The digital skills divide: evidence from the European tourism industry

Purpose: This paper aims to present the findings from a European study on the digital skills gaps in tourism and hospitality companies. Design/methodology/approach: Mixed methods research was adopted. The sample includes 1,668 respondents (1,404 survey respondents and 264 interviewees) in 5 tourism sectors (accommodation establishments, tour operators and travel agents, food and beverage, visitor attractions and destination management organisations) in 8 European countries (UK, Italy, Ireland, Spain, Hungary, Germany, the Netherlands and Bulgaria). Findings: The most important future digital skills include online marketing and communication skills, social media skills, MS Office skills, operating systems use skills and skills to monitor online reviews. The largest gaps between the current and the future skill levels were identified for artificial intelligence and robotics skills and augmented reality and virtual reality skills, but these skills, together with computer programming skills, were considered also as the least important digital skills. Three clusters were identified on the basis of their reported gaps between the current level and the future needs of digital skills. The country of registration, sector and size shape respondents’ answers regarding the current and future skills levels and the skills gap between them. Originality/value: The paper discusses the digital skills gap of tourism and hospitality employees and identifies the most important digital skills they would need in the future

Harnessing E-Collaboration for Rural Tourism Recovery after COVID-19: Dual Analysis using SWOT and Porter’s Diamond Model

IT for rural tourism was in place before the COVID-19 pandemic emerged; however, the initiatives were intermittent and isolated. The effects of the pandemic encourage e-collaboration to accelerate the recovery of tourism. This study explores the opportunities, strategies and barriers to e-collaboration in tourism business activities. Systematic literature studies were carried out by the PRISMA approach and analyzed with the fuzzy Delphi method (FDM). Meta-analysis results are mapped in a matrix combination of SWOT and Porter’s Diamond Model. This matrix was discussed with experts selected based on their experience in IT-based collaborative activities through FDG. This study’s driving factors are management commitment, culture, trust, citizens, and local community involvement. Inhibiting factors are a lack of IT, the risk of conflict, and particular parties’ domination. Several strategies to increase e-collaboration opportunities are empowering local entrepreneurship, encouraging continuous innovation, and sharing knowledge. Conflict management and increasing trust between members need to be considered to overcome barriers to e-collaboration. This study provides a novel overview of the main issues discussed in previous tourism research regarding the importance of IT to accelerate economic recovery in the face of disruption, such as a pandemic. The study examines the case of Indonesia and hopes to become a reference for optimizing IT for the recovery of rural tourism in developing countries with similar characteristics. Doi: 10.28991/esj-2021-01297 Full Text: PD

Use of ICTS for socio-economic development of marginalised communities in rural areas: Proposals for establishment of sectoral Rural Entrepreneurial Networks

Information, Communication, Technology and Services (ICTS) is increasingly being used in various fields that include agriculture, education, medicine, tourism and business. However, due to challenges caused by the digital divide and other factors, the use of ICTS and its contribution to socio-economic development is generally more intense in developed countries than in developing countries, and also more in urban areas than in rural areas. This article gives an overview of ICTS, the extent of its adoption in different fields, factors that hinder ICTS driven socio-economic development in developing countries and rural areas, and various possible ways of maximizing potential benefits that marginalised communities can derive from the limited ICTS that is accessible to them

Digital Infrastructure: Overcoming the digital divide in China and the European Union. CEPS Research Report, November 2017

This study is the result of collaboration among a group of researchers from CEPS and Zhejiang University (ZJU), who decided to team up and analyse the experience of China and the EU in bridging the digital divide. While acknowledging that both China and Europe have undertaken major efforts to reduce socio-economic and geographical disparities by providing network access to ever more citizens, the authors found that investing in physical access alone is not sufficient to enhance inclusion in the information society. They argue that public authorities should also adopt corollary policies to spur social and economic cohesion through innovations that enable disadvantaged regions to catch up with more developed urban areas. In this context, the report calls upon governments to promote digital innovation and entrepreneurship, foster coordinated efforts and adapt their educational systems to the changing labour market

Implications of the digital divide on rural SME resilience

This paper examines the implications of the ‘digital divide’ on the capabilities for Small and Medium Sized enterprises (SMEs) to operate in the face of challenging economic times, such as the Coronavirus pandemic. Previous research has shown that rural businesses, especially SMEs, are more impacted by lower levels of digital connectivity than those in urban areas, with this digital divide affecting business' entrepreneurial activity. Using data from a survey of 110 businesses in Wales, the paper investigates the barriers and opportunities associated with the accessibility of high-speed broadband services and its impact on business decisions. Findings show that digital connectivity across rural areas of Wales has improved due to infrastructure investments; however, many businesses were still without reliable digital connections. Logistic regression findings show that location and distance to urban areas are significant variables relating to satisfactory levels of digital connectivity, with the impact of these more evident in rural areas. The implications of which are reduced opportunities for businesses to pursue diversified activities, limiting the ability of these businesses to develop resilience in economically challenging times. Furthermore, the paper considers how the Coronavirus pandemic has driven many business activities online, therefore businesses with less reliable access to digital connectivity and lacking an online presence are likely to be more constrained in their ability to be resilient

