Resilience markers for safer systems and organisations

If computer systems are to be designed to foster resilient performance it is important to be able to identify contributors to resilience. The emerging practice of Resilience Engineering has identified that people are still a primary source of resilience, and that the design of distributed systems should provide ways of helping people and organisations to cope with complexity. Although resilience has been identified as a desired property, researchers and practitioners do not have a clear understanding of what manifestations of resilience look like. This paper discusses some examples of strategies that people can adopt that improve the resilience of a system. Critically, analysis reveals that the generation of these strategies is only possible if the system facilitates them. As an example, this paper discusses practices, such as reflection, that are known to encourage resilient behavior in people. Reflection allows systems to better prepare for oncoming demands. We show that contributors to the practice of reflection manifest themselves at different levels of abstraction: from individual strategies to practices in, for example, control room environments. The analysis of interaction at these levels enables resilient properties of a system to be ‘seen’, so that systems can be designed to explicitly support them. We then present an analysis of resilience at an organisational level within the nuclear domain. This highlights some of the challenges facing the Resilience Engineering approach and the need for using a collective language to articulate knowledge of resilient practices across domains

Levels of abstraction in human supervisory control teams

This paper aims to report a study into the levels of abstraction hierarchy (LOAH) in two energy distribution teams. The original proposition for the LOAH was that it depicted five levels of system representation, working from functional purpose through to physical form to determine causes of a malfunction, or from physical form to functional purpose to determine the purpose of system function. The LOAH has been widely used throughout human supervisory control research to explain individual behaviour. The research seeks to focus on the application the LOAH to human supervisory control teams in semi-automated “intelligent” systems

Quality Checks Logit Human Reliability (LHR): A New Model to Evaluate Human Error Probability (HEP)

In the years, several approaches for human reliability analysis (HRA) have been developed. The aim of the present research is to propose a hybrid model to evaluate Human Error Probability (HEP). The new approach is based on logit-normal distribution, Nuclear Action Reliability Assessment (NARA), and Performance Shaping Factors (PSFs) relationship. In the research, shortcomings related to literature approaches are analyzed, especially the limitations of the working time. For this reason, PSFs after 8 hours (work standard) during emergency conditions were estimated. Therefore, the correlation between the advantages of these three methodologies allows proposing a HEP analysis during accident scenarios and emergencies; a fundamental issue to ensure the safety and reliability in industrial plants is emergency Mmnagement (EM). Applying EM methodology, two main aspects are analyzed: system reliability and human reliability. System reliability is strongly related to the reliability of its weakest component. During incidental situations, the weakest parts of the whole system are workers (human reliability) and accidental scenarios influence the operator’s ability to make decisions. This article proposes a new approach called Logit Human Reliability (LHR) that considers internal and external factors to estimate human reliability during emergencies. LHR has been applied in a pharmaceutical accident scenario, considering 24 hours of working time (more than 8 working hours). The results highlighted that the LHR method gives output data more in conformity with data banks than the conventional methods during the stress phase in an accident scenario

Systematic Human Reliability Analysis (SHRA): A New Approach to Evaluate Human Error Probability (HEP) in a Nuclear Plant

Emergency management in industrial plants is a fundamental issue to ensure the safety of operators. The emergency management analyses two fundamental aspects: the system reliability and the human reliability. System reliability is the capability of ensuring the functional properties within a variability of work conditions, considering the possible deviations due to unexpected events. However, system reliability is strongly related to the reliability of its weakest component. The complexity of the processes could generate incidental situations and the worker appears (human reliability) to be the weakest part of the whole system. The complexity of systems influences operator’s ability to take decisions during emergencies. The aim of the present research is to develop a new approach to evaluate human error probability (HEP), called Systematic Human Reliability Analysis (SHRA). The proposed approach considers internal and external factors that affect operator’s ability. The new approach is based on Nuclear Action Reliability Assessment (NARA), Simplified Plant Analysis Risk Human Reliability (SPAR-H) and on the Performance Shaping Factors (PSFs) relationship. The present paper analysed some shortcomings related to literature approaches, especially the limitations of the working time. We estimated HEP, after 8 hours (work standard) during emergency conditions. The correlations between the advantages of these three methodologies allows proposing a HEP analysis during accident scenarios emergencies. SHRA can be used to estimate human reliability during emergencies. SHRA has been applied in a nuclear accident scenario, considering 24 hours of working time. The SHRA results highlight the most important internal and external factors that affect operator’s ability

