Introduction: Advances in E-business Engineering

(First paragraph) E-business is more than just e-commerce. It is one of the most challenging areas for industry and research communities. E-business has evolved from business-to-business, business-to-customer, customer-to-business, customer-to-customer, and business-to-government systems to the integrated and collaborative business services among various information systems and e-marketplaces. In this evolving process, integrated e-business systems and their related supporting platforms have to be rapidly designed and developed in order to meet different requirements. A variety of e-business engineering paradigms and technologies have been developed to tackle these challenges. There are many research issues needed to be addressed. These issues include heterogeneous services integration, disparate e-business functions collaboration, semantic level e-business messaging, etc. Today, not only large companies, but also medium or small-sized companies are learning that e-business is a required component of doing business. As a result, there is a growing demand for insights into challenges, issues, and solutions related to the design, implementation, and management of e-business systems

Integration of eucs variables into delone and mclean models for e-government evaluation: Conceptual models

This research was based on the modification of the DeLone and McLean information systems models by adding end-user computing satisfaction variables to determine the success factors for e-government systems. This model was adopted due to the aim of this study to investigate the factors responsible for the successful implementation of e-government by bringing it closer to public value. However, while the DeLone and McLean models focus more on the information system approach, the model proposed was on the premise that system quality (SQ), information quality (IQ), content (CO) and format (FO) are determinants of e-government system user satisfaction. Furthermore, the net benefits through a five-dimensional public value determinants were used to evaluate e-government websites from a community perspective. Responses from 150 communities were analyzed by smart PLS 3.0 using structural equation models to examine the relationship between the constructs of the proposed model. This study contributes to the research gap in adopting DeLone and McLean's model in the e-government due to the limitation in its validation for different contexts. The results support the effect of content variables on user satisfaction and simultaneously prove that it is possible to explain net benefits, with an r-squared value of 69.1%, using the variables in the proposed model. The five dimensions of public value adopted all proved to have a positive influence with a confidence level of 95%. The level of construct significance identified is able to help in the formulation of strategies to improve e-government services

A Longitudinal Study of Local E-Government Development: The Policy Maker Perspective

Developments in information and communication technologies have been an enabler of enhanced, citizen focused services by governments around the world. Electronic Government, or E-Government, is widely regarded as a disruptor of traditional e-government service provision through greater citizen access, enhanced democracy, improved information quality, and a range of governmental efficiencies. Local government has been a key e-government focus for many nations due to the wide and varied interactions these governmental agencies have with citizens. A gap in the literature exists that monitors the development of local e-government, especially from the policy maker perspective, of This study presents the findings of a longitudinal study exploring the development of local e-government in New Zealand – from the policy makers’ perspective. All local and regional authorities in New Zealand were surveyed in 2000, 2004, and 2012 with the goal of understanding the key considerations associated with the development of e-government strategies and subsequent implementation of associated infrastructure. While local e-government development has been more incremental than transformational, there has been a trend towards greater consideration of citizen-focused issues including the likes of Consumer Confidence, Trust, Accessibility, The Digital Divide, Indigenous Peoples, Security, and Privacy. This offers a degree of reassurance that local authorities remain, and are indeed increasingly, focused on the provision of enhanced services to the communities they serve

Integrating IS success model with cybersecurity factors for e-government implementation in the Kingdom of Saudi Arabia

The electronic government (E-Gov) Systems are currently getting recognized as an authentic strategically tool in delivering E-services. Considering the development of information system (IS) as well as the expanding of the internet-based applications in KSA, E-Gov has always been a significant aspect in delivering governmental services. This research has adopted the (IS) success model by both DeLone and McLean (D&M), moreover, it adopted technology acceptance model (TAM) with cybersecurity factors, both models were implemented to discover the status of the IS success then investigate cybersecurity aspects that impact the service efficiency and effectiveness in KSA. Consequently, this research aims to create a model to investigate the IS success model along with cybersecurity factors that influence E-Gov services effectiveness and usage. Therefore, a survey has been applied as the major data gathering approach; the survey has been distributed among 211 users of E-Gov services consistently. Moreover, all research findings were attained through a quantitative method using the structural equation modelling (SEM). Findings revealed that the constructs fundamental of the (IS) success model are strongly influencing users' satisfaction (US) of the E-Gov services; correspondingly, the fundamental constructs factors of cybersecurity with TAM appear to have a strong impacts on perceived risk (PR), in addition, both which affect the E-Gov services towards usage and effectiveness

