Artificial Intelligence: Threat or ‘colleague’? Exploring managers’ perceptions of AI in organisations

COVID-19 has brought organizations to reinvent their businesses due to the greater need: employees and customers safety. This paper explores managers’ perceptions of the adoption of AI in the workplace. It considers how they construct new technology adoption and the potential it has to be integrated into work practices. This research in progress paper contributes to the information systems literature by taking a qualitative approach to better understand managers’ perspectives of AI and the contextual factors that influence their decision to adopt. Semi-structured interviews were used to study managers’ perceptions and experiences through which AI might have been considered supportive or a job threat. Overall, pre-liminary findings showed that managers have dealt with technologies that have helped them to perform their managerial duties. However, most of them have displayed doubts related to trust and interpersonal complexity. Interviews unanimously stated that AI cannot (completely) replace managers, but it is of interest how they also highlighted the uncertainty of AI and its future. Future research will further explore the complexities of AI adoption using Cultural-Historical Activity Theory as a framework to understand the transformation of organisational activities through socio-technological practices

Understanding Proximity Mobile Payment Adoption through Technology Acceptance Model and Organisational Semiotics: An Exploratory Study

Mobile technologies, in particular, smartphones are reshaping individual and organisational behaviour at different levels and pace. This research focuses on the multi-cultural use and acceptance of proximity mobile payment (m-payment) which is more prevalent in some countries than other countries. Previous analysis of m-payment adoption extended the Technology Acceptance Model (TAM) to include external factors of use and acceptance identified through Organisational Semiotics (OS). This paper presents the development of constructs and measurements based on the identified requirements for m-payment adoption. It also presents the exploratory study results to validate the salient factors. This study furthers m-payment research by addressing the technical and social aspects via TAM and OS, as well as identifying empirical factors to increase m-payment adoption in multi-cultural context

Does Pre-login Search Matter? Evidence from a Mobile Commerce Platform

An increasing number of consumers enjoy shopping through mobile devices. When consumers use a mobile app, they can choose whether to log in with their accounts. We argue that pre-login search plays a critical role in affecting consumers’ purchase decisions, although it has largely been overlooked in the literature. Using clickstream data, we adopt different econometric models to examine whether and how pre-login search affects the likelihood of purchase. Our results show that pre-login search behaviors are as important as post-login search to consumers’ purchase decisions. We also demonstrate that consumers’ purchase propensity increases at a diminishing rate with an increasing search effort during both pre- and post-login periods. Based on recommender systems (RSs) and paradox of choice theory, our results contribute to the burgeoning literature on consumer behavior in mobile commerce and provide novel insights to the strategic usage of RSs. Finally, we discuss theoretical and managerial implications

Exploring Consumer Mobile Payment Adoption: A Multi-Country Study

The increasing popularity of mobile technologies is reshaping human activities including financial transactions. This research focuses on the use and acceptance of NFC-enabled proximity mobile payment (m-payment). This research builds on previous research highlighting the various factors influencing the use and acceptance of m-payment through the Technology Acceptance Model (TAM) and Diffusion of Innovation of (DoI). The results indicate a statistically significant relationship between compatibility, personal innovativeness, and behavioural intention to use m-payment. The findings of this study confirm the influence of external factors, i.e., compatibility and personal innovativeness, determines the end-users’ perceived usefulness and perceived ease of use of m-payment which subsequently determines their attitude towards using m-payment and the intention to use m-payment

Objašnjenje namjere korištenja mobilne trgovine na temelju modela prihvaćanja tehnologije (TAM) u okviru tržišta u razvoju

Purpose – This paper aims to explain the intention to use mobile phones for shopping based on the technology acceptance model (TAM) and the unified theory of acceptance and use of technology (UTAUT2) model in a developing country context, characterized by the mobile channel’s high growth rates. The research model analyzes perceived usefulness, perceived ease of use, social influence, facilitating conditions, and hedonic motivation on m-commerce usage intention. Design/Methodology/Approach – Data for the research were collected through a survey among mobile commerce users in Ecuador. We tested the model through partial least squares structural equations modeling (PLS-SEM). Findings and implications – The results showed that social influence, facilitating conditions, and hedonic motivation are significant determinants of the intention to use mobile commerce in a developing market context, while perceived usefulness and perceived ease of use are not. This paper’s main contribution consists in showing that, when the TAM model is expanded by including variables of the UTAUT2 model relating more specifically to the mobile technology, the influence of the ease of use and usefulness variables is not significant. Companies could develop mobile interfaces that are pleasant and stimulating, rather than utilitarian, since hedonic motivation is the variable with the greatest influence on m-commerce intention, and the one that emphasizes the social aspect of m-commerce. Limitations – The sample included individuals from a single country who were recruited from a university. Originality – The study focuses on m-commerce usage in a Latin American country, based on a combined TAM-UTAUT2 model that includes variables capturing the technological and social aspects of m-commerce.Svrha – Radom se nastoji objasniti namjera korištenja mobilnih telefona za kupovinu temeljem modela TAM i UTAUT2 u okviru zemlje u razvoju za koju su karakteristične visoke stope rasta mobilnih kanala. Istraživački model analizira percipiranu korisnost, lakoću korištenja, društveni utjecaj, uvjete i hedonističku motivaciju namjere korištenja mobilne trgovine. Metodološki pristup – Podatci su prikupljeni anketiranjem korisnika mobilne trgovine u Ekvadoru. Model je testiran modeliranjem strukturnih jednadžbi metodom parcijalnih najmanjih kvadrata (PLS-SEM). Rezultati i implikacije – Rezultati su pokazali da su društveni utjecaj, uvjeti i hedonistička motivacija značajne odrednice namjere korištenja mobilne trgovine u okviru tržišta u razvoju, a percipirana korisnost i percipirana lakoća korištenja nisu. Glavni doprinos rada jest pokazati da kada se TAM model proširi uključivanjem varijabli modela UTAUT2 koji se preciznije odnose na mobilno okruženje, utjecaj varijabli jednostavnosti uporabe i korisnosti nije značajan. Menadžeri bi mogli razviti mobilna sučelja koja su ugodna i poticajna, a ne utilitaristička, jer je hedonistička motivacija varijabla koja najviše utječe na namjeru m-trgovine i ističe njezin društveni aspekt. Ograničenja – U uzorak su uključeni ispitanici iz samo jedne zemlje s jednog sveučilišta. Doprinos – Autori proučavaju korištenje m-trgovine u latinoameričkoj zemlji na temelju kombiniranog TAM-UTAUT2 modela koji uključuje varijable koje obuhvaćaju tehnološke i društvene aspekte m-trgovine

