132 research outputs found

    Portability of Process-Aware and Service-Oriented Software: Evidence and Metrics

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    Modern software systems are becoming increasingly integrated and are required to operate over organizational boundaries through networks. The development of such distributed software systems has been shaped by the orthogonal trends of service-orientation and process-awareness. These trends put an emphasis on technological neutrality, loose coupling, independence from the execution platform, and location transparency. Execution platforms supporting these trends provide context and cross-cutting functionality to applications and are referred to as engines. Applications and engines interface via language standards. The engine implements a standard. If an application is implemented in conformance to this standard, it can be executed on the engine. A primary motivation for the usage of standards is the portability of applications. Portability, the ability to move software among different execution platforms without the necessity for full or partial reengineering, protects from vendor lock-in and enables application migration to newer engines. The arrival of cloud computing has made it easy to provision new and scalable execution platforms. To enable easy platform changes, existing international standards for implementing service-oriented and process-aware software name the portability of standardized artifacts as an important goal. Moreover, they provide platform-independent serialization formats that enable the portable implementation of applications. Nevertheless, practice shows that service-oriented and process-aware applications today are limited with respect to their portability. The reason for this is that engines rarely implement a complete standard, but leave out parts or differ in the interpretation of the standard. As a consequence, even applications that claim to be portable by conforming to a standard might not be so. This thesis contributes to the development of portable service-oriented and process-aware software in two ways: Firstly, it provides evidence for the existence of portability issues and the insufficiency of standards for guaranteeing software portability. Secondly, it derives and validates a novel measurement framework for quantifying portability. We present a methodology for benchmarking the conformance of engines to a language standard and implement it in a fully automated benchmarking tool. Several test suites of conformance tests for two different languages, the Web Services Business Process Execution Language 2.0 and the Business Process Model and Notation 2.0, allow to uncover a variety of standard conformance issues in existing engines. This provides evidence that the standard-based portability of applications is a real issue. Based on these results, this thesis derives a measurement framework for portability. The framework is aligned to the ISO/IEC Systems and software Quality Requirements and Evaluation method, the recent revision of the renowned ISO/IEC software quality model and measurement methodology. This quality model separates the software quality characteristic of portability into the subcharacteristics of installability, adaptability, and replaceability. Each of these characteristics forms one part of the measurement framework. This thesis targets each characteristic with a separate analysis, metrics derivation, evaluation, and validation. We discuss existing metrics from the body of literature and derive new extensions speciffically tailored to the evaluation of service-oriented and process-aware software. Proposed metrics are defined formally and validated theoretically using an informal and a formal validation framework. Furthermore, the computation of the metrics has been prototypically implemented. This implementation is used to evaluate metrics performance in experiments based on large scale software libraries obtained from public open source software repositories. In summary, this thesis provides evidence that contemporary standards and their implementations are not sufficient for enabling the portability of process-aware and service-oriented applications. Furthermore, it proposes, validates, and practically evaluates a framework for measuring portability

    An adaptive service oriented architecture: Automatically solving interoperability problems.

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    Organizations desire to be able to easily cooperate with other companies and still be flexible. The IT infrastructure used by these companies should facilitate these wishes. Service-Oriented Architecture (SOA) and Autonomic Computing (AC) were introduced in order to realize such an infrastructure, however both have their shortcomings and do not fulfil these wishes. This dissertation addresses these shortcomings and presents an approach for incorporating (self-) adaptive behavior in (Web) services. A conceptual foundation of adaptation is provided and SOA is extended to incorporate adaptive behavior, called Adaptive Service Oriented Architecture (ASOA). To demonstrate our conceptual framework, we implement it to address a crucial aspect of distributed systems, namely interoperability. In particular, we study the situation of a service orchestrator adapting itself to evolving service providers.

