Meaningful measures for individuals' realities: evidence from the JUBILEE project

Reality differs according to the individual's perception : this is a statement of the obvious. How to deliver appropriate library and information services to fulfil those individuals' requirements is not obvious. Measures of success are needed to form the basis of service planning.These measures must be meaningful for individuals, both users and managers, if the goal of designing and delivering library and information services to meet individuals' realities is to be realised. Contexts are changing for individuals: the fast developing world of electronic information services (EIS) provides individuals with new opportunities and new threats. It is against this background that the JUBILEE project was launched.This paper will use evidence from JUBILEE to present the issues underlying the development of an evaluation toolkit for managers of EIS, which will take into account differences between individuals, between disciplines, and between institutions

Information encountering re-encountered: A conceptual re-examination of serendipity in the context of information acquisition

Purpose In order to understand the totality, diversity and richness of human information behavior, increasing research attention has been paid to examining serendipity in the context of information acquisition. However, several issues have arisen as this research subfield has tried to find its feet; we have used different, inconsistent terminology to define this phenomenon (e.g. information encountering, accidental information discovery, incidental information acquisition), the scope of the phenomenon has not been clearly defined and its nature was not fully understood or fleshed-out. Design/methodology/approach In this paper, information encountering (IE) was proposed as the preferred term for serendipity in the context of information acquisition. Findings A reconceptualized definition and scope of IE was presented, a temporal model of IE and a refined model of IE that integrates the IE process with contextual factors and extends previous models of IE to include additional information acquisition activities pre- and postencounter. Originality/value By providing a more precise definition, clearer scope and richer theoretical description of the nature of IE, there was hope to make the phenomenon of serendipity in the context of information acquisition more accessible, encouraging future research consistency and thereby promoting deeper, more unified theoretical development

Influences on the Uptake of and Engagement With Health and Well-Being Smartphone Apps: Systematic Review

Background: The public health impact of health and well-being digital interventions is dependent upon sufficient real-world uptake and engagement. Uptake is currently largely dependent on popularity indicators (eg, ranking and user ratings on app stores), which may not correspond with effectiveness, and rapid disengagement is common. Therefore, there is an urgent need to identify factors that influence uptake and engagement with health and well-being apps to inform new approaches that promote the effective use of such tools. Objective: This review aimed to understand what is known about influences on the uptake of and engagement with health and well-being smartphone apps among adults. Methods: We conducted a systematic review of quantitative, qualitative, and mixed methods studies. Studies conducted on adults were included if they focused on health and well-being smartphone apps reporting on uptake and engagement behavior. Studies identified through a systematic search in Medical Literature Analysis and Retrieval System Online, or MEDLARS Online (MEDLINE), EMBASE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), PsychINFO, Scopus, Cochrane library databases, DataBase systems and Logic Programming (DBLP), and Association for Computing Machinery (ACM) Digital library were screened, with a proportion screened independently by 2 authors. Data synthesis and interpretation were undertaken using a deductive iterative process. External validity checking was undertaken by an independent researcher. A narrative synthesis of the findings was structured around the components of the capability, opportunity, motivation, behavior change model and the theoretical domains framework (TDF). Results: Of the 7640 identified studies, 41 were included in the review. Factors related to uptake (U), engagement (E), or both (B) were identified. Under capability, the main factors identified were app literacy skills (B), app awareness (U), available user guidance (B), health information (E), statistical information on progress (E), well-designed reminders (E), features to reduce cognitive load (E), and self-monitoring features (E). Availability at low cost (U), positive tone, and personalization (E) were identified as physical opportunity factors, whereas recommendations for health and well-being apps (U), embedded health professional support (E), and social networking (E) possibilities were social opportunity factors. Finally, the motivation factors included positive feedback (E), available rewards (E), goal setting (E), and the perceived utility of the app (E). Conclusions: Across a wide range of populations and behaviors, 26 factors relating to capability, opportunity, and motivation appear to influence the uptake of and engagement with health and well-being smartphone apps. Our recommendations may help app developers, health app portal developers, and policy makers in the optimization of health and well-being apps

User requirement elicitation for cross-language information retrieval

Who are the users of a cross-language retrieval system? Under what circumstances do they need to perform such multi-language searches? How will the task and the context of use affect successful interaction with the system? Answers to these questions were explored in a user study performed as part of the design stages of Clarity, a EU founded project on cross-language information retrieval. The findings resulted in a rethink of the planned user interface and a consequent expansion of the set of services offered. This paper reports on the methodology and techniques used for the elicitation of user requirements as well as how these were in turn transformed into new design solutions

