The organisational precursors to human automation interaction issues in safety-critical domains: the case of an automated alarm system from the air traffic management domain

Much has been written about the side effects of automation in complex safety-critical domains, such as air traffic management, aviation, nuclear power generation, and healthcare. Here, human factors and safety researchers have long acknowledged that the potential of automation to increase cost-effectiveness, quality of service and safety, is accompanied by undesired side effects or issues in human automation interaction (HAI). Such HAI issues may introduce the potential for increased confusion, uncertainty, and frustration amongst sharp end operators, i.e. the users of automation. These conditions may result in operators to refuse to use the automation, in impaired ability of operators to control the hazardous processes for which they are responsible, and in new, unintended paths to safety failure. The present thesis develops a qualitative framework of the organisational precursors to HAI issues (OPHAII) that can be found in safety-critical domains. Organisational precursors denote those organisational and managerial conditions that, although distant in time and space from the operational environment, may actually influence the quality of HAI found there. Such precursors have been extensively investigated by organisational safety (OS) scholars in relation to the occurrence of accidents and disasters—although not HAI issues. Thus, the framework’s development is motivated by the intent to explore the theoretical gap lying at the intersection between the OS area and the current perspectives on the problem—the human computer interaction (HCI) and the system lifecycle ones. While considering HAI issues as a design problem or a failure in human factors integration and/or safety assurance respectively, both perspectives, in fact, ignore, the organisational roots of the problem. The OPHAII framework was incrementally developed based on three qualitative studies: two successive, historical, case studies coupled with a third corroboratory expert study. The first two studies explored the organisational precursors to a known HAI issue: the nuisance alert problem relative to an automated alarm system from the air traffic management domain. In particular, the first case study investigated retrospectively the organisational response to the nuisance alert problem in the context of the alarm’s implementation and improvement in the US between 1977 and 2006. The second case study has a more contemporary focus, and examined at the organisational response to the same problem within two European Air Navigation Service Providers between 1990 and 2010. The first two studies produced a preliminary version of the framework. The third study corroborated and refined this version by subjecting it to the criticism from a panel of 11 subject matter experts. The resulting framework identifies three classes of organisational precursors: (i) the organisational assumptions driving automation adoption and improvement; (2) the availability of specific organisational capabilities for handling HAI issues; and (3) the control of implementation quality at the boundary between the service provider and the software manufacturer. These precursors advance current understanding of the organisational factors involved in the (successful and problematic) handling of HAI issues within safety-critical service provider organisations. Its dimensions support the view that HAI issues can be seen as and organisational phenomenon—an organisational problem that can be the target of analysis and improvements complementary to those identified by the HCI and the system lifecycle perspectives

Human Factors Certification of Advanced Aviation Technologies

Proceedings of the Human Factors Certification of Advanced Aviation Technologies Conference held at the Chateau de Bonas, near Toulouse, France, 19-23 July 1993

Information Systems for Supporting Fire Emergency Response

Despite recent work on information systems, many first responders in emergency situations are unable to develop sufficient understanding of the situation to enable them to make good decisions. The record of the UK Fire and Rescue Service (FRS) has been particularly poor in terms of providing the information systems support to the fire fighters decision-making during their work. There is very little work on identifying the specific information needs of different types of fire fighters. Consequently, this study has two main aims. The first is to identify the information requirements of several specific members of the FRS hierarchy that lead to better Situation Awareness. The second is to identify how such information should be presented. This study was based on extensive data collected in the FRS brigades of three counties and focused on large buildings having a high-risk of fire and four key fire fighter job roles: Incident Commander, Sector Commander, Breathing Apparatus Entry Control Officer and Breathing Apparatus Wearers. The requirements elicitation process was guided by a Cognitive Task Analysis (CTA) tool: Goal Directed Information Analysis (GDIA), which was developed specifically for this study. Initially appropriate scenarios were developed. Based on the scenarios, 44 semi-structured interviews were carried out in three different elicitation phases with both novice and experienced fire fighters. Together with field observations of fire simulation and training exercises, fire and rescue related documentation; a comprehensive set of information needs of fire fighters was identified. These were validated through two different stages via 34 brainstorming sessions with the participation of a number of subject-matter experts. To explore appropriate presentation methods of information, software mock-up was developed. This mock-up is made up of several human computer interfaces, which were evaluated via 19 walkthrough and workshop sessions, involving 22 potential end-users and 14 other related experts. As a result, many of the methods used in the mock-up were confirmed as useful and appropriate and several refinements proposed. The outcomes of this study include: 1) A set of GDI Diagrams showing goal related information needs for each of the job roles with the link to their decision-making needs, 2) A series of practical recommendations suitable for designing of human computer interfaces of fire emergency response information system, 3) Human computer interface mock-ups for an information system to enhance Situation Awareness of fire fighters and 4) A conceptual architecture for the underlying information system. In addition, this study also developed an enhanced cognitive task analysis tool capable of exploring the needs of emergency first responders. This thesis contributes to our understanding of how information systems could be designed to enhance the Situation Awareness of first responders in a fire emergency. These results will be of particular interest to practicing information systems designers and developers in the FRS in the UK and to the wider academic community