Digital Sustainability in the Fourth Industrial Revolution

The fourth industrial revolution launched digitalization in manufacturing sector, business and human environment. This opens a question of influence to development of the digital sustainability concept and resource-efficiency in the focus on the design of smart cities and smart factories. Furthermore, it is also necessary to respect ethical rules when using private information. These factors are fundamental framework conditions for successful products. The aim of this paper is to present the known theory and practices of digital sustainability in the fourth industrial revolution and to investigate the changes that result from digital sustainability and influence on the corporate social digital responsibility development. In order to achieve this objective, a comprehensive review of journal articles, conference papers, books and edited volumes will be performed. This work is licensed under a&nbsp;Creative Commons Attribution-NonCommercial 4.0 International License.</p

Employee Loyalty: Differences between Genders and the Public and the Private Sector

This article presents the results of the research on important parameters of the loyalty of employees in the public and the private sector. The research was conducted in the Republic of Croatia as a part of the research focused on the essential parameters of the loyalty of employees that contribute to building and retaining loyal behaviour. Loyalty and employee satisfaction are the key parameters that influence the success of a company. In addition, loyal and satisfied employees are important in building good relationships with customers, suppliers and all stakeholders involved in business processes of an organization or a company. The purpose of this article is to define whether there is a difference in parameters of the loyalty of employees in the public and the private sector in Croatia, as well as whether there are certain differences based on gender

Invited Article: The Future of CRM is UX

Background: This paper connects several sides of the web and mobile usages in business. The idea is to utilize Customer Relations Management (CRM) as the vehicle to establish connection from Web one and Web two into Web three. Objectives: This paper has the main purpose combine efforts in developing business strategies into general path of future Web development. Methods/Approach: Using the extensive literature, business cases and software trends in the area, the paper is focused on predicting the future in the area of the business trends in Information Technology (IT). Results: After discussion of the development using selected milestones: CRM is supported by the Social Networks (SN) and is enabled by Cloud Computing (CC), we were able to achieve the predictions. Conclusions: The final conclusion is in the convergence of the business efforts and SN methods on the new paradigm called the User eXperience (UX)

Chapter 3 How is production changing?

The unprecedented Covid-19 crisis revealed the scale and scope of a new type of economy taking shape in front of our very eyes: the digital economy. This book presents a concise theoretical and conceptual framework for a more nuanced analysis of the economic and sociological impacts of the technological disruption that is taking place in the markets of goods and services, labour markets, and the global economy more generally. This interdisciplinary work is a must for researchers and students from economics, business, and other social science majors who seek an overview of the main digital economy concepts and research. Its down-to-earth approach and communicative style will also speak to businesses practitioners who want to understand the ongoing digital disruption of the market rules and emergence of the new digital business models. The book refers to academic insights from economics and sociology while giving numerous empirical examples drawn from basic and applied research and business. It addresses several burning issues: how are digital processes transforming traditional business models? Does intelligent automation threaten our jobs? Are we reaching the end of globalisation as we know it? How can we best prepare ourselves and our children for the digitally transformed world? The book will help the reader gain a better understanding of the mechanisms behind the digital transformation, something that is essential in order to not only reap the plentiful opportunities being created by the digital economy but also to avoid its many pitfalls

Positive Disruptions Caused by SCRM Activities in the SECI process of Knowledge Creation: Insights from Four Case Studies

Web 2.0 has been in the foray for a while playing an important role in threading business processes, various departments, systems and key stakeholders (within firms) to activate customer participation and involvement. In order to re-emphasize customer centricity, firms have been using SCRM (Social Customer Relationship Management) approach as a part of their CRM (Customer Relationship Management) strategy. The activities under SCRM are a major source for organizational knowledge creation that occurs due to a continuous dialogue between tacit and explicit knowledge. Also, various social platforms (operating for SCRM) where collaboration takes place acts as a shared context for knowledge creation. To comprehend the actions and limitations of a knowledge-creating firm thoroughly, this research paper examines the process of knowledge-creation by (1) revisiting Nonaka-Takeuchi SECI (Socialization, Externalization, Combination & Internalization) process to recognize how SCRM activities can be prolific in organizational knowledge creation (2) exploring positive disruptions created by integrating SCRM activities with four modes of SECI process for additional knowledge creation (3) analyzing case studies of four firms from consumer products sector that use SCRM approach and (4) discovering the elements under SCRM approach that satisfy ‘BA’ as a shared context

