The interface between outsourcing and organisation controls in a large multinational technology organisation

This study examined employees’ view of the influence of intra and inter-organisational controls on their work. The findings highlighted the significance of time-based measurements in influencing the quality of solutions, and illustrated individuals’ use of creativity and negotiation and to bypass constraints experienced with internal controls

Australian University Transnational Education Programs: An Empirical Investigation of the Business Models

This in-depth qualitative case study explores the criteria two Australian public universities use in the selection between the Direct (DM) and Outsourced Models (OM) of TNE business delivery, and the role of the theories of the firm viz., transaction cost economics (TCE), property rights theory (PRT) and agency theory (AT) in driving these criteria and the longevity of the models. It identified significant tipping points along the TNE journeys of each university, and four new models of TNE delivery

Distributed development of large-scale distributed systems: the case of the particle physics grid

Developing a Grid within High Energy Physics for the Large Hadron Collider particle accelerator is characterised as a highly collaborative, distributed and dynamic systems development effort. This research examines the way this distributed Grid is developed, deployed and provided as a service to the thousands of physicists analysing data from the Large Hadron Collider. The particle physics community has always been at the forefront of computing with a tradition of working in large distributed collaborations, therefore providing a "distinctive" case of distributed systems development practice. The focus of concern is the collaborative systems development practices employed by particle physicists in their attempt to develop a usable Grid. The research aims to offer lessons and practical recommendations to those involved in globally distributed systems development and to inform the information systems development literature. Global software development presents unaddressed challenges to organisations and it is argued that there is an urgent need for new systems development practices and strategies to be created that can facilitate and embrace the rapid changes of the environment and the complexities involved in such projects. The contribution of the study, therefore, is a framework of guidance towards engendering what the author defines as "Hybrid Experimental Agile Distributed Systems Development Communities" revealing a set of dynamic collaborative practices for those organisational contexts engaged in distributed systems development. The framework will allow them to reflect on their own practice and perhaps foster a similarly dynamic flexible community in order to manage their global software development effort. The research is in the form of an interpretative qualitative exploratory case study, which draws upon Activity Theory, and frames the Grid's distributed development activity as a complex overarching networked activity system influenced by the context, the community's tools, rules, norms, culture, history, past experiences, shared visions and collaborative way of working. Tensions and contradictions throughout the development of this Grid are explored and surfaced, with the research focusing on how these are resolved in order for the activity system to achieve stability. Such stability leads to the construction of new knowledge and learning and the formation of new systems development practices. In studying this, practices are considered as an emergent property linked to improvisation, bricolage and dynamic competences that unfold as large-scale projects evolve

Strategic Human Resource Management and Employment Relations : An International Perspective

he theoretical roots for the study of human resource management (HRM) in organisations have existed in the Western contexts for over a century when seminal ideas of influential management thinkers such as Taylor, Drucker and McGregor were in prevalence. Earlier conceptualisations of work and employment adopted a different (pluralist) emphases and focused on terms such as labour welfare, labour relations, personnel management and industrial relations to name a few. One could argue, this view reflected contemporary developments in the field of HRM, albeit with different ideological and philosophical focus that have been in operation for several centuries. For example, in India, work practices were influenced by the ancient ideas of Chanakya (also referred to as Kautilya), whose pioneering work on Arthashastra was regarded as a treatise in the field of economics, politics, military strategy and governance. This seminal work had also developed ideas of organisation and administration in the fourth century BC. Indeed, one only needs to turn back and look at the practices of one of the world’s oldest multinational corporation–the erstwhile East India Company, which was founded in the early 1600 in India by the British to pursue trade with the East Indies. Even though it ended up trading, in the main, in the Indian subcontinent, its operations spanned across several borders

The (long) road towards smart management and maintenance: Organising the digital transformation of critical infrastructures

