-centred methods, primarily because it became apparent that the successful functioning of such a strategy is dependent on the motivation and competencies of the people who create and use the information. Investigations into aspects of information strategy development and implementation need to focus on people's perceptions of the situation rather than seeking an objective truth independent of the participants. This reflects a Kantian perspective of knowledge. Overall, the empirical findings supported the use of a Critical Systems Thinking approach in the evaluation of information strategies at higher education institutions. The development of the evaluative framework, the main objective of the thesis, took place in two phases: developing the framework based on the literature review and revising the framework from the empirical research investigations involving a process of critical iteration. The first phase identified a range of elements associated with an HErs information strategy, and for each element highlighted the relevant theoretical andlor empirical literature that bears on the issues being addressed. In particular, the framework is strongly influenced by insights drawn from the work of three key social theorists: Kant, Habermas and Foucault. In addition, the framework includes 'guidelines for evaluation', where these are more practical questions to ask and areas to investigate when evaluating a given element ofthe strategy. The second phase took the framework through a series of reflections and revisions based on the findings from the empirical investigations. In each case, insights were gained that related to the use or applicability ofthe framework. By combining the findings from the theoretical and empirical literature with those from the empirical research, the final framework, which is believed to have filled a gap in the theoretical literature, aims to encompass the complexity of information strategy development and implementation within HEIs. The framework reflects a human-centred and Critical Systems Thinking approach, and is designed to allow potential evaluators to identify underlying causes for the success or failure of an information strategy that is implemented at an HEI

UX research: uma proposta baseada no desenvolvimento do portal da UA

As a process inherent to the HCI area, UX Research can be seen as a strategy that supports the development of digital products, namely when usability and accessibility guidelines are used to drive the approach adopted. Practices and strategies based on user experience can facilitate understanding the generation of inputs to drive the digital products development as well as support requirements. In this context, this research is focused on the observation of the UX Research process in the development of the new web portal of the University of Aveiro aiming to investigate how UX Research practice can support the methodological approach used, regarding requirements support, identification of typology interface problems, and collection of information towards the continuous improvement of the development of the University of Aveiro (UA) New Portal. For this purpose, a Mixed Methodology was used based on the Grounded Theory framework, by the inductive process of data observation, delimited to the observation of the new News area of the web portal. Data saturation allowed us to know which UX Research sources had more capacity to raise data from the end-users, support requirements, identify types of interface problems, and supply the development of product solutions. As a consequence of the data processing, this research presents a UXR flow proposal to support data collection and engage stakeholders with the end-user needs and interests.Como um processo inerente à área de Interação Humano-Computador (HCI), a Investigação em Experiência do Utilizador (UX Research) pode ser vista como uma estratégia de apoio ao desenvolvimento de produtos digitais quando princípios de usabilidade e acessibilidade são utilizados para impulsionar a abordagem adoptada. Práticas e estratégias baseadas na coleta de dados relativos à experiência do utilizador podem facilitar a geração de inputs para impulsionar desenvolvimento de produtos digitais bem como suportar a defesa de requisitos. Neste contexto, esta investigação está centrada na observação do processo de UX Research no desenvolvimento do novo portal web da Universidade de Aveiro com o objetivo de compreender como a prática da Investigação em UX pode apoiar a abordagem metodológica utilizada, no que diz respeito ao suporte de requisitos, identificação de tipologias de problemas da interface, e recolha de informação para a melhoria contínua do desenvolvimento do Novo Portal da Universidade de Aveiro (UA). Para este fim, foi utilizada uma Metodologia Mista, Qualiquantitativa fundamentada na estrutura de Grounded Theory, em que parte-se do processo indutivo da observação dos dados, delimitado à observação da nova Área de Notícias do portal web. O tratamento estatístico permitiu saber quais as fontes da UX Research com maior capacidade para levantar dados dos utilizadores finais, qual delas mais dá suporte aos requisitos, ajuda na identificação de tipos de problemas da interface, e apoia o desenvolvimento de soluções de produto. Como consequência do processamento de dados, esta investigação apresenta uma proposta de fluxo de Investigação em UX para apoiar a recolha de dados e motivar os envolvidos no processo para atender as necessidades e interesses dos utilizadores finais.Mestrado em Comunicação Multimédi

Determining the Degree to Which Ideational Behavior Predicts Occupational Identity Achievement in Emerging Adult College Students Preceding Entry into the Fourth Industrial Revolution Workforce

As emerging adults transition into the Fourth Industrial Revolution (4IR) workforce, it is essential to understand the factors that predict successful occupational identity achievement, as automation will impact human occupational identity crises. This descriptive cross-sectional study implemented a correlation design to determine the degree to which ideational behavior predicts occupational identity achievement preceding entry into the 4IR workforce. Using a sample of 166 emerging adult college students from a Mid-Atlantic, diverse, four-year university, data were collected using Runco’s Ideational Behavior Scale (RIBS) and Melgosa’s Occupational Identity Achievement subscale (OIA). Results showed that ideational behavior significantly predicted occupational identity achievement (p \u3c .016), as it was uncovered that emerging adults’ degree of ideational behavior explains 3.5% of the variance of their occupational identity achievement (R2 \u3c .035), as higher levels of ideational behavior are related to higher levels of occupational identity achievement. The results also concluded that emerging adults’ demographics showed no significance after a multiple linear regression analysis (p \u3c .246), but total ideational behavior scores remained significant (p \u3c .015). These findings suggest that ideational behavior is a strong predictor of emerging adults’ occupational identity achievement proceeding entry into the 4IR workforc

Searching or surfing : how do students who use the Web locate information resources?

