Critical Success Factors ofService Orientation inInformation Systems Engineering: Derivation and Empirical Evaluation ofaCausal Model

Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organizations are slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a managerial challenge as of a technical one. The most important complexity drivers in the service oriented design of information systems seem to be (a) inconsistent design goals of stakeholders and (b) the pursuit of exhaustive service orientation coverage. This research focuses on the following two questions: (1)What are the characteristics of successful implementations of service oriented information systems, and (2)what are the critical success factors influencing, driving and/or, determining these characteristics? Data of an empirical analysis is used to test a set of cause-effect relationship hypotheses based on nine latent variables. In the core of this model we differentiate the variables "overall service orientation infrastructure success” and "service orientation project success”. The hypothesized interrelationships between the nine variables lead to a causal model which is proven to hol

Critical Success Factors of Service Orientation in Information Systems Engineering

Service orientation has been a majorbuzz-word in recent years. While thebuzz is on a decline, organizations areslowly, but steadily moving towardsservice oriented designs. However, serviceorientation turns out to be as muchof a managerial challenge as of a technicalone. The most important complexitydrivers in the service orienteddesign of information systems seemto be (a) inconsistent design goals ofstakeholders and (b) the pursuit of exhaustiveservice orientation coverage.This research focuses on the followingtwo questions: (1) What are the characteristicsof successful implementationsof service oriented informationsystems, and (2) what are the criticalsuccess factors influencing, drivingand/or, determining these characteristics?Data of an empirical analysis isused to test a set of cause-effect relationshiphypotheses based on nine latentvariables. In the core of this modelwe differentiate the variables “overallservice orientation infrastructure success”and “service orientation projectsuccess”. The hypothesized interrelationshipsbetween the nine variableslead to a causal model which is provento hold

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Untold Stories of ERP Systems Implementation: Role of Ownership and Governance, Scope Management, and Employee Empowerment

Much prior research on enterprise resource planning (ERP) systems implementation has been conducted in western countries that have different social and organizational cultures from countries in the other parts of the world, such as the Arab World. In this paper, we examine ERP systems implementations in Saudi Arabia which is an important economic frontier in the world. Our key focus was to understand the role of three important aspects of ERP systems implementations—i.e., ownership and governance, scope management, and employee empowerment. We conducted six case studies and found that the nature of ownership and governance played a significant hindering role during implementation. We further found that Saudi organizations faced major challenges during implementation with respect to managing the scope of implementation. Finally, we found that owners and top management were deeply concerned about losing their control over employees following ERP systems implementations. We offer theoretical and practical implications

Workshop series on the role of institutions in East Asian development: Institutional foundations of innovation and competitiveness in East Asia

The discussion paper summarizes the results of a workshop that focussed on the institutional foundations of innovation and competitiveness in East Asia. The following papers are contained: 'Transitional Institutions, Institutional Complementarities and Economic Performance in China. A "Varieties of Capitalism" Approach', 'The Current State of Research on Networks in China's Business System', 'Recent Changes to Korea's Innovation Governance', 'Standardization and Institutional Complementarities in Japan - Empirical Results from SAP R/3 Implementations in Japanese Automotive Suppliers'. --East Asia,Japan,China,Korea,institutional change,competitiveness,innovation

Modelling the Effects of Intangible Capabilities on ERP Implementation

Enterprise resource planning (ERP) system is well recognised as a key technological infrastructure that facilitates business operations and growth in a dynamic business environment. Implementation of ERP system however is mirrored by numerous problems, a fact well cited in many academic studies. Research addressing the reasons for ERP implementation problems has identified a plethora of success factors. Following a similar research direction, we leveraged on the resource based view (RBV) to investigate the effects of firms’ capacity to deploy intangible resources with valuable and inimitable characteristics (termed as intangible capabilities) on successful ERP implementation. Three intangible capabilities were assessed, i.e. governance, knowledge and relationships. Using data collected from a survey with service firms in Malaysia, we found evidence that relationships capability effect towards successful ERP implementation was direct and significant. Further analysis revealed that governance capability reinforces the effects of knowledge and relationship capabilities toward successful ERP implementation. The empirical findings suggest that successful ERP implementation lie at the firms’ capacity to deploy and reconfigure their intangible capabilities of valuable and inimitable characteristics to create reinforcing superseding effects. We conclude that governance capability plays the antecedent platform role to strengthen the effects of knowledge and relationships capabilities on ERP project’s success

Managing Information Technology under Extreme Organizational Disequilibrium: the Case of Corporate Spinoffs

This paper studies the strategic management of information technology in periods of extreme organizational disequilibrium. In such periods, critical business parameters such as industry positioning, competitive strategies, organizational structures, leadership, and business processes change significantly and simultaneously, thus disrupting the very fundamental bases for strategic IT decisions. Corporate spinoffs represent such an extreme case for spun-off businesses that have to adjust most critical business parameters in a compressed timeframe and under severe resource constraints. Based on in-depth case studies on five spun-off businesses, we found that strategic IT management in the period of extreme disequilibrium largely reflected the priority of stabilizing business operations to ensure business survival. However, when organizations take shortcuts and make inadequate anticipatory IT investments, they compromise their long-term prosperity after new equilibrium emerges. A theoretical model of strategic IT management is proposed in the context of corporate spinoffs when concluding the study

Software Reuse Success Strategy Model: An Empirical Study of Factors Involved in the Success of Software Reuse

This study examined the relationship between information technology (IT) governance and software reuse success. Software reuse has been mostly an IT problem but rarely a business one. Studies in software reuse are abundant; however, to date, none has a deep appreciation of IT governance. This study demonstrates that IT governance has a positive influence on software reuse success. IT strategy and strategic decision-making process mediate the relationship between IT governance and software reuse success as mediators of the relationship. A sample of over 200 responses from IT professionals and business managers was used in this research. Data analysis was accomplished using confirmatory factor analysis (CFA) and structural equation model (SEM) with AMOS. The findings of this study supported the main causal relationship between effective IT governance and software reuse success. This study confirmed the need for effective IT governance in order to achieve success in software reuse initiatives

Effective IT Governance Implementation with Vital Determinants

According to company oversight in contemporary business, IT performs as the foundation of business operations in most organizations with worldwide promotion in IT governance implementation. Based on the universal research papers, there are various IT governance frameworks with different outcomes of IT governance implementation. Most results are reported only success and failure which haven’t yet cleared. With regard to insufficient information, it is complicated to identify. This research aims to benefit the proposed research framework by presenting the constituent elements in IT governance implementation which reflects a structural, top-down understanding between organization, people, and IT in gaining better internal relationships within organization. The Duality of Technology (Orlikowski et al. 1991) and the Adaptive Structuration Theory (De- Sanctis et al. 1994) are selected to develop the proposed research framework to deliver a proposed research framework for investigating effective IT governance implementation