Multi-service management in a multi-provider environment

As the spread of digital networks makes access to data communications globally available, the interest of communication service providers is switching away from the provision of these bearer networks and towards the provision of the value added services that will operate over them. At the same time the liberalisation of telecommunication markets is precipitating a dramatic change in the profile of communication service providers. In this complex telecommunications markets the open management, not only of the networks, but of the services themselves will become increasingly important. The large number and diversity of roles of the market players makes the management of inter-organisational relationships fundamentally important to the management of services. The ITU's series of recommendations on the telecommunication management network (TMN) provides a basis for inter-domain management, however, this and other standards have so far concentrated on the management of individual network components and of networks operated by single organisations. This paper provides an initial example of how the management of multiple services in a complex multi-player market can be modelled using TMN techniques for implementation on existing management platforms. The paper begins by briefly outlining current work in this field before describing aspects of this multi-player multi-service management problem and how they can be modelled and implemented in a real system

Experiences in Integrated Multi-Domain Service Management

Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of telecommunications services and management systems over multiple organisational domains. This paper presents some of the results of practical development work in this area, detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services. This work covers the integration of multimedia services, broadband networks, service management and network management, though the detailed examples given focus specifically on the integration of services and service management

Inter-Domain Integration of Services and Service Management

The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challenges. Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of service and management systems over multiple organisational domains. These integration issues have been examined in the ACTS project Prospect by developing a working set of integrated, managed telecommunications services for a user trial. This paper presents the initial results of this work detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services

Telecommunication Services Engineering- Definitions, Architectures and Tools

This paper introduces telecommunication services engineering through a definition of services, of network architectures that run services, and of methods, techniques and tools used to develop services. We emphasize the Intelligent Network (IN), the Telecommunication Management Network (TMN) and TINA architecture

The Impact of the Internet on Telecommunication Architectures

The ever-growing popularity of the Internet is dramatically changing the landscape of the communications market place. The two separate worlds of the Internet and Telecommunications are converging. The respective advantages of the two environments are being integrated to fulfill the promise of the information super-highways. In this paper, we examine the impact of the Internet on the main telecommunication architectures, namely the IN, the TMN and TINA. There are two new tendencies for implementing telephony services in combination with the Internet: running part of the control sys tem over the Internet, or conveying both the user data and the control information over the Internet. We examine these two trends, and elaborate on possible ways of salvaging the best parts of the work achieved by the TINA-Consortium in the Internet context

Hyper-Nodes for Emerging Command and Control Networks: The 8th Layer

11th International Command and Control Research and Technology Symposium (ICCRTS), September 26-28, 2006, Cambridge, U

Concurrent cell rate simulation of ATM telecommunications network.

PhDAbstract not availabl

Event management of large distributed system and network management environments

University of Technology, Sydney. Faculty of Information Technology.Co-ordinated event management across system, network and application environments is a challenging task. The wide diversity of industry and commercial standards, differing business and technical requirements and a huge variety of environments mean there are no simple solutions. This thesis proposes a highly scaleable, flexible and resilient event management architecture that has been applied to the outsourcing activities of HP Services worldwide. Our solution is based on industry standards such as SNMP and commercial products. It provides a framework for all aspects of event management, including event detection, logging, notification, and correlation. It was initially applied and refined in an outsourcing IT environment, then further developed in larger outsourcing environments. It was developed using a standard solution architecture methodology (known as ITSA) that enabled the partly developed architectures to be continually refined, improved and deployed. The technology aspects of the solution work closely with ITIL event management processes. To achieve a unified event display and a standardised event message format, all events from all sources are reduced to a standard format that includes the “raw” event information plus business intelligence, called the business string, added to the event for display and routing purposes. This extra information identifies the nature of the event and allows filtered displays of events. It is extracted from configuration management extensions added to the standard event management tools. The extended format is flexible enough to handle the different commercial tools. The first generation of the solution was based on Computer Associates’ Unicenter TNG and was called the Event Monitoring Utility (EMU). This was later significantly extended by switching to HP OpenView, and the extra development of further central event management functions, especially event correlation, in a solution called DECADE. Significant agent extensions were achieved by the creation and deployment of a solution called SMSPI, which included an extended configuration management and policy database, and further event automation. The extended solution is now deployed across HP Services’ entire global outsourced environment. The solution has proven very successful, winning two Computer Associates Software Achievement Awards, including the Grand Prize, and generating two US patents. It will be progressively deployed to several million servers and network devices globally over the next few years. The work described here is at once self-contained and a basis for on-going development of event management in the face of ever more complex systems, and increasing demands for more detailed event management