Issues Related to the Emergence of the Information Superhighway and California Societal Changes, IISTPS Report 96-4

The Norman Y. Mineta International Institute for Surface Transportation Policy Studies (IISTPS) at San José State University (SJSU) conducted this project to review the continuing development of the Internet and the Information Superhighway. Emphasis was placed on an examination of the impact on commuting and working patterns in California, and an analysis of how public transportation agencies, including Caltrans, might take advantage of the new communications technologies. The document reviews the technology underlying the current Internet “structure” and examines anticipated developments. It is important to note that much of the research for this limited-scope project was conducted during 1995, and the topic is so rapidly evolving that some information is almost automatically “dated.” The report also examines how transportation agencies are basically similar in structure and function to other business entities, and how they can continue to utilize the emerging technologies to improve internal and external communications. As part of a detailed discussion of specific transportation agency functions, it is noted that the concept of a “Roundtable Forum,” growing out of developments in Concurrent Engineering, can provide an opportunity for representatives from multiple jurisdictions to utilize the Internet for more coordinated decision-making. The report also included an extensive analysis of demographic trends in California in recent years, such as commute and recreational activities, and identifies how the emerging technologies may impact future changes

E-business impacts for urban freight: results from an Australian study

E-Business is expected to dramatically change the way business is conducted internationally, nationally, within states and at the local area level. Moreover, these changes are very likely to happen well within the planning time frames required for provision of transport infrastructure and services. E-business is defined as including e-commerce, either between Businesses to Business (B2B) or Business to Customers (B2C), and the adoption of electronic technology within businesses. This paper presents some results from a study commissioned by the Australian National Transport Secretariat (NTS) to assist Australian business and government pro-actively address the transport issues arising from e-business. The resulting working papers will be used to establish a research framework for identifying policy and planning levers to maximize benefits to Australia from national and global e-business activity. The study sought to investigate three principal questions on e-business impacts: how will the transport task change; what will be affected; and how can the transport system respond? Current literature suggests that growth in e-business stems from the combined existence of market demand, suitable enabling technology, and skills and familiarity in management/users/ industry/government. The results of the study suggest that e-business will have implications for urban freight including higher levels of demand for goods and services, increased requirements for logistics distribution, changes in location preferences and improved transport network performance

The organizational dynamics enabling patient portal impacts upon organizational performance and patient health: a qualitative study of Kaiser Permanente.

BackgroundPatient portals may lead to enhanced disease management, health plan retention, changes in channel utilization, and lower environmental waste. However, despite growing research on patient portals and their effects, our understanding of the organizational dynamics that explain how effects come about is limited.MethodsThis paper uses qualitative methods to advance our understanding of the organizational dynamics that influence the impact of a patient portal on organizational performance and patient health. The study setting is Kaiser Permanente, the world's largest not-for-profit integrated delivery system, which has been using a portal for over ten years. We interviewed eighteen physician leaders and executives particularly knowledgeable about the portal to learn about how they believe the patient portal works and what organizational factors affect its workings. Our analytical framework centered on two research questions. (1) How does the patient portal impact care delivery to produce the documented effects?; and (2) What are the important organizational factors that influence the patient portal's development?ResultsWe identify five ways in which the patient portal may impact care delivery to produce reported effects. First, the portal's ability to ease access to services improves some patients' satisfaction as well as changes the way patients seek care. Second, the transparency and activation of information enable some patients to better manage their care. Third, care management may also be improved through augmented patient-physician interaction. This augmented interaction may also increase the 'stickiness' of some patients to their providers. Forth, a similar effect may be triggered by a closer connection between Kaiser Permanente and patients, which may reduce the likelihood that patients will switch health plans. Finally, the portal may induce efficiencies in physician workflow and administrative tasks, stimulating certain operational savings and deeper involvement of patients in medical decisions. Moreover, our analysis illuminated seven organizational factors of particular importance to the portal's development--and thereby ability to impact care delivery: alignment with financial incentives, synergy with existing IT infrastructure and operations, physician-led governance, inclusive decision making and knowledge sharing, regional flexibility to implementation, continuous innovation, and emphasis on patient-centered design.ConclusionsThese findings show how organizational dynamics enable the patient portal to affect care delivery by summoning organization-wide support for and use of a portal that meets patient needs

