Beyond user acceptance: The determinants of the intention to produce user created contents on the internet

The advance in User Created Contents (UCCs) web sites like YouTube changed the role of Internet users from contents receivers to contents creators; a role which requires more pro-active user behaviour. However, the literature on user behaviour in information technology lacks theories that explain the pro-active user behaviour of producing and sharing UCCs with others on the Internet. This paper aims to reveal the major attributes of Internet users that have a positive impact on the intention to produce UCCs on the Internet. Extant related theories are reviewed to extract major factors of Internet users that lead to the production of UCCs. A questionnaire survey is administrated to 400 sampled respondents in South Korea to test the relationships among the identified factors. The results show that playfulness, self-expressiveness/sharing intention, innovativeness, computing skills and reward have a positive impact on the intention to produce UCCs. In particular, innovativeness turned out to have the biggest impact, while social participation is not a significant factor. Mediator variables such as age, gender and types of UCC also turned out to be playing a role in the causal relationships among the factors and the intention to produce UCCs. A model pertaining to the intention to produce UCCs online is developed and tested. The academic and practical implications of the study are also discussed in details

Comunication Disturbances in a Welfare Bureaucracy: A Case for Self Management

The survey data in this study of 1313 caseworkers and income-maintenance workers of the Pennsylvania Department of Public Welfare provide some elements of a description of white-collar alienation in government bureaucracies. We interpret our findings to indicate that the hierarchical communication network of this department operates to deny implicitly the worth and intelligence of workers. As perceived by employees, the general pattern of message construction, message transmission and message acknowledgment takes no account of their needs for information and validation nor does it allow the information generated at the work place to be fed back to the administration. Thus, the impact of much departmental communication is both disorienting and dysfunctional to many workers. It is disorienting because of the discrepancy between the official goals of humane service and assistance delivery to the poor and disabled and bureaucratic regulations and procedures which hamper the achievement of those goals. It is dysfunctional in that it promotes worker hostility, indifference and ignorance

The Linkage Between Reporting Quality and Performance in Information Systems Projects

Recent research suggests that flawed status reporting is a serious concern in information systems projects. Several investigations have sought to understand the factors that lead project reporters to engage in misreporting. The main motivation for these studies has been the presumption that inaccurate reporting has a significant, negative impact on project performance. However, the linkage between reporting quality and project performance has not been empirically confirmed. The goal of this effort was to answer the following research question: Is reporting quality associated with project outcomes? Our investigation consisted of two complementary survey studies. The first study considered the perceptions of status report senders; the second study considered the perceptions of status report receivers. Both studies showed that reporting quality is positively associated with task and psychological outcomes. Moreover, the second study’s results suggest that reporting quality is also related to organizational outcomes

Think Twice Before Hitting \u27Send\u27: The Strategic Uses of Information in Marketing Channels

This dissertation examines the growing problem of information overload in the context of marketing channels. Information overload occurs when shared information requires more mental resources to process than the mental resources available to the receiver. This research offers strategies to attenuate information overload and examines the impact of information overload on channel outcomes. Strategic uses of information are proposed and conceptualized as a sender\u27s alteration of information volume, content, and/or timing to assist a receiver in processing information. Hypotheses are developed based on the normative perspective of communication from the organizational communication literature. Data from 244 salespeople are analyzed using structural equation modeling to test the hypotheses. The results suggest that information overload undermines shared understanding, while shared understanding enhances coordination and compliance, and reduces conflict. Post hoc analyses further reveal that the effectiveness of strategic uses of information on information overload is contingent on the task nature and receiver characteristics and that some strategies have a U-shaped relationship with information overload. The major contribution of this dissertation is integrating the paradigms of organizational communication and marketing channels literatures and providing an additional perspective in understanding information sharing in channel relationships. Contrary to conventional wisdom, this paper argues that more information sharing is not necessarily better

Towards a New Ontology of Polling Inaccuracy: The Benefits of Conceiving of Elections as Heterogenous Phenomena for the Study of Pre-election Polling Error

