A framework for socio-technical innovation: the case of a human-powered shredder

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Security Patchworking in Lebanon:Infrastructuring Across Failing Infrastructures

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnographically informed fieldwork in Beirut, Lebanon, in July 2022. Through our analysis we develop the notion of security patchworking that makes visible the infrastructuring work necessitated to secure basic needs such as electricity provision, identity authentication and financial resources. Such practices are rooted in differing mechanisms of protection that often result in new forms of insecurity. We discuss theimplications for CSCW and HCI researchers and point to security patchworking as a lens to be used when designing technologies to support infrastructuring, while advocating for collaborative work across CSCW and security research

Infrastructuring for cultural commons

In this doctoral dissertation, I inquire into the ways in which Participatory Design (PD) and digital design endeavors can contribute to wider public access to, and use of, digital cultural heritage. I advocate for an approach according to which digital cultural heritage is arranged and understood as cultural commons, and for more collaborative modes of social care for and governance of the commons. In addition to the empirically grounded findings and proposals contained in six individual research articles, I develop a theoretical framework that combines scholarship on Information Infrastructures, Commons and PD. Against this framework I interrogate how the information infrastructures and conditions that surround digital cultural heritage can be active in constructing and contributing to cultural commons. While doing this, I draw attention to the gap that exists between on the one hand official institutional digital cultural heritage collections, systems and practices, and on the other hand the digital platforms and practices through which everyday people create, curate and share digital cultural works. In order to understand how to critically and productively bridge this gap, I present insights gained from conducting three design research cases that engage both cultural heritage institutions and everyday media users. Building upon this empirical work, and latching on to scholarship on the notion of infrastructuring, I propose four infrastructuring strategies for cultural commons: probing and building upon the installed base, stimulating and simulating design and use through gateways, producing and pooling shared resources, and, lastly, fostering and shaping a commons culture that supports commoning. In exploring these strategies, I map the territory between commons and infrastructuring, and connect these notions to the PD tradition. I do so to sketch the design principles for a design orientation, commons design. I assert that these principles can be useful for advancing PD, and can inform future initiatives, aid in identifying infrastructural challenges, and in finding and confirming an orientation to participatory design activities. Drawing on my practical design work, I discuss requirements for professional designers operating on commons frameworks and with collective action. By doing this, my dissertation not only breaks new theoretical ground through advancing theoretical considerations relevant to contemporary design research, especially the field of PD, but also contributes practical implications useful for professional digital media design practice, especially for designers working in the fields of digital culture and cultural heritage

Security Patchworking in Lebanon: Infrastructuring Across Failing Infrastructures

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnographically informed fieldwork in Beirut, Lebanon, in July 2022. Through our analysis we develop the notion of security patchworking that makes visible the infrastructuring work necessitated to secure basic needs such as electricity provision, identity authentication and financial resources. Such practices are rooted in differing mechanisms of protection that often result in new forms of insecurity. We discuss the implications for CSCW and HCI researchers and point to security patchworking as a lens to be used when designing technologies to support infrastructuring, while advocating for collaborative work across CSCW and security research.Comment: To appear at ACM Conference On Computer-Supported Cooperative Work And Social Computing (CSCW) 202

Designing Solidarity Cryptocurrencies: Dialogic Tension Between Community-Centered and Techno-Centered Design Frames

While cryptocurrencies are related to profit-driven actors, communitarian movements have decades of experience with social-driven currencies, such as community currencies. This research investigates the meshing of these two disparate worlds that results in the design of a solidarity cryptocurrency, a phenomenon that connects the blockchain infrastructure of cryptocurrency to scaling the social perspective of community currencies. However, making the connection between these two technologies brings a new question to IS design: how can different frames from multiple social actors be integrated into designing a solidarity cryptocurrency infrastructure? We drew upon the design ethnography methodology and actively participated in designing a solidarity cryptocurrency to answer that question. Based on concepts from infrastructuring, a multi-relational and socio-technical approach to infrastructure designing, we propose that designing a solidarity cryptocurrency lies on a dialogic tension between techno-centered and community-centered frames, representing the relational process that emerges when connecting two disparate technologie