The Impact of the Internet of Things to Value Added in Knowledge‐Intensive Organizations

This chapter has focused on the importance and influence of Industry 4.0 and consequently the Internet connected technologies’ creation of the value added for knowledge‐intensive organizations and society. The chapter considers the development of knowledge management through different periods; it has focused on its importance during the use of social media and the rise of the Internet of Things. The goal of this chapter is to achieve a better understanding of the impact of knowledge management processes to the value of knowledge that is established by the extent of knowledge sharing within the organization and with suppliers and customers (knowledge sharing outside the organization)

PERILAKU SHARING KONTEN ONLINE: FAKTOR MOTIVASI INDIVIDUAL DAN PENGARUH MODERASI FAKTOR SITUASIONAL

Online information sharing behavior is an activity of exchanging or sharing information quickly and widely, as well as viruses on a computer, using interactive internet networks. To comprehensively comprehend the process of social transmission and the factors that influence it, it is necessary to know the variables that affect social relations. Previous studies have still little to discuss the role of social processes that encourage individuals to decide on the affinity of online content sharing. In addition, there are still not many studies that emphasize what kind of online content causes content to be more viral than other types of content supported by individual motivational factors and some variables that can strengthen or even weaken that influence. This research uses 208 student respondents through the Moderated Regression Analysis tool to examine situational factors as moderator variables on the relationship between individual motivational factors and online content sharing behavior. The results of the analysis found that there were significant effects of individual motivational factors on online content sharing behavior but this effect became not significant in the presence of situational factors as moderator variables. This research contributes significantly to marketing strategies in a company by utilizing the type of content and individual motivational factors that cause viral content or news to be faster

Influencing collective moral judgement by changing ethical culture in tourism industry: The case of Slovenia

Moral reasoning is a process of determining what is wrong and what is right from a moral point of view. Four components of moral reasoning are: moral sensitivity, moral judgement, moral motivation and moral character. Our research presented here is focused on the second component – moral judgement. Moral judgement refers to reaching an appropriate decision from the moral perspective in response to a given situation or a problem. Individuals can decide between focusing on themselves (egoistic moral judgement) or others (benevolence – disposition to be good) in their decision-making process. While the environment influences us, individuals differ within this spectrum. Thus, the prevalent collective moral judgement in any given company is under the influence of company characteristics and its ethical culture. This paper examines the effects of the ethical culture of Slovenian companies in the tourism industry on the collective moral judgement of their employees and identifies those ethical culture dimensions that could alter the collective moral judgement of the employees in the tourism industry. The results were collected through quantitative empirical research. The research was conceptualised and analysed with reference to Kaptein\u27s (1998) Corporate Ethical Virtues Model, comprised of seven ethical culture dimensions: clarity, congruency, feasibility, supportability, transparency, discussability and sanctionability. Results of our research have shown that if these dimensions of ethical culture are expressed more highly, collective moral judgement tends to increase its focus on how decisions will affect others. Suggestions for the management of tourist companies, as well as the Slovenian national tourist organisation (STO), have been proposed on the basis of the results of this paper

A knowledge structures exploration on social network sites

Purpose – This paper aims to describe a method for combining perceived community support, relationship quality and the extended technology acceptance model in the same empirically derived associative network. The research also examines the moderating role of accumulation of knowledge (based on beliefs and opinions) derived from social interactions. Design/methodology/approach – The Path fi nder algorithm is a valid approach for determining network structures from relatedness data. Such a graphical representation provides managers with a comprehensible picture of how social behaviours relate to loyalty-based dimensions. Findings – As the bene fi ts of community participation and integration might be differently evaluated by new and long-term users, the research examines the associative network by levels of user familiarity. This study indeed contributes to the analysis of enduring social bonds with respect to individuals ’ decision-making processes, as it provides details representing speci fi c relationships between diverse concepts based on true- loyalty. Practical implications – The application of Path fi nder to the study of online social services and user behaviour appears to have potential for unveiling the structures of social network sites members and designing successful strategies for prospective community managers. Originality/value – This is the fi rst study to the author ’ s knowledge that empirically tests a theory- grounded framework for integrating individual characteristics and relational driver and focuses on associative structures evidenced as a representation of the most salient loyalty-based concepts by also studying the moderating effects of familiarity.Junta de Andalucía SEJ-580