Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

QoE-Based Low-Delay Live Streaming Using Throughput Predictions

Recently, HTTP-based adaptive streaming has become the de facto standard for video streaming over the Internet. It allows clients to dynamically adapt media characteristics to network conditions in order to ensure a high quality of experience, that is, minimize playback interruptions, while maximizing video quality at a reasonable level of quality changes. In the case of live streaming, this task becomes particularly challenging due to the latency constraints. The challenge further increases if a client uses a wireless network, where the throughput is subject to considerable fluctuations. Consequently, live streams often exhibit latencies of up to 30 seconds. In the present work, we introduce an adaptation algorithm for HTTP-based live streaming called LOLYPOP (Low-Latency Prediction-Based Adaptation) that is designed to operate with a transport latency of few seconds. To reach this goal, LOLYPOP leverages TCP throughput predictions on multiple time scales, from 1 to 10 seconds, along with an estimate of the prediction error distribution. In addition to satisfying the latency constraint, the algorithm heuristically maximizes the quality of experience by maximizing the average video quality as a function of the number of skipped segments and quality transitions. In order to select an efficient prediction method, we studied the performance of several time series prediction methods in IEEE 802.11 wireless access networks. We evaluated LOLYPOP under a large set of experimental conditions limiting the transport latency to 3 seconds, against a state-of-the-art adaptation algorithm from the literature, called FESTIVE. We observed that the average video quality is by up to a factor of 3 higher than with FESTIVE. We also observed that LOLYPOP is able to reach a broader region in the quality of experience space, and thus it is better adjustable to the user profile or service provider requirements.Comment: Technical Report TKN-16-001, Telecommunication Networks Group, Technische Universitaet Berlin. This TR updated TR TKN-15-00

A Comparative Case Study of HTTP Adaptive Streaming Algorithms in Mobile Networks

HTTP Adaptive Streaming (HAS) techniques are now the dominant solution for video delivery in mobile networks. Over the past few years, several HAS algorithms have been introduced in order to improve user quality-of-experience (QoE) by bit-rate adaptation. Their difference is mainly the required input information, ranging from network characteristics to application-layer parameters such as the playback buffer. Interestingly, despite the recent outburst in scientific papers on the topic, a comprehensive comparative study of the main algorithm classes is still missing. In this paper we provide such comparison by evaluating the performance of the state-of-the-art HAS algorithms per class, based on data from field measurements. We provide a systematic study of the main QoE factors and the impact of the target buffer level. We conclude that this target buffer level is a critical classifier for the studied HAS algorithms. While buffer-based algorithms show superior QoE in most of the cases, their performance may differ at the low target buffer levels of live streaming services. Overall, we believe that our findings provide valuable insight for the design and choice of HAS algorithms according to networks conditions and service requirements.Comment: 6 page

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