Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

Achieving genuinely dynamic road user charging : issues with a GNSS-based approach

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USING AUDIENCE-CENTRIC DESIGN AND COMMUNITY FEEDBACK TO MANAGE COMPLEX PRIVACY SETTINGS

Today, technology is enabling people to share information on an unprecedented scale. Although much of this information is intended to be shared with a large group of people or even the public, some disclosure is intended for smaller audiences—a subset of a larger group. People may want to limit information visibility because the information is private or sensitive, or they may feel others would not be interested in the content. When people want to selectively share to different audiences, many technologies fail to provide usable mechanisms to manage these more complex sharing situations. In many cases, people lack understanding about which audiences are able to see what items of information. Additionally, the effort to manage audiences and control access to information adds some extra physical and cognitive burden. This research suggests two methods to help people better understand and control sharing. The first examines audience-centric design: using mechanisms that integrate with the primary task and allow sharing to multiple audiences to improve understanding of how information flows to multiple groups of people. The second method examines using community feedback to enhance privacy/sharing default settings thereby lessening the user’s configuration burden. This knowledge contributes to existing research by understanding the extent of how users share information to multiple audiences and react to community feedback mechanisms designed to ease configuration burden

Investigating the Impact of Global Positioning System Evidence

The continued amalgamation of Global Positioning Systems (GPS) into everyday activities stimulates the idea that these devices will increasingly contribute evidential importance in digital forensics cases. This study investigates the extent to which GPS devices are being used in criminal and civil court cases in the United Kingdom through the inspection of Lexis Nexis, Westlaw, and the British and Irish Legal Information Institute (BAILII) legal databases. The research identified 83 cases which involved GPS evidence from within the United Kingdom and Europe for the time period from 01 June 1993 to 01 June 2013. The initial empirical analysis indicates that GPS evidence in court cases is rising over time and the majority of those court cases are criminal cases.Comment: This article was published at: http://www.hicss.hawaii.edu/hicss_48/apahome48.ht

The Value of User-Visible Internet Cryptography

Cryptographic mechanisms are used in a wide range of applications, including email clients, web browsers, document and asset management systems, where typical users are not cryptography experts. A number of empirical studies have demonstrated that explicit, user-visible cryptographic mechanisms are not widely used by non-expert users, and as a result arguments have been made that cryptographic mechanisms need to be better hidden or embedded in end-user processes and tools. Other mechanisms, such as HTTPS, have cryptography built-in and only become visible to the user when a dialogue appears due to a (potential) problem. This paper surveys deployed and potential technologies in use, examines the social and legal context of broad classes of users, and from there, assesses the value and issues for those users

Landscape Study in Wireless and Mobile Learning in the post-16 sector

In the post-16 sector (further and higher education, and adult and community learning) there is a need to understand how wireless and mobile technologies can contribute to improving the student experience of learning, and help institutions fulfil their missions in an age of incomparably fast technological change. In the context of this interest and growing need, a Landscape Study project was commissioned by JISC through the Innovation strand of the JISC e-Learning Programme in 2004-5. Our project aims were to take a birds-eye view of developments and practice in the UK and internationally, and to communicate our findings to a broad and varied audience. The Summary report is accompanied by 3 associated reports on 'Current Uses', 'Potential Uses' and 'Strategic Aspects'. (The four reports are available in one single document here.