Personal Robot Technologies to Support Older People Living Independently

The world’s population is ageing, and the number of younger people available to care for the older population is decreasing. Digital technologies, particularly robotic technologies, are considered an important part of the solution to this looming problem. This chapter reviews some of the research over the last decade (2013 – 2023) on the development and evaluation of personal robots to assist older people living independently. The research is divided into three areas: that on older people’s needs and desires in relation to personal robots and their attitudes towards robots; their reactions to personal robots after a brief experience with them; and the evaluation of older people’s longer-term use of personal robots. Strengths and weaknesses of the research are discussed, as well as areas of need for further research.Die Weltbevölkerung altert und die Zahl der jüngeren Menschen, die für die Pflege der älteren Bevölkerung zur Verfügung stehen, nimmt ab. Digitale Technologien, insbesondere Robotertechnologien, gelten als wichtiger Teil der Lösung für dieses drohende Problem. Dieses Kapitel gibt einen Überblick über die Forschung der letzten zehn Jahre (2013 - 2023) zur Entwicklung und Bewertung von persönlichen Robotern, die ältere Menschen dabei unterstützen, ein unabhängiges Leben zu führen. Die Forschung ist in drei Bereiche unterteilt: die Bedürfnisse und Wünsche älterer Menschen in Bezug auf persönliche Roboter und ihre Einstellung zu Robotern; ihre Reaktionen auf persönliche Roboter nach kurzer Erfahrung mit ihnen; und die Bewertung der längerfristigen Nutzung persönlicher Roboter durch ältere Menschen. Stärken und Schwächen der Forschung werden diskutiert, ebenso wie Bereiche, in denen weitere Forschung notwendig ist

Pets that Have ‘Something Inside’: The Material Politics of in/Animacy and Queer Kin within the Childhood Menagerie

In this paper, we seek to unsettle and extend understandings of what constitutes the contemporary family in Western minority world society and consider the material politics that follow from such a reconceptualization. We do this by offering a situated exploration into the caring relations and shared biographies that routinely evolve between children, other than human animals and toys within the family home. An emergent field of scholarship (Hohti and Tammi 2019; Taylor 2011; Malone 2015) reveals child–animal relations to be charged with various pedagogical and ideological assumptions, which we argue are partly exported to the relations that form between children and their toys. We undertake a close examination of the relationalities between humans and a range of toys as a means to explore the ways in which care and liveliness materialize in childhood play and what this means for our conceptualizations of ‘the family’. We put to work the idea of queer worlding (Haraway 2008; Osgood and Andersen 2019) and animacy (Chen 2012) alongside Puig de la Bellacasa’s (2017, 2011) feminist ethics of care. We then specifically focus on the materiality of robotic toys to illustrate some crucial connectivities and erasures to examine how the queer human–animal and animate–inanimate boundaries are reworked and negotiated in childhood play. These processes create a shift in understanding what matters in children’s lives and how materiality and affective forces co-constitute the posthuman family. This paper engages critically with the ambivalences and tensions that emerge within the domestic menagerie and extend to a planetary scale in ways that are inherently political

Pets that have ‘something inside’: the material politics of in/animacy and queer kin within the childhood menagerie

In this paper, we seek to unsettle and extend understandings of what constitutes the contemporary family in Western minority world society and consider the material politics that follow from such a reconceptualization. We do this by offering a situated exploration into the caring relations and shared biographies that routinely evolve between children, other than human animals and toys within the family home. An emergent field of scholarship (Hohti and Tammi 2019; Taylor 2011; Malone 2015) reveals child−animal relations to be charged with various pedagogical and ideological assumptions, which we argue are partly exported to the relations that form between children and their toys. We undertake a close examination of the relationalities between humans and a range of toys as a means to explore the ways in which care and liveliness materialize in childhood play and what this means for our conceptualizations of ‘the family’. We put to work the idea of queer worlding (Haraway 2008; Osgood and Andersen 2019) and animacy (Chen 2012) alongside Puig de la Bellacasa’s (2017, 2011) feminist ethics of care. We then specifically focus on the materiality of robotic toys to illustrate some crucial connectivities and erasures to examine how the queer human−animal and animate−inanimate boundaries are reworked and negotiated in childhood play. These processes create a shift in understanding what matters in children’s lives and how materiality and affective forces co-constitute the posthuman family. This paper engages critically with the ambivalences and tensions that emerge within the domestic menagerie and extend to a planetary scale in ways that are inherently political

Pets that Have ‘Something Inside’: The Material Politics of in/Animacy and Queer Kin within the Childhood Menagerie