Shifting the digital skills discourse for the 4th industrial revolution

Copyright ©the Authors All rights reserved. Permission to make digital or paper copy of part or all of these works for personal or classroom use is granted without fee provided that the copies are not made or distributed for profit or commercial advantage and that copies: 1) bear this notice in full; and 2) give the full citation on the first page. It is permissible to abstract these works so long as credit is given. To copy in all other cases or to republish or to post on a server or to redistribute to lists requires specific permission and payment of a fee. Contact [email protected] to request redistribution permission.School of Computin

Technology adoption determinants: strategic management implications for small, owner-managed travel firms in Jamaica.

This thesis begins by thoroughly reviewing classical theories of adoption such as the diffusion of innovation theory, and the technology acceptance model, and subsequently analyses literature on pertinent theories which have been highlighted as drivers of adoption such as the Resource-Based View, Firm Strategy, Culture and the Digital Divide. Prior to this however, the afore-mentioned classical adoption theories were contrasted with the Post-Internet debate which explored Information Asymetry and Disintermediation. Having conducted this review it was determined that the leadership/ownership role had not been sufficiently emphasized in technology adoption, therefore this work sought to more clearly identify these personal factors in combination with the previously explored factors. The overarching theory of Organizational Decision-Making was used to provide a framework to identify drivers of decision-making processes in general and then apply these to the internet adoption context. This thesis aims to identify the combination of antecedents of technology adoption for travel firms and distil factors to identify the key determinant of the adoption of the internet for sales and marketing purposes in small, owner-managed travel firms. It examines the firm characteristics which are associated with adoption behaviour such as strategy and resources, as well as external factors such as culture and the digital divide. In addition to external and firm factors, personal factors such as ownership and leadership are explored at various stages of adoption. A predominantly qualitative methodology was used to interview travel agencies in the context of Jamaica. All firms which have similar characteristics in terms of ownership and management structure, in particular where owners are themselves the managers and provide leadership for the organization, were interviewed. The owner-managers of these firms were interviewed to gather deep perspectives from local industry experts on industry challenges, current technology involvement and future directions. Exploratory descriptive quantitative methods were used to analyze firm characteristics and their relationships to internet adoption for sales and marketing as well as the intention to use these technologies in firms, while a deeper exploration into owner-managers was achieved through qualitative enquiry. A pilot study and 2 phases of data collection were carried out. The findings indicate that the leadership role is more significant than has been previously posited. The contribution to knowledge is new in that it takes a unique approach to an understanding of technology adoption in firms by creating a comprehensive conceptual framework for adoption based on previous research and then creates a model that shows the factors and variables that drive adoption at each stage of the adoption process from a personal leadership perspective as well as the organizational perspective. Ultimately it is hoped that this focus on each stage of adoption will provide insights into firm adoption behaviour as a consequence of leadership characteristics

Workshop Proceeding of the 2nd Workshop on Green (Responsible, Ethical and Social) IT and IS – the Corporate Perspective (GRES-IT/IS)

For the 2nd Workshop on Green (Responsible, Ethical and Social) IT and IS – the Corporate Perspective (GRES-IT/IS), extended abstracts from various fields of the information systems research community have been submitted. We received 36 extended abstracts and were happy to invite seven of them for presentation.Series: Working Papers on Information Systems, Information Business and Operation

Digital Competencies among Higher Education Professors and High-School Teachers: Does Teaching Experience matter?

Background: To provide high-quality education and remain innovative, thus contributing to sustainable development goals, educational institutions use digital tools and implement ICT in the teaching process. In addition to providing technical resources, it requires the appropriate education of teachers who should have the appropriate knowledge and skills to take full advantage of the opportunities provided by ICT. Objectives: The main objective of this article is to identify the current state of ICT knowledge and skills of university professors and high school teachers and to establish if there exists a relationship between their digital competencies and teaching experience. We strive to discover areas where digital competencies are already relatively high and ICT knowledge and skills gaps. Methods/Approach: Survey was conducted on a sample of university and secondary school professors who were asked to estimate their perceived level of knowledge and skills in various ICT domains. Results: The results of our research show that the total self-assessed level of competence is intermediate, with slightly higher values for ICT knowledge than for ICT skills. The results vary depending on the different subcategories of competencies and the years of respondents’ teaching experience. Conclusions: Our research findings, which revealed variations and gaps in digital knowledge and skills among professors and teachers, may have significant policy implications for policymakers and educators committed to ensuring quality education