COVID-19 impact on Facebook-based social commerce in Bangladesh

Popular social media Facebook-oriented social commerce (S-commerce), commonly known as Facebook commerce (F-commerce) has progressed towards a bevy business in Bangladesh. Many young people, especially at the age of 20-28, are now in this industry. The pandemic situation due to coronavirus disease 2019 (COVID-19) forces people to buy more from the online market because of the safety issue. People are getting more interested in the new trend of buying from an online store. The current study aims to explore the impact of COVID-19 on F-commerce, particularly in Bangladesh. It uses the non-probability purposive sampling method and collects 181 usable responses through an online questionnaire. A research model is developed following the social commerce acceptance model (SCAM), and structural equation model partial least square (SEM-PLS) using SmartPLS 3.0 is applied to find out and justify the result. Likert five-point scale for determining the independent variables, including COVID-19 awareness (CA), consumer behavior (CB), and purchase intention (PI), is used. The study result confirms that these three variables have a positive impact on F-commerce. The survey covers other measurable items that indicate some assumptions, which reflect F-commerce consumers’ behavior. The researchers recommend that F-commerce businesspeople must emphasize on mitigating trust issues and provide enhanced home delivery service

Understanding proximity mobile payment adoption through technology acceptance model and organisational semiotics: an exploratory study

Mobile technologies, in particular, smartphones are reshaping individual and organisational behaviour at different levels and pace. This research focuses on the multi-cultural use and acceptance of proximity mobile payment (m-payment) which is more prevalent in some countries than other countries. Previous analysis of m-payment adoption extended the Technology Acceptance Model (TAM) to include external factors of use and acceptance identified through Organisational Semiotics (OS). This paper presents the development of constructs and measurements based on the identified requirements for m-payment adoption. It also presents the exploratory study results to validate the salient factors. This study furthers m-payment research by addressing the technical and social aspects via TAM and OS, as well as identifying empirical factors to increase m-payment adoption in multi-cultural context

Investigating the factors driving adoption of RPA in South African banking: a qualitative analysis

Background: Studies have shown that the traditional banking sector is under threat from digital banks and financial technology (fintech) organisations that can operate with a lower cost base and respond to the market faster. In response to this threat, leading banks have implemented Robotic Process Automation (RPA) to reduce costs and simplify operations. The adoption of RPA has, however, proven to be challenging as in many cases the impact of automation technology implementations is perceived to affect the livelihoods of staff who work in banks. Within the South African banking context, there is a particular sensitivity to factors that impede employment and labour unions are deeply involved in protecting workers. Objective: While there is research on RPA implementations, it is limited in the banking context. Further, there is currently little to no RPA adoption research specifically in the South African banking context. This study seeks to investigate the factors that drive RPA adoption in South African banks. Method: This study has used the Technology-Organisation-Environment (TOE) framework, extended with Institution Theory, as a lens to structure an approach in organising RPA adoption factors in an extensive literature review on the phenomenon. Thematic analysis was used to analyse the interview data that was collected. Themes were aggregated and organised by the TOE perspectives to create structure throughout the study. Results: The findings were that the adoption of RPA in South African banks is driven by the expected benefits of RPA which are achieved when well-suited processes are targeted, an effective operating model for the program including business and IT personnel, with the right skills. A well-designed change program is critical for RPA adoption in banks. South African banks are also working closely with the trade unions and are, on the whole, following best practices when automating parts of their workforce's roles by ensuring that they are given the opportunity to work on more engaging tasks

Extending technology acceptance model for proximity mobile payment via organisational semiotics

The growth of mobile technologies and smartphones is reshaping the individual and organisational behaviour which affect the business environment. One of the key challenges of mobile payment is how to understand and manage user expectations and technology acceptance. Therefore, to better understand mobile payment use and acceptance, we need to analyse the factors and barriers that influence technology use. The investigation uses Technology Acceptance Model in conjunction with Organisational Semiotics, a socio-technical method of design, to overcome possible limitations ad-dressed in research. This approach offers methods that can help to develop a research model for mobile payment use focusing on technical and social aspects

Exploring Consumer Mobile Payment Adoption: A Multi-Country Study

The increasing popularity of mobile technologies is reshaping human activities including financial transactions. This research focuses on the use and acceptance of NFC-enabled proximity mobile payment (m-payment). This research builds on previous research highlighting the various factors influencing the use and acceptance of m-payment through the Technology Acceptance Model (TAM) and Diffusion of Innovation (DoI). The results indicate a statistically significant relationship between compatibility, personal innovativeness, and behavioural intention to use m-payment. The findings of this study confirm the influence of external factors, i.e., compatibility and personal innovativeness, determines the end-users’ perceived usefulness and perceived ease of use of m-payment which subsequently determines their attitude towards using m-payment and the intention to use m-payment