A puzzle exists at the heart of pre-election polling. Despite continual methodological improvement and repeated attempts to identify and correct issues laid bare by misprediction, average polling accuracy has not notably improved since the conclusion of the Second World War. In this thesis, I contend that this is the result of a poll-level focus within the study of polling error that is both incommensurate with its evolution over time and the nature of the elections that polls seek to predict. I hold that differences between elections stand as a plausible source of polling error and situate them within a novel four-level model of sources of polling error. By establishing the heterogenous nature of elections as phenomena and its expected impact on polling error, I propose a new election-level ontology through which the inaccuracy of polls can be understood. I test the empirical validity of this new ontology by using a novel multi-level model to analyse error across the most expansive polling dataset assembled to date, encompassing 11,832 in-campaign polls conducted in 497 elections across 83 countries, finding that membership within different elections meaningfully impacts polling error variation. With the empirical validity of my proposed ontology established, I engage in an exploratory analysis of its benefits, finding electoral characteristics to be useful in the prediction of polling error. Ultimately, I conclude that the adoption of a new, multi-level ontology of polling error centred on the importance of electoral heterogeneity not only offers a more comprehensive theoretical account of its sources than current understandings, but is also more specifically tailored to the reality of pre-election polling than existing alternatives. I also contend that it offers pronounced practical benefits, illuminating those circumstances in which polling error is likely to vary

Resistance to change: a functional analysis of reponses to technical change in a Swiss bank

This thesis demonstrates the signal function and diagnostic value of user resistance in a software development project. Its starting point is the critical analysis of managerial common sense which negates resistance, or sees resistance to change as a 'nuisance' and as the manifestation of an individual or structural 'deficiency'; these notions prohibit change agents from appreciating the signal function of resistance to change in organisational processes. The first source of evidence is the literature on impacts, attitudes, and acceptance of information technology internationally and in particular in Switzerland. The second source is the tradition of psychological field theory which I reconstruct as the 'feeding the reluctant eater' paradigm, a form of social engineering. The third source is an empirical study of the semantics (semantic differential and free associations) of 'resistance to change' among management trainees in the UK, Switzerland and the USA (N=388). The thesis develops and investigates a concept of resistance that is based a pain analogy, and on the notions of self-monitoring and self-active systems. An organization which is implementing new technology is a self-active system that directs and energetizes its activities with the help of internal and external communication. The functional analogy of the organismic pain system and resistance to change is explored. The analogy consists of parallel information processing, filtering and recoding of information, a bimodal pattern of attention over time, and the functions of attention allocation, evaluation, alteration and learning. With this analogy I am able to generate over 50 hypotheses on resistance to change and its effects on organisational processes. The evidence for some of these hypotheses is explored in an empirical study of a Swiss banking group. The implemention of computer services between 1983 and 1991 is reconstructed in the central bank and 24 branches. Data includes the analysis of two opinion surveys (1985 n=305; 1991 n=326), documents (n=134), narrative interviews (n=34), job analyses (n=34), field observations and performance data (n=24). A method is developed to describe the varying structure of organisational information processing through time. The content analysis allows me to describe when in relation to the action, how intense, and in what manner 'resistance' becomes an issue between 1983 and 1991. The fruitfulness of the pain analogy is demonstrated (a) by shifting the analysis of resistance from structure to process and to that of an independent rather than to that of a dependent variable; (b) by shifting the focus from from motivation to communication; (c) by eroding the a priori assumption that resistance is a nuisance; and (d) by indicating the diagnostic value of "bad news" in organisational communication; resistance is diagnostic information; it shows us when, where and why things go wrong

The transmission and evolution of human culture

'Culture' is defined as information, such as knowledge, beliefs, skills, attitudes or values, that is passed from individual to individual via social (or cultural) transmission and expressed in behaviour or artifacts. 'Cultural evolution' holds that this cultural inheritance system is governed by the same Darwinian processes as gene-based biological evolution. In Part A of this thesis it is argued that as compelling a case can now be made for a Darwinian theory of cultural evolution as Darwin himself presented in The Origin Of Species for biological evolution, If culture does indeed evolve, then it follows that the structure of a science of cultural evolution should broadly resemble that of the science of biological evolution. Hence Part A concludes by outlining a unified science of cultural evolution based on the sub-disciplines of evolutionary biology. Parts B and C comprise original empirical and theoretical work constituting two branches of this science of cultural evolution. Part B describes a series of experiments testing for a number of hypothesised biases in cultural transmission. Evidence was found for a 'social bias' that acts to promote information concerning third-party social relationships over equivalent non-social information, and a 'hierarchical bias' that acts to transform knowledge of everyday events from low-level actions into higher-level goals. Three other hypothesised biases concerning status, anthropomorphism and neoteny were not supported, although each gave rise to potential, future work using this methodology. Part C presents a theoretical investigation into the coevolution of the genetic bases of human mating behaviour and culturally inherited folk beliefs regarding paternity. Gene-culture coevolution and agent-based models suggested that beliefs in 'partible paternity' (that more than one man can father a child) create a new more polygamous form of society compared with beliefs in singular paternity (that only one man can father a child)