Telepractice for children with complex disability: Quality service delivery

Telepractice is the delivery of therapy services at a distance by linking clinicians to clients, carers, or others, via technology such as web-based videoconferencing. Funded by auDA Foundation in 2016-17, and in partnership with TherapyConnect, a private allied health practice, we collected information about the telepractice services received by four children with disability and their families living in rural or remote Australia. We found that quality allied health services can be provided via telepractice to children with complex disability and their families. We also identified essential components of successful telepractice models.auDA Foundation Grant, 2016-201

A CRITICAL ANALYSIS ON THE IMPACT OF CENTRALIZED EARLY CHILDHOOD DEVELOPMENT POLICY ON QUALITY SERVICE DELIVERY IN EARLY CHILDHOOD DEVELOPMENT CENTERS IN KENYA

The purpose of this study was a critical analysis on impact of centralized Early Childhood Development (ECD) Policy on quality service delivery in Early Childhood Development centers in Kenya. As much as early childhood education has been devolved, the Centralized Early Childhood Development Policy is still under the mandate of the National government. This has made many to still misunderstand the policy, leading to inequalities in resource distribution, quality teacher recruitment and recruitment and funding of these centers. This study was solely to critically analyze impact of centralized Early Childhood Development (ECD) policy on quality service delivery, impact of teacher training and recruitment, impact of resources allocation and distribution, and impact of government involvement and funding of schools on quality service delivery in Early Childhood Development centers in Kenya. This study employed qualitative research design that was used to conduct a critical analysis. This study constituted recommendations to the national government, county government, and stakeholders in early childhood education on centralized Early Childhood Development policy, leading to equality in distribution of resources, recruitment of quality teachers, and better remuneration of the teachers. This study also recommended on entrepreneurs on establishment of quality Early Childhood Development centers and emphasized on proper understanding of Centralized Early Childhood Development Policy of the early childhood education.  Article visualizations

Application of Library Service Charter in Quality Service Delivery in University Libraries

Purpose was to assess the application of library service charter in quality service delivery in university libraries with reference to the University of Nairobi Library in Kenya, and propose measures to ensure successful implementation and management of the practice. Objectives of the study were to: examine the extent of the library service charter in quality service delivery in the library, establish levels of library staff awareness, perception and responsiveness to information service delivery, assess the actualization of the matrices of the library service charter for quality improvements, establish the challenges experienced by the library in realising the commitments of the service delivery charter, and propose measures to be undertaken to ensure successful actualization of the library service charter. Mixed research methods of qualitative and quantitative design were applied in the research. The library service charter played critical role in delivery of services to the information customers, significantly enhanced information management through professionalism, staff performance, teamwork and timely feedback. The challenges experienced in implementing the service charter included low work motivation, increased workload, complexity in understanding the provisions of the charter, bureaucracy, institutional weakness, targets set inhibits performance and inadequate facilitation. There is need for elaborated information fluency programme to equip the library staff with adequate knowledge and skills on all matrices of the practice. In addition, the library should plan for capacity building, provide enough copies of the service charter to patrons, and monitor and evaluate the service charter for continuous improvement of service delivery

Strategies for Improvement of Records Management in Enhancing Quality of Services in Institutions of Higher Learning: A Focus on Moi University, Kenya

Public as well as private organizations are increasingly realizing that sound records management is linked to service delivery. However, Institutions of higher learning are yet to realize the role of records management to quality service delivery. This may be due to lack of policy frameworks on management, destruction of records and inadequate qualified staff among others. This makes success of such institutions impossible.  This paper aims at rolling out strategies towards improving management of records in institutions of higher learning to enhance quality services. Challenges are identified and ways and strategies for improvement of records management to enhance quality of services suggested for the Institution. The author utilized a comprehensive Service Quality Gap Model and the Records Continuum Model. Applying both qualitative and quantitative approach, data was collected through face to face interviews and questionnaires. The sample size was 78 respondents drawn from Moi University, Kenya. The study established that records management aspect is not well developed thus undermining quality service delivery. The study suggested strategies for the study. Conducting of a records survey to understand the university’s records environment is one of the strategies suggested by the study to aid in the implementation of records management and service delivery in the university. Keywords: Records management, Strategy, service delivery, quality management, higher learning institutions.