The digital transformation of organisations, triggered by various digital technologies such as smart sensors, smart meters and IoT devices, provides large amounts of data that make it possible to make smarter decisions. For (Dutch) infrastructure organisations this provides opportunities to smarten the management and maintenance of their assets. But why are these technologies not used on a large scale yet? Two important hurdles for infrastructure managers here are 1) accessing the right data and the expertise needed to transform data into information and 2) the need to collaborate closely with partners in their respective supply networks. This doctoral thesis investigates these hurdles, thereby adding to the emerging literature regarding the impact of digital transformation on collaborating organisations and providing Dutch infrastructure with practical ways to overcome these hurdles. The three empirical studies in this doctoral thesis each investigate a specific aspect of the impact of digital transformations on collaborating supply network partners. Specifically, the study in Chapter 2 focuses on how the two main data processing activities (i.e. gathering data and transforming data) can be managed in dyadic relationships through contractual and relational governance mechanisms. The study in Chapter 3 focuses on how post formation adjustments to contractual and relational governance mechanisms in dyadic relationships are made to cope with uncertainty caused by the digitalisation of collaborative processes. Finally, the study in Chapter 4 focuses on the governance of supply networks (i.e. networks with three or more partners) and how these can be motivated to start sharing and using data coming from digital technologies

An investigation of decision support knowledge production, transfer and adoption for it outsourcing

Information Technology Outsourcing (ITO) is a widely-adopted strategy for IT governance. ITO decisions are very complicated and challenging for many organisations. During the past three decades of ITO research, numerous decision support artefacts (e.g. frameworks, models, tools) to support organisational ITO decisions have been described in academic publications. However, the scope, rigour, relevance and adoption of this research by industry practitioners had not been assessed. This study investigates the production, transfer and adoption of academic research-generated knowledge for ITO decision support through multiple perspectives of ITO researchers and practitioners (e.g. IT managers, IT consultants) to provide insights into the research problem. A mixed-methods research approach underpinned by the critical realism paradigm is employed in this study. The study comprised three phases. In Phase A, the scope of extant research for supporting ITO decisions is identified through a systematic literature review and critical assessment of the rigour and relevance of this body of research is conducted using a highly regarded research framework. One hundred and thirty three articles on IT outsourcing (including cloud sourcing) were identified as ITO decision support academic literature. These articles suggested a range of Multiple Criteria Decision Making (MCDM), optimisation and simulation methods to support different IT outsourcing decisions. The assessment of these articles raised concerns about the limited use of reference design theories, validation and naturalistic evaluation in ITO decision support academic literature. Recommendations to enhance the rigour and relevance of ITO decision support research are made in this thesis. Phase B involved interviewing and surveying academic researchers who published academic literature on ITO decision support artefacts. This phase reports researchers’ reflections on their ITO research experience and knowledge transfer activities undertaken by them. The findings indicate researchers’ motivations, knowledge transfer mechanisms, and communication/ interaction channels with industry may explain effective knowledge transfer. Impact-minded researchers were significantly more effective than publication-minded researchers in knowledge transfer. In Phase C, interviews and a survey of practitioners engaged in IT outsourcing shed light on use of academic-generated knowledge. Academic research was the least used source of decision-making knowledge among ITO practitioners. Practitioners preferred to seek advice from their peers, IT vendors and consultants to inform their ITO decision making. Two communities of users and non-users of academic research were identified in our sample of ITO practitioners, with non-users forming the majority. Six factors that may influence the use of academic research by practitioners were identified. Non-users of academic research held perceptions that academic research was not timely, required too much time to read, was far from the real world and that it was not a commonly-used knowledge source for practitioners. Also, non-users of academic research read academic research less frequently and did not perceive themselves as an audience for academic research. This study engaged two fields of research: ITO decision support and academic knowledge transfer/utilisation (including research-practice gap). ITO decision support research provide the specific context for a critical assessment of academic knowledge production, transfer and adoption. For ITO DSS, this study identified the scope, rigour and relevance of the field, and improvement opportunities. This study confirms that a research-practice gap exists in the ITO decision support field as previously suggested by some scholars. Also, this study made a significant contribution to the highly complex and contested field of research utilisation and the research-practice gap. The relationship between research and practice in terms of knowledge production, transfer and utilisation is modelled using social system theory. Multiple theories are applied through a retroductive (abductive) analysis to shed light on the root causes of the research-practice gap. This study suggests that the lack of adequate appreciation of research relevance in academic reward schemes and the academic publishing structure are the main root causes of the research-practice gap in the knowledge production side. Moreover, various institutional mechanisms exist in knowledge transfer and adoption domains that influence the knowledge adoption channels of practitioners. As a result, academic research does not become a priority source of ITO decision support knowledge for practitioners. This study suggests that to overcome the barriers to academic research adoption by practitioners, the effective structural coupling mechanism between the system of science (knowledge production domain) and organisation systems (knowledge consumption domain) needs to be identified and activated