    Strategies to Reduce Maquiladora Employee Absenteeism in Mexico

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    Employee absenteeism is a costly problem, affecting organizations\u27 ability to deliver products and services. Finding strategies managers use to help reduce employee absenteeism is critical to sustain operational capacity, control labor costs, and to achieve organizational success. Drawing from the Herzberg 2-factors theory, the purpose of this qualitative case study was to explore strategies implemented by six business organizations to reduce employee absenteeism in the maquiladora industry in Mexico. Through semistructured interviews, 11 management participants shared strategies implemented to reduce absenteeism. In addition, other data sources, such as organizational policies, management graphs, and meeting minutes were used. Data were coded and analyzed revealing 7 themes: (a) organizational support, (b) leadership quality, (c) compensation and benefits, (d) disciplinary actions, (e) recognition, (f) work environment, and (g) staffing policies. The research findings may contribute to business practice by providing organizational managers broader perspectives for the development of strategies to effectively manage employee absenteeism. These findings might also contribute to social change by improving organizational communication, supporting workers\u27 personal needs, recognizing employees\u27 contributions, enhancing relationships with supervisors, improving the work environment, and raising employee take-home pay

    Organization based multiagent architecture for distributed environments

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    [EN]Distributed environments represent a complex field in which applied solutions should be flexible and include significant adaptation capabilities. These environments are related to problems where multiple users and devices may interact, and where simple and local solutions could possibly generate good results, but may not be effective with regards to use and interaction. There are many techniques that can be employed to face this kind of problems, from CORBA to multi-agent systems, passing by web-services and SOA, among others. All those methodologies have their advantages and disadvantages that are properly analyzed in this documents, to finally explain the new architecture presented as a solution for distributed environment problems. The new architecture for solving complex solutions in distributed environments presented here is called OBaMADE: Organization Based Multiagent Architecture for Distributed Environments. It is a multiagent architecture based on the organizations of agents paradigm, where the agents in the architecture are structured into organizations to improve their organizational capabilities. The reasoning power of the architecture is based on the Case-Based Reasoning methology, being implemented in a internal organization that uses agents to create services to solve the external request made by the users. The OBaMADE architecture has been successfully applied to two different case studies where its prediction capabilities have been properly checked. Those case studies have showed optimistic results and, being complex systems, have demonstrated the abstraction and generalizations capabilities of the architecture. Nevertheless OBaMADE is intended to be able to solve much other kind of problems in distributed environments scenarios. It should be applied to other varieties of situations and to other knowledge fields to fully develop its potencial.[ES]Los entornos distribuidos representan un campo de conocimiento complejo en el que las soluciones a aplicar deben ser flexibles y deben contar con gran capacidad de adaptación. Este tipo de entornos está normalmente relacionado con problemas donde varios usuarios y dispositivos entran en juego. Para solucionar dichos problemas, pueden utilizarse sistemas locales que, aunque ofrezcan buenos resultados en términos de calidad de los mismos, no son tan efectivos en cuanto a la interacción y posibilidades de uso. Existen múltiples técnicas que pueden ser empleadas para resolver este tipo de problemas, desde CORBA a sistemas multiagente, pasando por servicios web y SOA, entre otros. Todas estas mitologías tienen sus ventajas e inconvenientes, que se analizan en este documento, para explicar, finalmente, la nueva arquitectura presentada como una solución para los problemas generados en entornos distribuidos. La nueva arquitectura aquí se llama OBaMADE, que es el acrónimo del inglés Organization Based Multiagent Architecture for Distributed Environments (Arquitectura Multiagente Basada en Organizaciones para Entornos Distribuidos). Se trata de una arquitectura multiagente basasa en el paradigma de las organizaciones de agente, donde los agentes que forman parte de la arquitectura se estructuran en organizaciones para mejorar sus capacidades organizativas. La capacidad de razonamiento de la arquitectura está basada en la metodología de razonamiento basado en casos, que se ha implementado en una de las organizaciones internas de la arquitectura por medio de agentes que crean servicios que responden a las solicitudes externas de los usuarios. La arquitectura OBaMADE se ha aplicado de forma exitosa a dos casos de estudio diferentes, en los que se han demostrado sus capacidades predictivas. Aplicando OBaMADE a estos casos de estudio se han obtenido resultados esperanzadores y, al ser sistemas complejos, se han demostrado las capacidades tanto de abstracción como de generalización de la arquitectura presentada. Sin embargo, esta arquitectura está diseñada para poder ser aplicada a más tipo de problemas de entornos distribuidos. Debe ser aplicada a más variadas situaciones y a otros campos de conocimiento para desarrollar completamente el potencial de esta arquitectura
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