Public Records and Management of Information Materials in Nigerian Local Government: A Transformative Route

In every organization set objectives had always remained paramount for its growth and delivery of quality services Local government like every other organization has its objectives to be achieved and these could only be delivered through effective and efficient utilization and management of information and records at its disposal Worrisome is the continued existence of the institution of local government in Nigeria which has in the recent time attracted many criticisms due largely to serial poor performances in achieving quality service delivery to the people within its area of jurisdiction However it is against this established premise that the paper sets to appreciate available information materials and records management for quality service delivery in Nigerian local government system Methodologically the study adopts qualitative method and data were ostensibly generated through secondary sources of data collection and analyzed in content The findings of the study revealed that serial poor performances of local government in developmental state of Nigeria were because of poor culture negligence improper and ineffective documentation of information materials at the disposal of local government However the paper on its part strongly recommends a transformative route such as the utilization of e-governance and frequent auditing in the administration of local governmen

An Examination of Quality Service Perceptions in a Hotel

Perceptions of managers and employees on topics related to quality and quality service in a hotel were studied to define the term “quality” and the activity of quality service delivery, looking at differing definitions of the terms and the activity and the identification of problem issues relating to training, communication, recognition, and department coordination. Recommendations for action included changes in the training program, a reemphasizing of the incentive programs, the development of Quality Improvement Teams, improved communication, and increased service delivery leadership

Developing a national cadre of effective leadership towards sustainable quality service delivery in South Africa

The application of the three (3) dimensional leadership competency model has the likelihood of having a positive impact on a sustainable developmental local governance framework. The purpose of the study was to explore the relevance of the Three (3) dimensional leadership competency model so as to suggest leadership traits that can be used in the enhancement of a developmental local governance framework. The lack of leadership with the requisite competencies and capabilities in the local government system has been the source of corruption and maladministration, and therefore necessitates an intervention in the development of leadership competencies. The research design, approach and method focuses primarily a qualitative approach, namely face-to-face in-depth interviews using a structured interview schedule triangulated through the review of published documents and publications. The findings show that significant progress has been achieved in many areas of the ideal of a developmental local governance framework, yet the lack of a value-based cadre of leaders is reversing the gains that have been achieved in the last 15 years of the ANC rule. Managerial competencies that are key components of leadership limit the acceleration of a developmental governance framework. This study indicates the relevance of the Three (3) dimensional leadership competency model in the enhancement of a developmental local governance framework, and has suggested key elements of leadership traits within the context of what can be used to achieve the objects of a developmental local governance framework

Organizational Retention Strategies and Employee Performance of Zenith Bank in Nigeria

Purpose – The purpose of this paper is to empirically examine employee-retention strategies and performance in the Nigerian banking sector over the period 2000-2005, with focus on Zenith Bank in Nigeria. The sector is unique in terms of its contribution to Nigeria's gross domestic product. Design/methodology/approach – The survey research design involving the use of questionnaire and structured interview to obtain primary and secondary data from relevant books, journals and the internet were adopted. The paper also adopted the ?2-analytical technique to test for significant relationship between variables. Findings – The study revealed that it is more profitable for organizations to put in place appropriate employee-retention strategies such as good organization's image, staff participation in decision making, enhanced and regular salary package, and humane treatment of employees as strategies for organizational performance. Practical implications – Particularly, organizations are likely to experience frequent employee turnover for as long as they fail to put in place appropriate employee-retention strategies, which is capable of preventing enhanced performance. Originality/value – This paper provides insight into what could enhance the performance of organizations in their quest for quality service delivery and profitability. Its findings could also be a source of motivation to organizations in other sectors in the area of employee performance

Service Quality Delivery of Benadir Local Government in Somalia

Purpose: In today’s competitive and rapidly moving world, local governments lose so many citizens because of the poor quality of public services they provide for these products, because of the quality and/or lack of products and the lack of ability to provide quality service. The purpose of this study is to examine the service quality delivery of the Benadir local government in Somalia.    Theoretical framework: This research studied the degree service quality delivery offered of the Benadir local government in Somalia. Service quality has been defined as a difference between customers' service perception and expectations.   Methodology: To achieve the objectives of this study, data was collected through online questionnaire from a sample of 354 major customers of the Benadir local government in Mogadishu-Somalia. These respondents were selected using convenient random sampling method. The data collected from the online questionnaire were analyzed using Descriptive Statistical tools such as compute, percentage, mean, and standard deviation.   Findings: The results of this study indicate that the three out five dimensions of level quality service delivery (reliability, responsiveness, and assurance) have slightly positive satisfied and except two elements empathy and tangibility have negative satisfied with customers' expectations and perception. Furthermore, customers were most a little satisfied with the three dimensions of service quality delivery by the Benadir local administration in Mogadishu-Somalia. On the contrary, customers were negative satisfied with tangibility and empathy dimensions of service quality.   Research limitation/ implication: The researcher forwards some recommendations for the Benadir local government in Somalia. In order to improve the level of citizen satisfaction in terms of quality service delivery offered by the Benadir local government in Somalia, the Benadir local government should come up with policies and programs that prioritize the level of citizen satisfaction and should develop and contribute the level client expectation and perception of dimensions quality service delivery by the Benadir local government in Somalia, the Benadir local government should make the information easily obtainable and can get prompt service delivery by the citizens, therefore, the study recommends that a strategy should be put in place to gain these benefit. The limitations faced by the study included time constraints and limited resources taken to complete the study.   Originality/Value: This investigation differs from previous explores as it examines the influence of level service quality delivery in Benadir local government on outcomes and operations in particular. Furthermore, this study is specifically based on the Benadir Regional Government