AN EXPLORATION OF CUSTOMER SATISFACTION WITH ELECTRONIC RESEARCH ADMINISTRATION (ERA) SYSTEMS

The area of electronic Research Administration (eRA) has received increased attention by organizations administering sponsored programs and research, and research administrators are interacting with these systems to a greater extent each year. Organizations continue to search for tools that streamline processes, ensure compliance with substantial regulatory requirements, possess comprehensive reporting capabilities for increased transparency, while also decreasing the burden placed on their researchers. New eRA systems continue to come to market, and current eRA systems vendors iterate on features in attempt to meet customer needs. Therefore, it is important to measure the customer satisfaction of eRA systems during both implementation activities as well as continued use of various eRA systems. Using data collected through a survey and conducting Principal Component Analysis (PCA), this study explored the basic factors of customer satisfaction and the barriers or challenges customers experience during implementation and while utilizing their eRA systems on a continued basis. The results showed customers felt neutral to satisfied with their eRA systems during implementation and ongoing use, and customers generally experienced minor problems. The basic dimensions of customer satisfaction provided several implications for eRA system vendors. It is recommended further research be conducted to evaluate additional correlations

Evaluating Profitability Based on Integrated Method: A Case Study of Chinese Listed Airlines and Airports

Due to the fact that the development of Chinese aviation industry has slowed down since the world financial crisis in 2008, how to evaluate the airline profitability improvements has become a key issue. Many mathematical methods can be applied in comprehensive evaluations, but the different focal points of these methods and the choice of methods may lead to different evaluation results, even if they are based on the same data. Both the theory and methods to evaluate the profitability of the airlines need to be developed and improved. Therefore, in order to evaluate airlinemanagement and performance, this paper presents a new approach to evaluate the Chinese aviation industry and applies towards the evaluation of 12 listed airlines and airports in the Chinese Hushen stock market. This approach overcomes the one-sidedness of a single method and obtains more comprehensive, realistic and objective results

Factors influencing the success of an E-participation project in South Africa

Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects

The evolution of e-readiness assessment models: From the digital divide to design-reality gap

Background and Objective:In recent decades, every day we are facing new achievements in the applications of information and communication technology in the field of education and research. These new achievements have changed the expectations of education and research audiences from the level of services provided. Today, students and professors want easy and fast access to new scientific and research resources, interaction with each other in absentia, use of technology for better teaching and understanding, and in general, access to information and communication technology and its use for effect. Most of it is teaching and learning. To meet these expectations, universities and higher education institutions must continuously evaluate and equip themselves to achieve the desired level of access to and use of information and communication technology. The purpose of this research was to study the evolutionary trend of e-readiness assessment models with the approach of e-learning. Methods: For this purpose, the studies were examined by both qualitative and quantitative approaches. In the qualitative approach, by studying the articles in this field, the observed trends in these articles are compared with each other. Findings: In the quantitative approach, the latest articles are investigated based on important parameters such as the scope of application, the type of model used, the methods of data collection and analysis, the type of transaction reviewed in the article, evaluation indicators, sources used to publish the article, geographical concentration, the outputs of the study, the types of data used. Based on the results of the qualitative approach, 4 evolutionary periods, from national and one size fits all model with top-down approach to bottom-up approach with special purpose models, are identified. In addition, results of quantitative approach indicate that infrastructure, people and service are the most important factors in electronic readiness; and national scope has been investigated more than other areas. Most studies have quantitative approach with public service orientation for citizen transactions. Also, assessment, maturity and adoption models have been the most used fundamental models in the studies. Conclusion: Comparison of the three main parameters studied in most studies, namely infrastructure, people and services, shows that the rate of infrastructure review has been decreasing and the rate of reviewing people has been increasing, and services have maintained an almost balanced rate during this period. In terms of the geographical focus of the study, the readiness assessment is in the first place in the country and then the readiness assessment is in the province or state. The basic model used for evaluation also has several approaches, the first category is related to the use of preparation models and the next category is related to maturity models. Studies have generated different outputs and have about 18 types of outputs, among which the evaluation model, evaluation framework, effective parameters, current situation, relationship of indicators, strategies and guidelines have the most frequency. In terms of the type of data collected, quantitative data had the highest multiplicity, followed by historical data and finally qualitative data. In terms of data collection methods, the questionnaire is in the first place and the interview and evaluation of the existing documents are in the next rows. In terms of data analysis, categorization, descriptive analysis and strategic analysis have the highest number   ===================================================================================== COPYRIGHTS  ©2019 The author(s). This is an open access article distributed under the terms of the Creative Commons Attribution (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, as long as the original authors and source are cited. No permission is required from the authors or the publishers.  ====================================================================================

Perceived User Adoption Barriers in e-Government viewed from the practitioner’s lens

Going digital is a common fad shared amongst organisations today, in gaining the efficiencies by replacing tradition brick and mortar services with digital online services. There are a vast amount of different users we must consider when making such decision such as removing brick and mortar services. There are defined forces and adoption barriers faced by users not either willing to change or the inability to transition easily on to digital services. Making a decision to go digital organisations must be better informed about these forces and adoption barriers. The research will aim to provide insights on the key barriers to adoption that are impacting on effective implementation of digital services to support results 9 and 10. The research assesses the perceived barriers to adoption in e-Government from a practitioner’s point of view. Thus, the main question this project seeks to address is “What are the level of awareness and importance placed on barriers to adoption in e-Government services from a practitioner’s point of view?” The research will aim to provide the rich insights from data collected from practitioners to determine the size of the problem within New Zealand