The Role of Text Pre-processing in Sentiment Analysis

It is challenging to understand the latest trends and summarise the state or general opinions about products due to the big diversity and size of social media data, and this creates the need of automated and real time opinion extraction and mining. Mining online opinion is a form of sentiment analysis that is treated as a difficult text classification task. In this paper, we explore the role of text pre-processing in sentiment analysis, and report on experimental results that demonstrate that with appropriate feature selection and representation, sentiment analysis accuracies using support vector machines (SVM) in this area may be significantly improved. The level of accuracy achieved is shown to be comparable to the ones achieved in topic categorisation although sentiment analysis is considered to be a much harder problem in the literature

A study on text-score disagreement in online reviews

In this paper, we focus on online reviews and employ artificial intelligence tools, taken from the cognitive computing field, to help understanding the relationships between the textual part of the review and the assigned numerical score. We move from the intuitions that 1) a set of textual reviews expressing different sentiments may feature the same score (and vice-versa); and 2) detecting and analyzing the mismatches between the review content and the actual score may benefit both service providers and consumers, by highlighting specific factors of satisfaction (and dissatisfaction) in texts. To prove the intuitions, we adopt sentiment analysis techniques and we concentrate on hotel reviews, to find polarity mismatches therein. In particular, we first train a text classifier with a set of annotated hotel reviews, taken from the Booking website. Then, we analyze a large dataset, with around 160k hotel reviews collected from Tripadvisor, with the aim of detecting a polarity mismatch, indicating if the textual content of the review is in line, or not, with the associated score. Using well established artificial intelligence techniques and analyzing in depth the reviews featuring a mismatch between the text polarity and the score, we find that -on a scale of five stars- those reviews ranked with middle scores include a mixture of positive and negative aspects. The approach proposed here, beside acting as a polarity detector, provides an effective selection of reviews -on an initial very large dataset- that may allow both consumers and providers to focus directly on the review subset featuring a text/score disagreement, which conveniently convey to the user a summary of positive and negative features of the review target.Comment: This is the accepted version of the paper. The final version will be published in the Journal of Cognitive Computation, available at Springer via http://dx.doi.org/10.1007/s12559-017-9496-

IGGSA Shared Tasks on German Sentiment Analysis (GESTALT)

We present the German Sentiment Analysis Shared Task (GESTALT) which consists of two main tasks: Source, Subjective Expression and Target Extraction from Political Speeches (STEPS) and Subjective Phrase and Aspect Extraction from Product Reviews (StAR). Both tasks focused on fine-grained sentiment analysis, extracting aspects and targets with their associated subjective expressions in the German language. STEPS focused on political discussions from a corpus of speeches in the Swiss parliament. StAR fostered the analysis of product reviews as they are available from the website Amazon.de. Each shared task led to one participating submission, providing baselines for future editions of this task and highlighting specific challenges. The shared task homepage can be found at https://sites.google.com/site/iggsasharedtask/

Sentiment Analysis: State of the Art

We present the state of art in sentiment analysis which covers the purpose of sentiment analysis, levels of sentiment analysis and processes that could be used to measure polarity and classify labels. Moreover, brief details about some resources of sentiment analysis are included