In this paper, we seek to unsettle and extend understandings of what constitutes the contemporary family in Western minority world society and consider the material politics that follow from such a reconceptualization. We do this by offering a situated exploration into the caring relations and shared biographies that routinely evolve between children, other than human animals and toys within the family home. An emergent field of scholarship (Hohti and Tammi 2019; Taylor 2011; Malone 2015) reveals child–animal relations to be charged with various pedagogical and ideological assumptions, which we argue are partly exported to the relations that form between children and their toys. We undertake a close examination of the relationalities between humans and a range of toys as a means to explore the ways in which care and liveliness materialize in childhood play and what this means for our conceptualizations of ‘the family’. We put to work the idea of queer worlding (Haraway 2008; Osgood and Andersen 2019) and animacy (Chen 2012) alongside Puig de la Bellacasa’s (2017, 2011) feminist ethics of care. We then specifically focus on the materiality of robotic toys to illustrate some crucial connectivities and erasures to examine how the queer human–animal and animate–inanimate boundaries are reworked and negotiated in childhood play. These processes create a shift in understanding what matters in children’s lives and how materiality and affective forces co-constitute the posthuman family. This paper engages critically with the ambivalences and tensions that emerge within the domestic menagerie and extend to a planetary scale in ways that are inherently political

User-Centered Design of Companion Robot Pets Involving Care Home Resident-Robot Interactions and Focus Groups With Residents, Staff, and Family: Qualitative Study

Background: Globally, pressure is increasing on health and social care resources due to the aging population and growing prevalence of dementia. Companion robots, such as Paro, demonstrate strong potential for helping reduce this pressure through reported benefits including reduced agitation, depression, loneliness, care provider burden, and medication use. However, we previously identified that user-centered design of robot pets is both essential and understudied. We observed that commonly used robot pets are poorly matched to end-user requirements, and that end users and developers of robot pets differ significantly in their perception of appropriate design. This may explain some of the contradictory outcome research and variance in results for robot pets, such as Paro. Objective: In response to the literature gap, we aimed to provide user-centered insights into the design of robot pets from key stakeholders to inform future robot development and the choice of robots for real-world implementation and research. We focused on understanding user requirements. Methods: We conducted a qualitative study with 65 participants from 5 care homes (26 care home residents, 29 staff members. and 10 family members). Care home residents formed groups of between 3 and 4 individuals and experienced free interactions with a range of 8 companion robots and toys, including Paro and more affordable alternatives. The robots provided had a range of esthetics, shell types, interactivity levels, and designs for comparison. Care staff and family members observed the interactions. All participants then engaged in focus groups within their stakeholder category to discuss preferences and user requirements in companion robot design. Both free interactions and focus groups were video and audio recorded, transcribed, and subjected to thematic analysis. Results: Care home residents, family members, and staff were open and accepting of the use of companion robot pets, with the majority suggesting that they would keep a device for themselves or the residents. The most preferred device was the Joy for All cat, followed by the Joy for All dog. In discussions, the preferred design features included familiar animal embodiment (domestic pet), soft fur, interactivity, big appealing eyes, simulated breathing, and movements. Unfamiliar devices were more often seen as toy-like and suitable for children, producing some negative responses. Conclusions: This work provides important and user-centered insights into future robot designs for care home residents by means of a comprehensive comparison with key stakeholders. This work strongly supports the use of familiar embodiment in future robot pet designs, with domestic cat and dog morphologies appearing most acceptable. The results have implications for future robot designs and the selection of robot pets for both research and real-world implementations

Designing robots with the context in mind -- One design does not fit all

Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years point toward a growing need for Socially Assistive Robots (SARs) in various contexts and functions, interacting with various users. Since SAR types have functional differences, the user experience must vary by the context of use, functionality, user characteristics, and environmental conditions. Still, SAR manufacturers often design and deploy the same robotic embodiment for diverse contexts. We argue that the visual design of SARs requires a more scientific approach considering their multiple evolving roles in future society. In this work, we define four contextual layers: the domain in which the SAR exists, the physical environment, its intended users, and the robot's role. Via an online questionnaire, we collected potential users' expectations regarding the desired characteristics and visual qualities of four different SARs: a service robot for an assisted living/retirement residence facility, a medical assistant robot for a hospital environment, a COVID-19 officer robot, and a personal assistant robot for domestic use. Results indicated that users' expectations differ regarding the robot's desired characteristics and the anticipated visual qualities for each context and use case.Comment: Accepted to the 15th International Workshop on Human-Friendly Robotic

Companion robots for older people: importance of user-centred design demonstrated through observations and focus groups comparing preferences of older people and roboticists in South West England.