Systematic Human Reliability Analysis (SHRA): A New Approach to Evaluate Human Error Probability (HEP) in a Nuclear Plant

Emergency management in industrial plants is a fundamental issue to ensure the safety of operators. The emergency management analyses two fundamental aspects: the system reliability and the human reliability. System reliability is the capability of ensuring the functional properties within a variability of work conditions, considering the possible deviations due to unexpected events. However, system reliability is strongly related to the reliability of its weakest component. The complexity of the processes could generate incidental situations and the worker appears (human reliability) to be the weakest part of the whole system. The complexity of systems influences operator's ability to take decisions during emergencies. The aim of the present research is to develop a new approach to evaluate human error probability (HEP), called Systematic Human Reliability Analysis (SHRA). The proposed approach considers internal and external factors that affect operator's ability. The new approach is based on Nuclear Action Reliability Assessment (NARA), Simplified Plant Analysis Risk Human Reliability (SPAR-H) and on the Performance Shaping Factors (PSFs) relationship. The present paper analysed some shortcomings related to literature approaches, especially the limitations of the working time. We estimated HEP, after 8 hours (work standard) during emergency conditions. The correlations between the advantages of these three methodologies allows proposing a HEP analysis during accident scenarios emergencies. SHRA can be used to estimate human reliability during emergencies. SHRA has been applied in a nuclear accident scenario, considering 24 hours of working time. The SHRA results highlight the most important internal and external factors that affect operator's ability

Quality Checks Logit Human Reliability (LHR): A New Model to Evaluate Human Error Probability (HEP)

In the years, several approaches for human reliability analysis (HRA) have been developed. The aim of the present research is to propose a hybrid model to evaluate Human Error Probability (HEP). The new approach is based on logit-normal distribution, Nuclear Action Reliability Assessment (NARA), and Performance Shaping Factors (PSFs) relationship. In the research, shortcomings related to literature approaches are analyzed, especially the limitations of the working time. For this reason, PSFs after 8 hours (work standard) during emergency conditions were estimated. Therefore, the correlation between the advantages of these three methodologies allows proposing a HEP analysis during accident scenarios and emergencies; a fundamental issue to ensure the safety and reliability in industrial plants is emergency Mmnagement (EM). Applying EM methodology, two main aspects are analyzed: system reliability and human reliability. System reliability is strongly related to the reliability of its weakest component. During incidental situations, the weakest parts of the whole system are workers (human reliability) and accidental scenarios influence the operator's ability to make decisions. This article proposes a new approach called Logit Human Reliability (LHR) that considers internal and external factors to estimate human reliability during emergencies. LHR has been applied in a pharmaceutical accident scenario, considering 24 hours of working time (more than 8 working hours). The results highlighted that the LHR method gives output data more in conformity with data banks than the conventional methods during the stress phase in an accident scenario

The historical development and basis of human factors guidelines for automated systems in aeronautical operations

In order to derive general design guidelines for automated systems a study was conducted on the utilization and acceptance of existing automated systems as currently employed in several commercial fields. Four principal study area were investigated by means of structured interviews, and in some cases questionnaires. The study areas were aviation, a both scheduled airline and general commercial aviation; process control and factory applications; office automation; and automation in the power industry. The results of over eighty structured interviews were analyzed and responses categoried as various human factors issues for use by both designers and users of automated equipment. These guidelines address such items as general physical features of automated equipment; personnel orientation, acceptance, and training; and both personnel and system reliability