Usability of disaster apps : understanding the perspectives of the public as end-users : a dissertation presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Emergency Management at Massey University, Wellington, New Zealand

Listed in 2020 Dean's List of Exceptional ThesesMultiple smartphone applications (apps) exist that can enhance the public’s resilience to disasters. Despite the capabilities of these apps, they can only be effective if users find them usable. Availability does not automatically translate to usability nor does it guarantee continued usage by the target users. A disaster app will be of little or no value if a user abandons it after the initial download. It is, therefore, essential to understand the users’ perspectives on the usability of disaster apps. In the context of disaster apps, usability entails providing the elements that effectively facilitate users in retrieving critical information, and thus enabling them to make decisions during crises. Establishing good usability for effective systems relies upon focussing on the user whereby technological solutions match the user’s needs and expectations. However, most studies on the usability of disaster context technologies have been conducted with emergency responders, and only a few have investigated the publics’ perspectives as end-users. This doctoral project, written within a ‘PhD-thesis-with-publication’ format, addresses this gap by investigating the usability of disaster apps through the perspectives of the public end-users. The investigation takes an explicitly perceived usability standpoint where the experiences of the end-users are prioritised. Data analysis involved user-centric information to understand the public’s context and the mechanisms of disaster app usability. A mixed methods approach incorporates the qualitative analysis of app store data of 1,405 user reviews from 58 existing disaster apps, the quantitative analysis of 271 survey responses from actual disaster app users, and the qualitative analysis of usability inquiries with 18 members of the public. Insights gathered from this doctoral project highlight that end-users do not anticipate using disaster apps frequently, which poses particular challenges. Furthermore, despite the anticipated low frequency of use, because of the life-safety association of disasters apps, end-users have an expectation that the apps can operate with adequate usability when needed. This doctoral project provides focussed outcomes that consider such user perspectives. First, an app store analysis investigating user reviews identified new usability concerns particular to disaster apps. It highlighted users’ opinion on phone resource usage and relevance of content, among others. More importantly, it defined a new usability factor, app dependability, relating to the life-safety context of disaster apps. App dependability is the degree to which users’ perceive that an app can operate dependably during critical scenarios. Second, the quantitative results from this research have contributed towards producing a usability-continuance model, highlighting the usability factors that affect end-users’ intention to keep or uninstall a disaster app. The key influences for users’ intention to keep disaster apps are: (1) users’ perceptions as to whether the app delivers its function (app utility), (2) whether it does so dependably (app dependability), and (3) whether it presents information that can be easily understood (user-interface output). Subsequently, too much focus on (4) user-interface graphics and (5) user-interface input can encourage users to uninstall apps. Third, the results from the qualitative analysis of the inquiry data provide a basis for developing guidelines for disaster app usability. In the expectation of low level of engagement with disaster app users, the guidelines list recommendations addressing information salience, cognitive load, and trust. This doctoral project provides several contributions to the body of knowledge for usability and disaster apps. It reiterates the importance of investigating the usability of technological products for disasters and showcases the value of user-centric data in understanding usability. It has investigated usability with particular attention to the end-users’ perspectives on the context of disaster apps and, thus, produces a theoretical usability-continuance model to advance disaster app usability research and usability guidelines to encourage responsible design in practice

Making digital history: The impact of digitality on public participation and scholarly practices in historical research

This thesis investigates tow key questions: firstly, how do two broad groups - academic, family and local historians, and the public - evaluate, use, and contribute to digital history resources? And consequently, what impact have digital technologies had on public participation and scholarly practices in historical research? Analysing the impact of design on participant experiences and the reception of digital historiography by demonstrating the value of methods drawn from human-computer interaction, including heuristic evaluation, trace ethnography and semi-structured interviews. This thesis also investigates the relationship between heritage crowdsourcing projects (which ask the public to help with meaningful, inherently rewarding tasks that contribute to a shared, significant goal or research interest related to cultural heritage collections or knowledge) and the development of historical skills and interests. It situates crowdsourcing and citizen history within the broader field of participatory digital history and then focuses on the impact of digitality on the research practices of faculty and community historians. Chapter 1 provides an overview of over 400 digital history projects aimed at engaging the public or collecting, creating or enhancing records about historical materials for scholarly and general audiences. Chapter 2 discusses design factors that may influence the success of crowdsourcing projects. Following this, Chapter 3 explores the ways in which some crowdsourcing projects encourage deeper engagement with history or science, and the role of communities of practice in citizen history. Chapter 4 shifts our focus from public participation to scholarly practices in historical research, presenting the results of interviews conducted with 29 faculty and community historians. Finally, the Conclusion draws together the threads that link public participation and scholarly practices, teasing out the ways in which the practices of discovering, gathering, creating and sharing historical materials and knowledge have been affected by digital methods, tools and resources

Understanding User Perceptions of Response Delays in Crowd-Powered Conversational Systems

