A Preliminary of Consumer Online Disputes from the Perspective of the Consumer Protection Act

Due to the rapid growth of the internet, online leisure has become an integral part of people’s lives. Online leisure leads to online consumer behavior, and buying over the internet has become the most common form of leisure consumption. As long as there is internet access, consumers can enjoy online shopping anytime, anywhere. However, during a transaction, if the seller’s reputation is not verified, a dispute may occur, leading to an unpleasant shopping experience for the consumer. In addition, when consumers receive damaged or incomplete orders, they may not know what to do. This study explores the issue of online shopping disputes, how to ensure internet shopping safety, and how to argue from the perspective of consumer protection, in the hope of preventing and resolving such disputes. In light of this, the study discusses internet disputes caused by online consumer behavior. The research method adopted is the content analysis method ‒ a qualitative research method ‒ and factual cases culled from the internet are analyzed. The research results include the types of leisure related to internet disputes and how to ensure the safety of internet transactions based on the Consumer Protection Act of the Republic of China. The expected benefit of this study is to help increase consumer awareness of, and self-protection with, online purchases. Key words: internet shopping, consumer protection act, online consumer disput

What determines online consumers to migrate from PC to Mobile Terminals? -An empirical research on consumers’online channel-migration behaviors

With the improvement of telecommunication and wireless Internet-access technologies, smart mobile terminals have been extensively applied for mobile shopping. In this paper, PPM Model is taken as a theoretical framework and an empirical research method is employed to determine the antecedents influencing consumers’ decisions on migrating from PC-based shopping to mobile shopping. We found that inconvenience, security, perceived usefulness, and perceived ease of use are the significant antecedents influencing consumers’channel migration intention of choosing mobile shopping

Enhancing Shared Understanding in Collaborative Online Shopping

This study explores the emerging phenomenon of collaborative online shopping by comparing three navigation support designs: separate navigation with location cue, split screen navigation, and tightly-bonded shared navigation. The impacts of the three navigation support designs on collaborative customers’ actual and perceived shared understanding were investigated in a laboratory experiment. The moderating effect of shopping group structure was also examined. The experimental results show that (1) split screen navigation leads to more actual shared understanding than separate navigation with location cue; (2) tightly-bonded shared navigation leads to less perceived shared understanding than split screen navigation; (3) in terms of actual shared understanding, the superiority of split screen navigation over tightly-bonded shared navigation is less prominent for customers in co-buyers structure than for those in buyer/advisor structure. The results also indicate that perceived shared understanding influences the perceived decision quality, which further affects customers’ intentions to revisit the online store

Supporting Real-Time Contextual Inquiry Through Sensor Data

A key challenge in carrying out product design research is obtaining rich contextual information about use in the wild. We present a method that algorithmically mediates between participants, researchers, and objects in order to enable real-time collaborative sensemaking. It facilitates contextual inquiry, revealing behaviours and motivations that frame product use in the wild. In particular, we are interested in developing a practice of use driven design, where products become research tools that generate design insights grounded in user experiences. The value of this method was explored through the deployment of a collection of Bluetooth speakers that capture and stream live data to remote but co-present researchers about their movement and operation. Researchers monitored a visualisation of the real-time data to build up a picture of how the speakers were being used, responding to moments of activity within the data, initiating text conversations and prompting participants to capture photos and video. Based on the findings of this explorative study, we discuss the value of this method, how it compares to contemporary research practices, and the potential of machine learning to scale it up for use within industrial contexts. As greater agency is given to both objects and algorithms, we explore ways to empower ethnographers and participants to actively collaborate within remote real-time research

FACTORS THAT INFLUENCE E-SHOPPING SATISFACTION OF HOUSEHOLD APPLIANCES CONSUMERS IN KLANG VALLEY, MALAYSIA

This study investigates the factors motivating the E-shopping satisfaction of consumers who purchase household appliances in Klang Valley, Malaysia. Four variables (security, website design, customer service, and customer experience) were identified and tested on their relationship to consumers' E-Shopping satisfaction with household appliances. To gather the data related to this study, questionnaires were distributed through the online Google platform to the consumers in Klang Valley. A total of 415 respondents contributed to the findings and conclusion of this study. These respondents are frequent internet users who are familiar with online purchasing. Therefore, it increased the research's credibility. Findings from this study indicated that three critical elements, website design, customer service, and customer experience, are significant and display a positive relationship to consumers' e-shopping satisfaction with household appliances. In contrast, this study illustrated that security is insignificant to consumers' e-shopping satisfaction with household appliances.  Article visualizations

The development of the Turkish Craving for Online Shopping Scale: a validation study

In the present study, the Turkish version of the Craving for Online Shopping Scale (TCOSS) was developed by modifying items on the Penn Alcohol Craving Scale (PACS). The sample comprised 475 adult volunteers (233 women and 242 men) from three different non-clinical samples recruited online. The structure validity of the TCOSS was examined utilizing exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and criterion validity testing. The EFA showed that the TCOSS had a unidimensional structure that explained 80% of the total variance. The five-item unidimensional structure of the TCOSS then underwent further testing using two different samples. First, the structure of the TCOSS was tested using CFA, which confirmed the unidimensional factor structure. Second, measurement invariance of the TCOSS was conducted through structural invariance, metric invariance, and scalar invariance across different samples. This demonstrated the TCOSS had measurement invariance across different samples (CFA and criterion validity samples). Criterion validity of the TCOSS was tested using the Internet Addiction Test-Short Form, Brief Self-Control Scale, Compulsive Online Shopping Scale, Positive and Negative Affect Schedule, and self-reported personal information. According to the criterion validity results, the TCOSS assessed the structure it targets. Cronbach’s α internal consistency coefficients of the TCOSS were .94 in the EFA sample, .94 in the CFA sample, and .96 in the criterion validity sample. When validity and reliability analysis of the TCOSS are considered as a whole, it is concluded that the TCOSS is a valid and reliable scale for assessing craving for online shopping among online shoppers