SIGLEAvailable from British Library Document Supply Centre- DSC:DXN062800 / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Spanish business writing genre research: electronic mail memoranda

Despite the prevalence of a belief in the importance of preparing students for work in a global economy, very little research into Spanish-language written communication practices exists. In this study, I formed hypotheses regarding Mexican business e-mails based on congruencies in the findings of previous Spanish-language writing research and US-English e-mail writing research and then tested these hypotheses against a corpus of 107 Mexican business e-mails. I employed both a qualitative rhetorical analysis and a quantitative feature presence/absence analysis. Of the eight hypothesis statements describing Mexican business e-mails, only two were affirmed. The hypothesis statements describing these workplace e-mail messages and the findings of this study are; (1) they are organized in a non-linear fashion---disaffirmed, (2) they are highly specific with a high level of detail---disaffirmed, (3) they are indirect in approaching the main topic---disaffirmed, (4) they contain ornate and flowery language---disaffirmed, (5) they address personal issues before work-related issues---disaffirmed, (6) they do not contain salutations---disaffirmed, (7) they do not contain signatures-affirmed and, (8) they are not written in all upper case letters---affirmed. The findings suggest a need for genre-specific research to take the place of research on under-defined documents and research that has perhaps been over-generalized

The ABA, the Rules, and Professionalism: The Mechanics of Self-Defeat and a Call for a Return to the Ethical, Moral, and Practical Approach of the Canons

In this Article I argue that there was once a single animating goal for American legal ethics - providing moral, ethical, and practical guidance on practicing law. Throughout the 20th Century lawyer regulators worked to bisect that goal, and we now have two quite distinct, and frequently conflicting goals. On the one hand, bar regulators pushed ceaselessly to narrow the regulations governing lawyer conduct to black-letter minimum, and eliminated the broadly moral from the Rules. On the other hand, bar regulators sought to raise lawyers\u27 ethical and moral standards through professionalism and other non-mandatory efforts. These bisected goals clash in several notable ways. First, separating the mandatory from the hortatory creates cynicism about both projects. Second, theorists have long argued that criminal prohibitions are most effective when they overlap with commonly held morality, because people tend to obey those laws regardless of enforcement. As lawyer regulators have eliminated the broadly moral from the Rules of Professional Conduct they have greatly decreased the odds of compliance, since lawyers will not feel ethically bound to obey, and lawyer regulations are notoriously under-enforced. Lastly, black-letter rules trigger a particular lawyer heuristic I call boundary seeking. Lawyers are trained to find the border between the legal and the illegal, and this heuristic replaces any broader ethical consideration. I suggest eliminating these inconsistencies by returning to the original, unitary goal of legal ethics, and redrafting a general statement of ethical, moral, and practical principles to govern the legal profession, i.e. we should return to the approach of the ABA\u27s 1908 Canons of Professional Ethics

Front Loading and Heavy Lifting: How Pre-Dismissal Discovery Can Address the Detrimental Effect of Iqbal on Civil Rights Cases

Although the Federal Rules of Civil Procedure are trans-substantive, they have a greater detrimental effect on certain substantive claims. In particular, the Supreme Court’s recent interpretation of Rule 8(a)(2)’s pleading requirement and Rule 12(b)(6)’s dismissal criteria - in Bell Atlantic v. Twombly and Ashcroft v. Iqbal - sets forth a plausibility pleading standard which makes it more difficult for potentially meritorious civil rights claims alleging intentional discrimination to survive dismissal. Such claims are more vulnerable to dismissal because: plaintiffs alleging intentional discrimination often plead facts consistent with both legal and illegal conduct; discriminatory intent is often difficult, if not impossible, to unearth pre-discovery because of informational inequities between the parties; and the plausibility standard’s subjective nature fails to provide sufficient guidance to courts ruling on dismissal motions. This increased risk of dismissal threatens to undermine civil rights enforcement, compromise court access, and incentivize unethical conduct. In response to this risk, courts are empowered and encouraged to utilize narrow, targeted, pre-dismissal discovery to determine plausibility at the pleading stage (“plausibility discovery”) so that the trans-substantive application of the Rules does not work an injustice against civil rights and other cases involving informational inequities. Courts should consider permitting some limited discovery towards the front of the litigation (front loading) for the purpose of determining a case’s viability (heavy lifting). Courts already use early, targeted, pre-merits discovery to resolve threshold issues such as class certification, qualified immunity and jurisdiction. These models, while imperfect, illustrate how courts are willing and able to order clearly defined, narrow discovery to successfully resolve various preliminary litigation matters. Similarly, plausibility discovery is authorized and justified on policy grounds. This Article concludes with the types of arguments parties are likely to make post-Iqbal and a roadmap for how courts can order plausibility discovery while equitably balancing the parties’ competing interests