Using contactless mobile payment in the Vietnamese restaurant industry

Purpose: Contactless Mobile Payment (CMP) is a technological innovation that shapes the future of service-related industries. This study develops a critical understanding of CMP in the context of consumer behaviour and explores its use in the Vietnamese restaurant industry. Methods: An online survey was used to collect the data (n=153) from Vietnamese consumers. Data analysis was conducted with the use of SPSS and AMOS software. A Confirmatory Factor Analysis (CFA) in conjunction with Structural Equation Modelling (SEM) were employed to explore consumer perceptions regarding the use of CMP. Results: The findings indicate that consumers find CMP a fast and convenient way to make transactions in Vietnamese restaurants. The findings also indicate the importance of ease of use and security. Implications: The study contributes to the understanding of consumer behaviour in regard to technology in the service industries context focused on the restaurant industry. The managerial implications of this study highlight a number of benefits for both consumers and businesses, such as efficiency, speed, and improved customer service; on the other hand, the potential of fraud poses a serious threat for both sides

To use or not to use, that is the question. Analysis of the determining factors for using NFC Mobile Payment Systems in Public Transportation.

Política de acceso abierto tomada de: https://v2.sherpa.ac.uk/id/publication/16965 (submitted version)There is growing interest in our society in making payments using mobile phones as an alternative to using cash, checks or credit cards. The objective of this study is to analyze the status of Near Field Communication (NFC) mobile payment systems in public transportation, as well as the factors that affect users' intentions to continue using said systems. To meet this objective, a personal survey was conducted on a sample of 180 users with experience using this type of system. A comprehensive review of the scientific literature justifies the development of a behavioral model that explains the continuance intention of NFC mobile payments through a structural equation model. The results show that satisfaction, service quality, effort expectancy, and perceived risk are determining factors of the continuance intention to use this technology. Finally, the managerial conclusions and implications offer the companies that manage these public services new business opportunities based on user behaviors.The authors would like to acknowledge the assistance of the Malaga City Council, Empresa Malagueña de Transportes and Cátedra de Gestión del Transporte (Transport Management Lab) of the University of Malaga, with the data collection

Using Contactless Mobile Payment in the Vietnamese Restaurant Industry

This study develops a critical understanding of Contactless Mobile Payment (CMP) in the context of consumer behaviour and explores its use in the Vietnamese restaurant industry. An online survey was used to collect the data (n=153) from Vietnamese consumers. Data analysis was conducted with the use of SPSS and AMOS software. A Confirmatory Factor Analysis (CFA) in conjunction with Structural Equation Modelling (SEM) were employed to explore consumer perceptions regarding the use of CMP. The findings indicate that consumers find CMP a fast and convenient way to make transactions in Vietnamese restaurants. The findings also indicate the importance of ease of use and security. The study contributes to the understanding of consumer behaviour in regard to technology in the service industries context

Mobile application for long distance vehicles booking of passengers in Kenya

A Thesis submitted in partial fulfillment of the requirements for the Degree of Master of Science in Computer-Based Information Systems at Strathmore UniversityMaking a booking for a journey has been one of the challenges affecting passengers who travel for long distances. Public transport is one field that is facing extreme pressures with customers demanding higher service levels at an affordable prices. Over years, public transport is supposed to facilitate movement of people from one location to next conveniently and in a cheaper way but this is not the case in Kenya where there are a lot of inconveniences affecting passengers using public service vehicles. To ensure a passenger makes a booking in advance, they are required to visit the booking office prior to their travel date and pay for the journey in form of cash causing inconvenience and thus making the passenger to incur an extra cost in order to make a booking in advance. Thus, this study aims at developing a mobile application that would assist passengers in making a booking at their own convenience by indicating their pick-up location so that they do not have to visit the booking office thus saving them time and travelling cost and reduced queues in booking offices and the number of staff employed leading to increased revenues. In addition, the passenger would be in a position to make payment via M-PESA or Credit Card. A simple web page is provided to add some booking details to the database to be used by the mobile application and at the same time to make a booking for few passengers who would visit the office to make a booking and for viewing reports. Data collection was achieved through questionnaires and review of existing data sources. The study was carried out in line with the ethical practices as specified by the University’s rules and regulations