Mobile content personalisation using intelligent user profile approach

As there are several limitations using mobile internet, mobile content personalisation seems to be an alternative to enhance the experience of using mobile internet. In this paper, we propose the mobile content personalisation framework to facilitate collaboration between the client and the server. This paper investigates clustering and classification techniques using K-means and Artificial Neural Networks (ANN) to predict user's desired content and WAP pages based on device's listed-oriented menu approach. We make use of the user profile and user's information ranking matrix to make prediction of the desired information for the user. Experimental results show that it can generate promising prediction. The results show that it works best when used for predicting 1 matched menu item on the screen

A log mining approach for process monitoring in SCADA

SCADA (Supervisory Control and Data Acquisition) systems are used for controlling and monitoring industrial processes. We propose a methodology to systematically identify potential process-related threats in SCADA. Process-related threats take place when an attacker gains user access rights and performs actions, which look legitimate, but which are intended to disrupt the SCADA process. To detect such threats, we propose a semi-automated approach of log processing. We conduct experiments on a real-life water treatment facility. A preliminary case study suggests that our approach is effective in detecting anomalous events that might alter the regular process workflow

Towards robust and reliable multimedia analysis through semantic integration of services

Thanks to ubiquitous Web connectivity and portable multimedia devices, it has never been so easy to produce and distribute new multimedia resources such as videos, photos, and audio. This ever-increasing production leads to an information overload for consumers, which calls for efficient multimedia retrieval techniques. Multimedia resources can be efficiently retrieved using their metadata, but the multimedia analysis methods that can automatically generate this metadata are currently not reliable enough for highly diverse multimedia content. A reliable and automatic method for analyzing general multimedia content is needed. We introduce a domain-agnostic framework that annotates multimedia resources using currently available multimedia analysis methods. By using a three-step reasoning cycle, this framework can assess and improve the quality of multimedia analysis results, by consecutively (1) combining analysis results effectively, (2) predicting which results might need improvement, and (3) invoking compatible analysis methods to retrieve new results. By using semantic descriptions for the Web services that wrap the multimedia analysis methods, compatible services can be automatically selected. By using additional semantic reasoning on these semantic descriptions, the different services can be repurposed across different use cases. We evaluated this problem-agnostic framework in the context of video face detection, and showed that it is capable of providing the best analysis results regardless of the input video. The proposed methodology can serve as a basis to build a generic multimedia annotation platform, which returns reliable results for diverse multimedia analysis problems. This allows for better metadata generation, and improves the efficient retrieval of multimedia resources

FaultProfIT: Hierarchical Fault Profiling of Incident Tickets in Large-scale Cloud Systems

Postmortem analysis is essential in the management of incidents within cloud systems, which provides valuable insights to improve system's reliability and robustness. At CloudA, fault pattern profiling is performed during the postmortem phase, which involves the classification of incidents' faults into unique categories, referred to as fault pattern. By aggregating and analyzing these fault patterns, engineers can discern common faults, vulnerable components and emerging fault trends. However, this process is currently conducted by manual labeling, which has inherent drawbacks. On the one hand, the sheer volume of incidents means only the most severe ones are analyzed, causing a skewed overview of fault patterns. On the other hand, the complexity of the task demands extensive domain knowledge, which leads to errors and inconsistencies. To address these limitations, we propose an automated approach, named FaultProfIT, for Fault pattern Profiling of Incident Tickets. It leverages hierarchy-guided contrastive learning to train a hierarchy-aware incident encoder and predicts fault patterns with enhanced incident representations. We evaluate FaultProfIT using the production incidents from CloudA. The results demonstrate that FaultProfIT outperforms state-of-the-art methods. Our ablation study and analysis also verify the effectiveness of hierarchy-guided contrastive learning. Additionally, we have deployed FaultProfIT at CloudA for six months. To date, FaultProfIT has analyzed 10,000+ incidents from 30+ cloud services, successfully revealing several fault trends that have informed system improvements.Comment: Accepted by Proceedings of the 46th International Conference on Software Engineering: Software Engineering in Practice (ICSE SEIP 2024