An ethnographic study of the enactment of service level agreements in complex IT-intensive business-to-business services.

Service level agreements (SLAs) for complex IT-intensive business-to-business (CITI-B2B) services are high-level representations of services to be enacted, with predominantly quantifiable performance targets. Inevitably, there is a gap between this representation and the nuanced practices of enactment adapting to emergent conditions over time. Overarching terms in the master agreement anticipate this gap; however, the nature of the practices that manage that gap is not well understood. This study aims to develop a deeper understanding of these everyday practices to identify potential areas for improving value realisation in SLA enactment. We conducted a long-term ethnographic study of the enactment of an SLA by a global IT provider and global financial services company, framed by relational theory of contract. Our analysis showed the gap was bridged by a cycle of enactment in which emergent conditions triggered relational interactions among participants, culminating in decisions to adapt the terms of the SLA in pursuit of value realisation. Further, our analysis showed that this cycle is enabled by informal mechanisms of learning, negotiating, and adapting that we conceptualise as relational capability, which is amenable to representation, refinement, innovation, and capability development. Exploiting this capability and as well as the information produced during the cycle of enactment could inform SLA design and enable the transformation of SLAs as evolving learning instruments

Applying Social Capital Theory to the Management of IT Outsourcing

This thesis develops a conceptual framework for relating Social Capital theory to large IT outsourcing projects. It uses this to explore how social factors that arise in outsourcing situations can influence organisations’ competence in IT innovation. It finds that social capital principles provide a valuable alternative perspective to established practices in managing IT outsourcing. Social capital can be applied both in the analysis of IT outsourcing results and in planning outsourcing transitions that lead to improved longer term knowledge creation and innovation capability. Research was carried out in two large and established users of IT outsourcing, a UK government agency and a major bank. Based on this, two detailed case studies were prepared and an interpretive methodology used to understand how the respective outsourcing projects had developed. A conceptual model of the interacting organisational factors that lead to IT competence is derived from existing literature and tested against the case study data. This model sets out the new concept of an ‘outsourcing enclave’ as a unique structure in which knowledge resources of outsourcing client and vendor are combined, supported by social capital that is distinct from that in either feeding organisation. The thesis uses the model to observes how, in the cases studied, effective management of social capital in outsourcing enclaves has created situations conducive to knowledge creation and innovation and the barriers to this that were encountered. This reveals that social capital management in these organisations called for time after outsourcing transition during which social capital can stabilise in the enclave, for learning from the achievement of short term objectives and for application of relational governance alongside the outsourcing contract. The main contributions of the thesis are the conceptual framework of the outsourcing enclave and the use of this to apply social capital theory to specific situations of IT outsourcing. It also demonstrates how theorised dimensions of social capital can be used to interpret outcomes in real outsourcing situations. The cases provide further empirical support for social capital theory and their interpretation a basis for further research in the specific area of outsourcing and IT outsourcing in particular

Mining the future: post-market society and the capital-labour conflict

Graeme Cotter investigated a history of the recurrent conflict between capital and labour. In a study of the mining industry he found that in the 21st-century capitalists are sidestepping this conflict by an increasing focus on technology-labour substitution which is threatening a future society without work for many who want it