Crowd-powered conversational systems (CPCS) are gaining considerable attention for their potential utility in a variety of application domains, for which automated conversational interfaces are still too limited. CPCS currently suffer from long response delays, which hampers their potential as conversational partners. The majority of prior work in this area has focused on demonstrating the feasibility of the approach and improving performance, while evaluation studies have primarily focused on response latency and ways to reduce it. Relatively little is currently known about how response delays in a CPCS can affect user experience. While the importance of reducing response latency is widely recognized in the broader field of human-computer interaction, little attention has been paid to how response quality, response delay, conversational context, and the complexity of the task affect how users experience the conversation, and how they perceive waiting for responses in particular. We conducted a between-subjects experiment (N = 478), to examine the influence of these four factors on the overall waiting experience of users. Results show that users 1) evaluated the waiting experience more negatively when the response delay was longer than 8 seconds, 2) underestimated the elapsed time but experienced more frustration in tasks with high complexity, 3) underestimated the elapsed time and experienced less frustration with high quality bot's utterances, 4) judged response delays to be slightly longer, and experienced more frustration in an emotion-centric CPCS compared to a task-centric CPCS. Our insights can inform the design of future CPCSs with regards to defining performance requirements and anticipating their potential impact on the user experience they can facilitate.</p

A History of Participation in Museums and Archives

Traversing disciplines, A History of Participation in Museums and Archives provides a framework for understanding how participatory modes in natural, cultural, and scientific heritage institutions intersect with practices in citizen science and citizen humanities. Drawing on perspectives in cultural history, science and technology studies, and media and communication theory, the book explores how museums and archives make science and cultural heritage relevant to people’s everyday lives, while soliciting their assistance and participation in research and citizen projects. More specifically, the book critically examines how different forms of engagement are constructed, how concepts of democratization are framed and enacted, and how epistemic practices in science and the humanities are transformed through socio-technological infrastructures. Tracking these central themes across disciplines and research from Europe, Canada, Australia and the United States, the book simultaneously considers their relevance for museum and heritage studies. A History of Participation in Museums and Archives should be essential reading for a broad academic audience, including scholars and students in museum and heritage studies, digital humanities, and the public communication of science and technology. It should also be of great interest to museum professionals working to foster public engagement through collaboration with networks and local community groups

Textual Assemblages and Transmission: Unified models for (Digital) Scholarly Editions and Text Digitisation

Scholarly editing and textual digitisation are typically seen as two distinct, though related, fields. Scholarly editing is replete with traditions and codified practices, while the digitisation of text-bearing material is a recent enterprise, governed more by practice than theory. From the perspective of scholarly editing, the mere digitisation of text is a world away from the intellectual engagement and rigour on which textual scholarship is founded. Recent developments have led to a more open-minded perspective. As scholarly editing has made increasing use of the digital medium, and textual digitisation begins to make use of scholarly editing tools and techniques, the more obvious distinctions dissolve. Such criteria as ‘critical engagement’ become insufficient grounds on which to base a clear distinction. However, this perspective is not without its risks either. It perpetuates the idea that a (digital) scholarly edition and a digitised text are interchangeable. This thesis argues that a real distinction can be drawn. It starts by considering scholarly editing and textual digitisation as textual transmissions. Starting from the ontological perspective of Deleuze and Guattari, it builds a framework capable for considering the processes behind scholarly editing and digitisation. In doing so, it uncovers a number of critical distinction. Scholarly editing creates a regime of representation that is self-consistent and self-validating. Textual digitisation does not. In the final chapters, this thesis uses the crowd-sourced Letters of 1916 project as a test-case for a new conceptualisation of a scholarly edition: one that is neither globally self-consistent nor self-validating, but which provides a conceptual model in which these absences might be mitigated against and the function of a scholarly edition fulfilled

ECSCW 2013 Adjunct Proceedings The 13th European Conference on Computer Supported Cooperative Work 21 - 25. September 2013, Paphos, Cyprus

This volume presents the adjunct proceedings of ECSCW 2013.While the proceedings published by Springer Verlag contains the core of the technical program, namely the full papers, the adjunct proceedings includes contributions on work in progress, workshops and master classes, demos and videos, the doctoral colloquium, and keynotes, thus indicating what our field may become in the future