Configuring Devices for Phenomena in-the-Making

STS scholars are engaging in collaborative research in order to study extended socio-technical phenomena. This article participates in discussions on methodography and inventive methods by reflecting on visualizations used both internally by a team of researchers and together with study participants. We describe how these devices for generating and transforming data were brought to our ethnographic inquiry into the formation of research infrastructures which we found to involve unwieldy and evolving phenomena. The visualizations are partial renderings of the object of inquiry, crafted and informed by 'configuration' as a method of assemblage that supports ethnographic study of contemporary socio-technical phenomena. We scrutinize our interdisciplinary bringing together of visualizing devices - timelines, collages, and sketches - and position them in the STS methods toolbox for inquiry and invention. These devices are key to investigating and engaging with the dynamics of configuring infrastructures intended to support scientific knowledge production. We conclude by observing how our three kinds of visualizing devices provide flexibility, comprehension and in(ter)ventive opportunities for study of and engagement with complex phenomena in-the-making.Peer reviewe

User Participation in Infrastructuring: Exploring the Space for Action

This paper addresses the concept of participation in the context of design and transformation of a health information infrastructure. Recent work on transformation of health information infrastructures shows that bottom-up user-driven processes are preferred, however, the role of the user in infrastructuring remains under-researched. We investigate user representatives\u27 space for participation in design of an infrastructure, based on the Scandinavian tradition of Participatory Design. We take a user perspective to infrastructuring, investigating the work of user representatives (health workers) who engage in technology design, requiring engagement with local practices in shaping data practices. We have conducted a longitudinal case study on the design and development of a data platform for patient handover in a large Norwegian municipality. We contribute with an understanding of participation in the transformation of infrastructures as user representatives engage local organizations as both facilitators for their own design process, i.e. designers preparing and transforming their local services, as well as participants into design of the infrastructure, i.e. designers shaping technology. We contribute to literature on infrastructuring by showing how user representatives explore possbilities for action, shaping the infrastructuring process

"Because Some Sighted People, They Don't Know What the Heck You're Talking About:" A Study of Blind TikTokers' Infrastructuring Work to Build Independence

There has been extensive research on the experiences of individuals with visual impairments on text- and image-based social media platforms, such as Facebook and Twitter. However, little is known about the experiences of visually impaired users on short-video platforms like TikTok. To bridge this gap, we conducted an interview study with 30 BlindTokers (the nickname of blind TikTokers). Our study aimed to explore the various activities of BlindTokers on TikTok, including everyday entertainment, professional development, and community engagement. The widespread usage of TikTok among participants demonstrated that they considered TikTok and its associated experiences as the infrastructure for their activities. Additionally, participants reported experiencing breakdowns in this infrastructure due to accessibility issues. They had to carry out infrastructuring work to resolve the breakdowns. Blind users' various practices on TikTok also foregrounded their perceptions of independence. We then discussed blind users' nuanced understanding of the TikTok-mediated independence; we also critically examined BlindTokers' infrastructuring work for such independence.Comment: Accepted at CSCW'24, 29 pages, 2 figures, and 2 table

"Mothers as Candy Wrappers": Critical Infrastructure Supporting the Transition into Motherhood

Copyright © ACM. The transition into motherhood is a complicated and often unsupported major life disruption. To alleviate mental health issues and to support identity re-negotiation, mothers are increasingly turning to online mothers\u27 groups, particularly private and secret Facebook groups; these can provide a complex system of social, emotional, and practical support for new mothers. In this paper we present findings from an exploratory interview study of how new mothers create, find, use, and participate in ICTs, specifically online mothers\u27 groups, to combat the lack of formal support systems by developing substitute networks. Utilizing a framework of critical infrastructures, we found that these online substitute networks were created by women, for women, in an effort to fill much needed social, political, and medical gaps that fail to see \u27woman and mother\u27 as a whole being, rather than simply as a \u27discarded candy wrapper\u27. Our study contributes to the growing literature on ICT use by mothers for supporting and negotiating new identities, by illustrating how these infrastructures can be re-designed and appropriated in use, for critical utilization