Green supply chain performance assessment: exploration fuzzy logic to tackle linguistic evaluation information

Green Supply Chain Management (GSCM) has appeared as an environmental innovation integrating environmental concerns into the supply chain management. Due to recent modification in environmental requirements, Govt. rules and regulations that affect manufacturing operations and services; growing attention is being given towards inclusion of environmental management strategies into traditional concept of supply chains. A Green Supply Chain (GSC) aims at confining the wastes within the industrial system so as to conserve energy and prevent the dissipation of harmful materials into the environment. In order to assess GSC performance extent, ‘green attributes’ must be considered along with traditional SC performance indices. The present work aims to discuss a methodology to deal with linguistic evaluation information through fuzzy logic for evaluating green supply chain performance and also attempts in identifying and prioritizing the key factors towards increasing ‘green competitiveness’. Here, the performance criteria/attributes have been evaluated by the expert group through linguistic variables which have further been transformed into Generalized Trapezoidal Fuzzy Numbers (GTFNs). Linguistic assessment of GSCM has been carried out based on different attributes, such as customer value, quality evaluation, performance measurement, appropriate price and environmental effect. Each attribute is followed by several criterions. Because of the vague and inconsistent nature of decision-makers’ linguistic evaluation information associated with GSCM; a fuzzy-based approach is indeed required to convert linguistic data into appropriate fuzzy numbers, for the analysis purpose. Apart from computing overall green performance extent, this research has been extended to identify ill-performing areas of an organizational GSC. Moreover, a case study has been reported in support of application feasibility of the proposed module

A Comparative Study of Chi-Square Goodness-of-Fit Under Fuzzy Environments

Testing goodness-of-fit plays a vital role in data analysis.  This problem seems to be much more complicated in the presence of vague data.  In this paper, the chi-square goodness-of-fit under trapezoidal fuzzy numbers (tfns.) is proposed using alpha cut interval method.  And the ranking grades of tfns. are also used to compute the chi-square test statistic.  The proposed technique is illustrated with two different numerical examples along with different methods of ranking grades for a concrete comparative study. Keywords: Chi-square Test, Fuzzy Sets, Trapezoidal Fuzzy Numbers, Alpha Cut, Ranking Function, Graded Mean Integration Representation

A Fuzzy Based Service Quality and Performance Evaluation Model: A Case Study in Hostel Mess

Customer service satisfaction has become a major concern of modern service industry competition. Accurate evaluation of customer service satisfaction is the basis to improve the service quality. Since there is a causal relationship between customer satisfaction and service quality and services literature and studies have shown that service quality is an antecedent of customer satisfaction, the present work seeks to find out the service dimensions of service quality, which lead to higher levels of customer satisfaction. This paper constructs the service quality evaluation system of a hostel mess of National Institute of Technology, Rourkela, India, based on the customer’s (students of the hostel) point of view, and put forward the questionnaire of service quality in mess services in hostel, and set up the evaluating overall service quality and performance extent. Apart from estimating overall service quality performance extent index, the present study has been extended to identify ill-performing areas which require future improvement. A fuzzy based service quality and performance appraisement module has been reported in this work

A Comparative Study of Latin Square Design Under Fuzzy Environments Using Trapezoidal Fuzzy Numbers

This paper deals with the problem of Latin Square Design (LSD) test using Trapezoidal Fuzzy Numbers (Tfns.).  The proposed test is analysed under various types of trapezoidal fuzzy models such as Alpha Cut Interval, Membership Function, Ranking Function, Total Integral Value and Graded Mean Integration Representation.  Finally a comparative view of the conclusions obtained from various test is given.  Moreover, two numerical examples having different conclusions have been given for a concrete comparative study.   Keywords: LSD, Trapezoidal Fuzzy Numbers, Alpha Cut, Membership Function, Ranking Function, Total Integral Value, Graded Mean Integration Representation.   AMS Mathematics Subject Classification (2010): 62A86, 62F03, 97K8