4 research outputs found
Scheduling Workforce Relief Breaks In Advance Versus In Real-Time
This paper focuses upon employee rest breaks, or reliefs, in workforce scheduling. Historically, the workforce scheduling literature has largely ignored reliefs, as less than 18% of the 64 papers we surveyed scheduled reliefs. The argument has been that one need not schedule reliefs in advance, since they can easily be scheduled in real-time. We find this argument to be flawed. We show that failing to schedule reliefs in advance will have one of two undesirable outcomes. First, there will be a less profitable deployment of labor should all reliefs actually be taken in real-time. Second, if some reliefs are never assigned or if relief-timing restrictions are relaxed so that more reliefs may be assigned in real-time, there will be a disgruntled and less productive workforce and perhaps violations of contractual obligations. Our findings are supported by anecdotal evidence drawn from commercial labor scheduling software
Modeling the labor scheduling problem considering wellbeing for the clinic鈥檚 employees
Resumen
El problema de la programaci贸n de turnos de trabajo, consiste en programar el horario de trabajo o los turnos de los
distintos empleados buscando la minimizaci贸n de los costos asociados al personal, el cual es un problema NP-hard.
En este art铆culo se presenta un modelo de programaci贸n lineal entera mixta aplicado a un caso real, el cual tiene
como objetivo minimizar el costo laboral, cumplir con los requerimientos de demanda y establecer condiciones
laborales adecuadas para los empleados mediante la incorporaci贸n de restricciones que garanticen bienestar, para
as铆 generar una asignaci贸n 贸ptima de los turnos de trabajo de los fisioterapeutas en las 谩reas de cuidados intensivos e
intermedios de una Cl铆nica. Para esto, se definieron diferentes escenarios variando tanto el n煤mero de fisioterapeutas
como la estructura del modelo, resultando as铆 que el n煤mero apropiado de fisioterapeutas a programar en la Cl铆nica
es de 32, ya que satisface todos los requerimientos de demanda, la legislaci贸n laboral, y las necesidades de la
empresa y de los empleados. Abstract
The Labor Scheduling Problem consists of planning the shifts for the employees, and minimizing costs associated to
the workforce, which is a NP-hard problem.This paper presents a mixed integer linear programming modelapplied
to a real case, which minimizes labor costs, satisfies the requirements of demand and establishes adequate working
conditions for employees by incorporating constraints that ensure well-being to generate an optimal assignment
of physiotherapist shifts in the intensive and intermediate care areas in a Clinic.For this, different scenarios were
defined by varying both the number of physiotherapists and the structure of the model, the result that the appropriate
number of physiotherapists in the clinic schedule is 32, since it satisfies the requirements of demand, employment
law and the needs of the company and employees
Programaci贸n de agentes de un call center con prestaci贸n del servicio de asignaci贸n de citas
Se desarrolla una metodolog铆a que permita programar los agentes necesarios para cubrir los requerimientos de la demanda de llamadas que ingresan a un Call Center encargado de la prestaci贸n del servicio de asignaci贸n de citas de una EPS con presencia en Colombia.Maestr铆aMAGISTER EN INGENIER脥A 脡NFASIS INGENIER脥A INDUSTRIA