Usability evaluation of digital libraries: a tutorial

This one-day tutorial is an introduction to usability evaluation for Digital Libraries. In particular, we will introduce Claims Analysis. This approach focuses on the designers’ motivations and reasons for making particular design decisions and examines the effect on the user’s interaction with the system. The general approach, as presented by Carroll and Rosson(1992), has been tailored specifically to the design of digital libraries. Digital libraries are notoriously difficult to design well in terms of their eventual usability. In this tutorial, we will present an overview of usability issues and techniques for digital libraries, and a more detailed account of claims analysis, including two supporting techniques – simple cognitive analysis based on Norman’s ‘action cycle’ and Scenarios and personas. Through a graduated series of worked examples, participants will get hands-on experience of applying this approach to developing more usable digital libraries. This tutorial assumes no prior knowledge of usability evaluation, and is aimed at all those involved in the development and deployment of digital libraries

Information seeking retrieval, reading and storing behaviour of library users

In the interest of digital libraries, it is advisable that designers be aware of the potential behaviour of the users of such a system. There are two distinct parts under investigation, the interaction between traditional libraries involving the seeking and retrieval of relevant material, and the reading and storage behaviours ensuing. Through this analysis, the findings could be incorporated into digital library facilities. There has been copious amounts of research on information seeking leading to the development of behavioural models to describe the process. Often research on the information seeking practices of individuals is based on the task and field of study. The information seeking model, presented by Ellis et al. (1993), characterises the format of this study where it is used to compare various research on the information seeking practices of groups of people (from academics to professionals). It is found that, although researchers do make use of library facilities, they tend to rely heavily on their own collections and primarily use the library as a source for previously identified information, browsing and interloan. It was found that there are significant differences in user behaviour between the groups analysed. When looking at the reading and storage of material it was hard to draw conclusions, due to the lack of substantial research and information on the topic. However, through the use of reading strategies, a general idea on how readers behave can be developed. Designers of digital libraries can benefit from the guidelines presented here to better understand their audience

Monitoring of Spatial Data Infraestructures

SDI monitoring and evaluation is increasingly attracting the attention of both public sector bureaucrats seeking justification for providing public sources to SDI and SDI practitioners requiring a measure of success of their SDI strategy. In recent years, a shift from an intuitive to more rational SDI assessments can be observed. SDI monitoring and evaluation is becoming operational and is already part of some SDI implementations and practices. Based on an analysis of the operational monitoring systems of the Dutch national SDI (GIDEON), the European SDI (INSPIRE) and the Catalan SDI (IDEC). We describe, analyze and compare comprehensively the design and application of operational SDI monitoring systems and identify common issues to be taken into account for monitoring of SDIs. This can support further improvement of evaluation practices and operational setups of SDI monitoring systems

Tanzania Review of Exemptions and Waivers

The work which is presented in this report reflects a need identified by the Ministry of Health to improve the functionality of the exemptions and waivers systems which had been introduced to reduce the financial burden on groups of the population who need access to health care and who either cannot afford to contribute to the costs or who have an illness or disease which threatens the public good and for which no direct charges should be imposed. The exemptions and waivers systems, while potentially very effective in principle, were deemed not to be working well in practice. A significant body of work already exists on the health sector in Tanzania, with plenty of references to the exemptions and waivers systems. The task of the team undertaking this study was not to replicate the work of previous studies but rather to find ways to make some of the recommendations happen. The ‘how to’ element was seen as the most crucial aspect of the work, and the aspect which presented the greatest challenge. The results from all the available documentation were used, and were augmented by field visits to a number of regions and districts in the north and south of the country, where proposals for reinforcement of the waivers and exemptions systems could be tested with practitioners and users of the health sector. The strategy proposed in the document is divided into a long term strategy and an interim strategy. The long terms strategy is to have the whole population of Tanzania covered by one or another insurance scheme, from a selection of current and proposed schemes: the National Health Insurance Fund scheme for civil servants, the Social Security Fund health benefits scheme for formal sector employees, the proposed social insurance scheme for informal sector workers, the CHF or a scheme to cover those who are not eligible or cannot afford to participate in any of the others. The interim strategy identifies ways and means of strengthening the systems to ensure more equitable access to health services for those who are entitled to exemptions and waivers, with recommendations about how those systems can be refined to target those who most need them. Successful examples from the field are used to show the way forward. The interim strategy includes refinement of the exemptions system; expansion and consolidation of the Community Health Fund (CHF); development of TIKA, the urban equivalent of the CHF; the development of an ID card scheme for those who cannot afford to pay or to participate in any of the schemes; and the strengthening of the institutions which provide health care and which plan and monitor the services provided. The ID card scheme, being new to the stable of proposals for strengthening the exemptions and waivers systems, is fully elucidated from the rationale, through the principles behind it, to the identification process for those eligible, the issuing of the card, the roles of each of the institutions at leach level of the administrative structure, the financing of the scheme and the advocacy required to endure that it works the way it is intended by providing for those most in need. Inevitably, the proposals cannot be implemented in a vacuum and where there are risks involved, either general or specific, these have been identified