The library’s quality management system and quality assurance in higher education: A lesson from Southeast emerging educational hub

As one of the national vision 2020’s implementation programs, the establishment of a national Quality Assurance system focusing on the quality of the programs offered in terms of the general criteria of the structure and process of higher education is timely.In relating to the program, this paper aims to explore the efforts and other issues associated with the development and implementation of quality assurance in higher education due to its role as a service organization, which is required to enhance their quality of services.One of the important pillars determining the quality of higher-education service delivery is the library’s quality management system. By using 46 public universities’ libraries as the main sample, this study tested three hypotheses that are related to the nature of quality management practices by individual construct, as well as by aggregation value, and to what extent the difference to the numbers of staff and the type of organization will influence the quality management practices.We employed mean value and one way analysis ANOVA as the research method to solve the questions.The validity of the constructs is measured using factor analysis, and its reliability is measured by Cronbach’s alpha.Our study results revealed that the study sample perceived those constructs were important to maintain service quality to its customer.The study also informs that the number of staff and the type of organization do not influence at all on the library’s quality management system. In other words, the awareness and spirit to play an important role in achieving excellent service to its customer is the main platform over the number of staff and the type of organization

Cooperatives Quality: evidence from Greece

The study of the role and contribution of ISO 9000 QMS to the corporate strategic development and organisational change and performance improvement of the Greek Agrocoops, as well as the identification and analysis of the drivers and constraints of this system’s effective implementation and efficient use has and/or should have been the subject of increased attention in recent times, as the majority of these organisations face increasing financial and business operating problems over the last three decades, as it was identified in a collective work of Papageorgiou et al, published in “Syneteristiki Poreia” (volumes of years 2000-2003) and the re-configuration of their organisational practices and activities, referring to any management system adapted and applied – e.g. the ISO 9000 QMS, is considered a must for their business survival in the words of Arvanitoyiannis (2001). As a result of the aforementioned facts and due to his current professional status, the researcher decided to focus his DBA research on issues relating to the role and contribution of the quality management systems - and more particularly of the ISO 9000 Quality Management Systems - to the achievement of Greek Agricultural Cooperatives’ corporate strategic goals and organisational performance improvement through the improvement of their business processes. The critical examination of the ISO 9000 – QualityManagement Systems’ implementation process and use purpose by the Agricultural Cooperatives sector in Greece is the broad and general Topic of my Doctorate Research. It is mainly connected with the following two current issues: - on one hand, with the reanimation of the ongoing dialogue and debate concerning the perspectives of the Agricultural Cooperatives in Greece and the future status of the 15% of the country’s active population, which is occupied in the broader agricultural sector (Bank of Greece, 2002), and - on the other hand, with the ever increasing public concern, interest and demand for safer, healthier and quality enhanced food products and services all over the world (ICAP, 2002 and Arvanitoyiannis, 2000)

Taming Uncertainty in the Assurance Process of Self-Adaptive Systems: a Goal-Oriented Approach

Goals are first-class entities in a self-adaptive system (SAS) as they guide the self-adaptation. A SAS often operates in dynamic and partially unknown environments, which cause uncertainty that the SAS has to address to achieve its goals. Moreover, besides the environment, other classes of uncertainty have been identified. However, these various classes and their sources are not systematically addressed by current approaches throughout the life cycle of the SAS. In general, uncertainty typically makes the assurance provision of SAS goals exclusively at design time not viable. This calls for an assurance process that spans the whole life cycle of the SAS. In this work, we propose a goal-oriented assurance process that supports taming different sources (within different classes) of uncertainty from defining the goals at design time to performing self-adaptation at runtime. Based on a goal model augmented with uncertainty annotations, we automatically generate parametric symbolic formulae with parameterized uncertainties at design time using symbolic model checking. These formulae and the goal model guide the synthesis of adaptation policies by engineers. At runtime, the generated formulae are evaluated to resolve the uncertainty and to steer the self-adaptation using the policies. In this paper, we focus on reliability and cost properties, for which we evaluate our approach on the Body Sensor Network (BSN) implemented in OpenDaVINCI. The results of the validation are promising and show that our approach is able to systematically tame multiple classes of uncertainty, and that it is effective and efficient in providing assurances for the goals of self-adaptive systems

Could the Outsourcing of Incident Response Management provide a Blueprint for Managing Other Cloud Security Requirements?

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CRM Framework for Higher Education in Mauritius

This research paper provides a conceptual CRM framework that may be used by public universities in Mauritius for managing student relationships. Several important components have been identified for improving relationships with students based on a survey carried out with students and staff in the different public universities in Mauritius. The research findings show that people integrity and trust, communication and adaptation, facilitation and support, technological support and student engagement activities are the most important factors for improving relationship building. The rationale of the study is built upon the increasing number of student complaints and problems in the public universities. The research outcome will be highly beneficial for the different stakeholders in higher education

Personal security in travel by public transport : the role of traveller information and associated technologies

Acknowledgement This research reported in this paper has been funded by a grant award from the Engineering and Physical Sciences Research Council: EP/I037032/1.Peer reviewedPublisher PD

A Security Pattern for Cloud service certification

Cloud computing is interesting from the economic, operational and even energy consumption perspectives but it still raises concerns regarding the security, privacy, governance and compliance of the data and software services offered through it. However, the task of verifying security properties in services running on cloud is not trivial. We notice the provision and security of a cloud service is sensitive. Because of the potential interference between the features and behavior of all the inter-dependent services in all layers of the cloud stack (as well as dynamic changes in them). Besides current cloud models do not include support for trust-focused communication between layers. We present a mechanism to implement cloud service certification process based on the usage of Trusted Computing technology, by means of its Trusted Computing Platform (TPM) implementation of its architecture. Among many security security features it is a tamper proof resistance built in device and provides a root of trust to affix our certification mechanism. We present as a security pattern the approach for service certification based on the use TPM.Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tec

Major Indian ICT firms and their approaches towards achieving quality

Of the three basic theories of innovation: the entrepreneur theory, the technology-economics theory and the strategic theory, the third one seems to be highly appropriate for the analysis of recent growth of the information and communication technology (ICT) industry in many developing countries including India. The central measure for achieving quality by the various major Indian ICT firms is widely agreed to have been the adoption of Six Sigma Methodology and various other approaches like Total Quality Management (TQM), Supply Chain Management (SCM), Customer Relationship Management (CRM), etc. It is apparent that the main objective of the firms chosen has been to increase the pace of innovation activities, irrespective of their different areas of product specialisation. Its success also depends largely on the overall improvement in infrastructure, besides active market interaction. To enable both the above, a brief highlight on the establishment of interaction and learning sites (ILSs) in every regional State in India comes to the foreground. The chapter concludes with a mention of the elements observed to be missing among the firms under consideration, and, thereby, delineating the scope for their further improvement.

A framework of justification criteria for advanced manufacturing technology implementation in small and medium enterprises

Today in order to stay in businesses and prosper, Small and Medium Enterprises (SMEs) are seeking higher electiveness and competitiveness across the entire cycle of marketing, product design, manufacture, test and sales. SMEs play an increasingly important role in all aspects of competitiveness: both products and production techniques, but also management methods, the organization of the firm and human resources training. One of the ways by which SMEs can achieve a competitive advantage in manufacturing is through the implementation of Advanced Manufacturing Technology (AMT). An increasing number of them have chosen and are choosing various levels of AMT as the solution. Realizing the importance of SMEs, an attempt has been made in this paper to review the application of AMT in SMEs. Also, a framework has been offered for the implementation of AMT in SMEs. Finally, a summary of findings and conclusions are presented