Spam Review Detection with Graph Convolutional Networks

Customers make a lot of reviews on online shopping websites every day, e.g., Amazon and Taobao. Reviews affect the buying decisions of customers, meanwhile, attract lots of spammers aiming at misleading buyers. Xianyu, the largest second-hand goods app in China, suffering from spam reviews. The anti-spam system of Xianyu faces two major challenges: scalability of the data and adversarial actions taken by spammers. In this paper, we present our technical solutions to address these challenges. We propose a large-scale anti-spam method based on graph convolutional networks (GCN) for detecting spam advertisements at Xianyu, named GCN-based Anti-Spam (GAS) model. In this model, a heterogeneous graph and a homogeneous graph are integrated to capture the local context and global context of a comment. Offline experiments show that the proposed method is superior to our baseline model in which the information of reviews, features of users and items being reviewed are utilized. Furthermore, we deploy our system to process million-scale data daily at Xianyu. The online performance also demonstrates the effectiveness of the proposed method.Comment: Accepted at CIKM 201

A Graph-based Relevance Matching Model for Ad-hoc Retrieval

To retrieve more relevant, appropriate and useful documents given a query, finding clues about that query through the text is crucial. Recent deep learning models regard the task as a term-level matching problem, which seeks exact or similar query patterns in the document. However, we argue that they are inherently based on local interactions and do not generalise to ubiquitous, non-consecutive contextual relationships. In this work, we propose a novel relevance matching model based on graph neural networks to leverage the document-level word relationships for ad-hoc retrieval. In addition to the local interactions, we explicitly incorporate all contexts of a term through the graph-of-word text format. Matching patterns can be revealed accordingly to provide a more accurate relevance score. Our approach significantly outperforms strong baselines on two ad-hoc benchmarks. We also experimentally compare our model with BERT and show our advantages on long documents.Comment: To appear at AAAI 202

xFraud: Explainable Fraud Transaction Detection

At online retail platforms, it is crucial to actively detect the risks of transactions to improve customer experience and minimize financial loss. In this work, we propose xFraud, an explainable fraud transaction prediction framework which is mainly composed of a detector and an explainer. The xFraud detector can effectively and efficiently predict the legitimacy of incoming transactions. Specifically, it utilizes a heterogeneous graph neural network to learn expressive representations from the informative heterogeneously typed entities in the transaction logs. The explainer in xFraud can generate meaningful and human-understandable explanations from graphs to facilitate further processes in the business unit. In our experiments with xFraud on real transaction networks with up to 1.1 billion nodes and 3.7 billion edges, xFraud is able to outperform various baseline models in many evaluation metrics while remaining scalable in distributed settings. In addition, we show that xFraud explainer can generate reasonable explanations to significantly assist the business analysis via both quantitative and qualitative evaluations.Comment: This is the extended version of a full paper to appear in PVLDB 15 (3) (VLDB 2022

Answer Ranking for Product-Related Questions via Multiple Semantic Relations Modeling

Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users usually vary diversely in their qualities and thus need to be appropriately ranked for each question to improve user satisfaction. It can be observed that product reviews usually provide useful information for a given question, and thus can assist the ranking process. In this paper, we investigate the answer ranking problem for product-related questions, with the relevant reviews treated as auxiliary information that can be exploited for facilitating the ranking. We propose an answer ranking model named MUSE which carefully models multiple semantic relations among the question, answers, and relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph with the question, each answer, and each review snippet as nodes. Then a customized graph convolutional neural network is designed for explicitly modeling the semantic relevance between the question and answers, the content consistency among answers, and the textual entailment between answers and reviews. Extensive experiments on real-world E-commerce datasets across three product categories show that our proposed model achieves superior performance on the concerned answer ranking task.Comment: Accepted by SIGIR 202

Heterogeneous Graph Neural Networks for Fraud Detection and Explanation in Supply Chain Finance

It is a critical mission for financial service providers to discover fraudulent borrowers in a supply chain. The borrowers’ transactions in anongoing business are inspected to support the providers’ decision on whether to lend the money. Considering multiple participants in a supply chain business, the borrowers may use sophisticated tricks to cheat, making fraud detection challenging. In this work, we propose a multitask learning framework, MultiFraud, for complex fraud detection with reasonable explanation. The heterogeneous information from multi-view around the entities is leveraged in the detection framework based on heterogeneous graph neural networks. MultiFraud enables multiple domains to share embeddings and enhance modeling capabilities for fraud detection. The developed explainer provides comprehensive explanations across multiple graphs. Experimental results on five datasets demonstrate the framework’s effectiveness in fraud detection and explanation across domains

Enhancing Graph Neural Network-based Fraud Detectors against Camouflaged Fraudsters

Graph Neural Networks (GNNs) have been widely applied to fraud detection problems in recent years, revealing the suspiciousness of nodes by aggregating their neighborhood information via different relations. However, few prior works have noticed the camouflage behavior of fraudsters, which could hamper the performance of GNN-based fraud detectors during the aggregation process. In this paper, we introduce two types of camouflages based on recent empirical studies, i.e., the feature camouflage and the relation camouflage. Existing GNNs have not addressed these two camouflages, which results in their poor performance in fraud detection problems. Alternatively, we propose a new model named CAmouflage-REsistant GNN (CARE-GNN), to enhance the GNN aggregation process with three unique modules against camouflages. Concretely, we first devise a label-aware similarity measure to find informative neighboring nodes. Then, we leverage reinforcement learning (RL) to find the optimal amounts of neighbors to be selected. Finally, the selected neighbors across different relations are aggregated together. Comprehensive experiments on two real-world fraud datasets demonstrate the effectiveness of the RL algorithm. The proposed CARE-GNN also outperforms state-of-the-art GNNs and GNN-based fraud detectors. We integrate all GNN-based fraud detectors as an opensource toolbox: https://github.com/safe-graph/DGFraud. The CARE-GNN code and datasets are available at https://github.com/YingtongDou/CARE-GNN.Comment: Accepted by CIKM 202

Robust Spammer Detection Using Collaborative Neural Network in Internet of Thing Applications

Spamming is emerging as a key threat to Internet of Things (IoT)-based social media applications. It will pose serious security threats to the IoT cyberspace. To this end, artificial intelligence-based detection and identification techniques have been widely investigated. The literature works on IoT cyberspace can be categorized into two categories: 1) behavior pattern-based approaches; and 2) semantic pattern-based approaches. However, they are unable to effectively handle concealed, complicated, and changing spamming activities, especially in the highly uncertain environment of the IoT. To address this challenge, in this paper, we exploit the collaborative awareness of both patterns, and propose a Collaborative neural network-based Spammer detection mechanism (Co-Spam) in social media applications. In particular, it introduces multi-source information fusion by collaboratively encoding long-term behavioral and semantic patterns. Hence, a more comprehensive representation of the feature space can be captured for further spammer detection. Empirically, we implement a series of experiments on two real-world datasets under different scenario and parameter settings. The efficiency of the proposed Co-Spam is compared with five baselines with respect to several evaluation metrics. The experimental results indicate that the Co-Spam has an average performance improvement of approximately 5% compared to the baselines