Companion robots for older people: importance of usercentred design demonstrated through observations and focus groups comparing preferences of older people and roboticists in South West England. BMJ Open 2019;9:e032468. doi:10.1136/ bmjopen-2019-032468 ► Prepublication history and additional material for this paper are available online. To view these files, please visit the journal online (http://dx.doi. org/10.1136/bmjopen-2019- 032468). Received 25 June 2019 Revised 05 September 2019 Accepted 09 September 2019 For numbered affiliations see end of article. Correspondence to Hannah Louise Bradwell; hannah.bradwell@plymouth. ac.uk Original research © Author(s) (or their employer(s)) 2019. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ. Abstract Objective Companion robots, such as Paro, may reduce agitation and depression for older people with dementia. However, contradictory research outcomes suggest robot design is not always optimal. While many researchers suggest user-centred design is important, there is little evidence on the difference this might make. Here, we aimed to assess its importance by comparing companion robot design perceptions between older people (end users) and roboticists (developers). Design Older people and roboticists interacted with eight companion robots or alternatives at two separate events in groups of two to four people. Interactions were recorded, participants’ comments and observations were transcribed, and content was analysed. Subsequently, each group participated in focus groups on perceptions of companion robot design. Discussions were recorded and transcribed, and content was analysed. Participants and settings Seventeen older people (5 male, 12 female, ages 60–99) at a supported living retirement complex, and 18 roboticists (10 male, 8 female, ages 24–37) at a research centre away-day. Results We found significant differences in design preferences between older people and roboticists. Older people desired soft, furry, interactive animals that were familiar and realistic, while unfamiliar forms were perceived as infantilising. By contrast, most roboticists eschewed familiar and realistic designs, thinking unfamiliar forms better suited older people. Older people also expressed desire for features not seen as important by developers. A large difference was seen in attitude towards ability to talk: 12/17 (71%) older people but only 2/18 (11%) roboticists requested speech. Older people responded positively towards life-simulation features, eye contact, robot personalisation and obeying commands, features undervalued by roboticists. These differences were reflected in preferred device, with ‘Joy for All’ cat chosen most often by older people, while roboticists most often chose Paro. Conclusion The observed misalignment of opinion between end users and developers on desirable design features of companion robots demonstrates the need for user-centred design during development

Maximizing the Benefits of Participatory Design for Human–Robot Interaction Research With Older Adults

Objective We reviewed human–robot interaction (HRI) participatory design (PD) research with older adults. The goal was to identify methods used, determine their value for design of robots with older adults, and provide guidance for best practices. Background Assistive robots may promote aging-in-place and quality of life for older adults. However, the robots must be designed to meet older adults’ specific needs and preferences. PD and other user-centered methods may be used to engage older adults in the robot development process to accommodate their needs and preferences and to assure usability of emergent assistive robots. Method This targeted review of HRI PD studies with older adults draws on a detailed review of 26 articles. Our assessment focused on the HRI methods and their utility for use with older adults who have a range of needs and capabilities. Results Our review highlighted the importance of using mixed methods and including multiple stakeholders throughout the design process. These approaches can encourage mutual learning (to improve design by developers and to increase acceptance by users). We identified key phases used in HRI PD workshops (e.g., initial interview phase, series of focus groups phase, and presentation phase). These approaches can provide inspiration for future efforts. Conclusion HRI PD strategies can support designers in developing assistive robots that meet older adults’ needs, capabilities, and preferences to promote acceptance. More HRI research is needed to understand potential implications for aging-in-place. PD methods provide a promising approach

Understanding the Interaction between Older Adults and Soft Service Robots: Insights from Robotics and the Technology Acceptance Model

As the world’s population increasingly ages, we need technological solutions such as robotics technology to assist older adults in their daily tasks. In this regard, we examine soft service robots’ potential to help care for the elderly. To do so, we developed and tested the degree to which they would accept a soft service robot that catered to their functional needs in the home environment. We used embodied artificial to develop an in-house teleoperated human-sized soft service robot that performed object-retrieval tasks with a soft gripper. Using an extended technology acceptance model as a theoretical lens, we conducted a study with 79 older adults to examine the degree to which they would accept a soft service robot in the home environment. We found perceived ease of use, perceived usefulness, and subjective norms as significant predictors that positively influenced older adults’ intention to adopt and use soft service robots. However, we also found that perceived anxiety and perceived likability did not significantly predict older adults’ intention to adopt and use soft service robots. We discuss the implications, limitations, and future research directions that arise from these findings