Introducing the transport impacts of E-business project

E-Business is expected to dramatically change the way business is conducted internationally, nationally, within states and at the local area level. Moreover, these changes are very likely to happen well within the planning time frames required for provision of transport infrastructure and services. This paper introduces a study to investigate: how will the transport task change; what will be affected; and how can the transport system respond? The work, a joint initiative of the National Transport Secretariat [NTS], and the CSIRO/QUT Built Environment Research Alliance, in collaboration with Queensland Department of Public Works, is intended to assist Australian business and government pro-actively address the transport issues arising from e-business. E-commerce is growing exponentially: worldwide e-commerce revenues are estimated to reach $US1300 billion by 2003. Growth in electronic communications within companies which, together with e-commerce between companies, B2B, or between business and consumers, B2C, make up e-business, is even more significant. The magnitude and speed of both these changes increase the urgency of planning, for their impacts provide forecasting challenges. A study approach is described to consider direct impacts from e-business on Australian transport, derived demand for travel or delivery as other businesses prosper and transport related constraints to e-business in the next five to ten years. Base line information collection: includes a review of literature and information about trends in e-business then transport and e-Business; interviews with stakeholder/experts in planning agencies, e-business companies and transport/logistics firms across Australia; appraisal of data available for on-going assessment; and contact with international experts. Trends and impact assessment: National trends will be estimated and very important impacts or very urgent impacts selected via a ranking and rating process. Transport related productivity gains will be assessed; trends in regional Australia and international trends and experience will be reported with a final assessment of opportunities and threats for Australia. Outputs: A series of working papers and final reports; a user friendly database of contacts, publications and data availability information for update; a research framework for identification of policy and planning levers to maximise benefits to Australia from national and global e-business activity

Public Libraries and the Internet 2006

Examines the capability of public libraries to provide and sustain public access Internet services and resources that meet community needs, including serving as the first choice for content, resources, services, and technology infrastructure

Information Outlook, May 2003

Volume 7, Issue 5https://scholarworks.sjsu.edu/sla_io_2003/1004/thumbnail.jp

Information Technology and Transport: What Research Needs to be Started Now?.

The ten week period from 9th October to 19th December 1982 was spent as Visiting Fellow at Leeds University at the Institute for Transport Studies; to examine the opportunities for research into the effects of information technology on transport and the interactions between them. This Fellowship was sponsored by the Science and Engineering Research Council (UK) and the Australian Road Research Board with additional support from Oxford Sytematics (Australia). This report reviews the scope for research in this area; with particular emphasis on identifying workable project directions in the Institute for Transport Studies (ITS). Appropriate contacts and related work are given. Topics covered include data acquisition systems (including the potential for hand-held data capture devices; and the use of aural, visual and micro-wave wavelengths in capturing data): data processing and comunications policy appropriate to the Institute' s requirements; the role of knowledge-based systems; and the analysis of the relation between communications and transport activities in respect of time-use and expenditure patterns. A number of the research proposals raised and put to ITS staff during the period are summarised in an Annex to this report (ITS technical Note TN 126). The summaries and texts of a series of seminars given during November-December 1982 at ITS are covered in a companion document (ITS Working Paper WP169)

Impact of the DRA Citizenship and Identity Documentation Requirement on Medi-Cal: Findings From Site Visits to Six Counties

Evaluates how the 2006 requirement for Medicaid beneficiaries to present proof of citizenship affected the workloads of California counties and enrollees' and applicants' access to Medi-Cal. Examines stakeholders' views of the requirement