A Multi-Dimensional Approach for Framing Crowdsourcing Archetypes

All different kinds of organizations – business, public, and non-governmental alike – are becoming aware of a soaring complexity in problem solving, decision making and idea development. In a multitude of circumstances, multidisciplinary teams, high-caliber skilled resources and world-class computer suites do not suffice to cope with such a complexity: in fact, a further need concerns the sharing and ‘externalization’ of tacit knowledge already existing in the society. In this direction, participatory tendencies flourishing in the interconnected society in which we live today lead ‘collective intelligence’ to emerge as key ingredient of distributed problem solving systems going well beyond the traditional boundaries of organizations. Resulting outputs can remarkably enrich decision processes and creative processes carried out by indoor experts, allowing organizations to reap benefits in terms of opportunity, time and cost. Taking stock of the mare magnum of promising opportunities to be tapped, of the inherent diversity lying among them, and of the enormous success of some initiative launched hitherto, the thesis aspires to provide a sound basis for the clear comprehension and systematic exploitation of crowdsourcing. After a thorough literature review, the thesis explores new ways for formalizing crowdsourcing models with the aim of distilling a brand-new multi-dimensional framework to categorize various crowdsourcing archetypes. To say it in a nutshell, the proposed framework combines two dimensions (i.e., motivations to participate and organization of external solvers) in order to portray six archetypes. Among the numerous significant elements of novelty brought by this framework, the prominent one is the ‘holistic’ approach that combines both profit and non-profit, trying to put private and public sectors under a common roof in order to examine in a whole corpus the multi-faceted mechanisms for mobilizing and harnessing competence and expertise which are distributed among the crowd. Looking at how the crowd may be turned into value to be internalized by organizations, the thesis examines crowdsourcing practices in the public as well in the private sector. Regarding the former, the investigation leverages the experience into the PADGETS project through action research – drawing on theoretical studies as well as on intensive fieldwork activities – to systematize how crowdsourcing can be fruitfully incorporated into the policy lifecycle. Concerning the private realm, a cohort of real cases in the limelight is examined – having recourse to case study methodology – to formalize different ways through which crowdsourcing becomes a business model game-changer. Finally, the two perspectives (i.e., public and private) are coalesced into an integrated view acting as a backdrop for proposing next-generation governance model massively hinged on crowdsourcing. In fact, drawing on archetypes schematized, the thesis depicts a potential paradigm that government may embrace in the coming future to tap the potential of collective intelligence, thus maximizing the utilization of a resource that today seems certainly underexploited

#MPLP: a Comparison of Domain Novice and Expert User-generated Tags in a Minimally Processed Digital Archive

The high costs of creating and maintaining digital archives precluded many archives from providing users with digital content or increasing the amount of digitized materials. Studies have shown users increasingly demand immediate online access to archival materials with detailed descriptions (access points). The adoption of minimal processing to digital archives limits the access points at the folder or series level rather than the item-level description users\u27 desire. User-generated content such as tags, could supplement the minimally processed metadata, though users are reluctant to trust or use unmediated tags. This dissertation project explores the potential for controlling/mediating the supplemental metadata from user-generated tags through inclusion of only expert domain user-generated tags. The study was designed to answer three research questions with two parts each: 1(a) What are the similarities and differences between tags generated by expert and novice users in a minimally processed digital archive?, 1(b) Are there differences between expert and novice users\u27 opinions of the tagging experience and tag creation considerations?, 2(a) In what ways do tags generated by expert and/or novice users in a minimally processed collection correspond with metadata in a traditionally processed digital archive?, 2(b) Does user knowledge affect the proportion of tags matching unselected metadata in a minimally processed digital archive?, 3(a) In what ways do tags generated by expert and/or novice users in a minimally processed collection correspond with existing users\u27 search terms in a digital archive?, and 3(b) Does user knowledge affect the proportion of tags matching query terms in a minimally processed digital archive? The dissertation project was a mixed-methods, quasi-experimental design focused on tag generation within a sample minimally processed digital archive. The study used a sample collection of fifteen documents and fifteen photographs. Sixty participants divided into two groups (novices and experts) based on assessed prior knowledge of the sample collection\u27s domain generated tags for fifteen documents and fifteen photographs (a minimum of one tag per object). Participants completed a pre-questionnaire identifying prior knowledge, and use of social tagging and archives. Additionally, participants provided their opinions regarding factors associated with tagging including the tagging experience and considerations while creating tags through structured and open-ended questions in a post-questionnaire. An open-coding analysis of the created tags developed a coding scheme of six major categories and six subcategories. Application of the coding scheme categorized all generated tags. Additional descriptive statistics summarized the number of tags created by each domain group (expert, novice) for all objects and divided by format (photograph, document). T-tests and Chi-square tests explored the associations (and associative strengths) between domain knowledge and the number of tags created or types of tags created for all objects and divided by format. The subsequent analysis compared the tags with the metadata from the existing collection not displayed within the sample collection participants used. Descriptive statistics summarized the proportion of tags matching unselected metadata and Chi-square tests analyzed the findings for associations with domain knowledge. Finally, the author extracted existing users\u27 query terms from one month of server-log data and compared the generated-tags and unselected metadata. Descriptive statistics summarized the proportion of tags and unselected metadata matching query terms, and Chi-square tests analyzed the findings for associations with domain knowledge. Based on the findings, the author discussed the theoretical and practical implications of including social tags within a minimally processed digital archive