Performance Measurement System Design Document

The objective of this document is to propose an overall design for an organizational performance measurement system that will enable each business unit to ‘plug in’ their own performance indicators while providing a coherent framework for the Board and senior management to manage performance for the organization as a whole. The expected users of this report are: - Senior management – for sections 1-3 - Staff with responsibilities for managing performance in each business unit – for the entire report including appendices - Board and volunteers will be presented with a slide deck that will summarize the main point

Analysis of Performance Measurement System Using Competency-based Balances Scorecard (a Study in Banjarmasin State Polytechnics)

The purpose of this study is to analyze performance based on competency using Balance Scorecard which is measured by four perspectives : College Financial perspective, customer perspective (which divided into three parts : students, stakeholders and graduates), college internal perspective, and learning and growth process perspective. It is expected that this research would lead into development process of the college, and find out the weaknesses or strengths of college organization which would give impact to the increase of college's performance. This is a quantitative descriptive research. Total amount of population in this research is 208 people, which consists of students from grade 5 of business administrative. The population is chosen in consideration that they have experienced the longest term of learning process. Samples are taken from 4 classes which includes 106 students. Graduates are chosen from those who have been graduates and have at least 3 years working experience, that make 102 people, meanwhile employers are represented by 33 lecturers in Banjarmasin State Polytechnic, and stakeholders are chosen from both government institution and non government institution that makes 27 institutions. Those institutions are chosen by graduates recommendation. The result of reliability test of college financial perspective, customer perspective, university internal perspective and innovation and learning process perspective shows the value more than 0.6 alpha cronbach and it makes all of variables reliable. The average score of financial perspective is 3.514 and it shows that financial condition of the college is in good state, The average score of customer perspective is 2.947 which gives fair condition, the average score of stakeholders perspective is 3.418 that is in good state, and the average score of graduates is showing good state as shown in 3.119 point. College internal process perspective has the average score of 2.753 point and shows fair condition. Learning and growth perspectives average score is 2.929, shows fair condition. Keywords : Balanced Scorecard, Financial Perspective, Customer Perspective, Internal Process Perspective, Learning and Growth Perspective, College Performanc

DESIGNING PERFORMANCE MEASUREMENT SYSTEM OF PT KIDANG KENCANA SAKTI BY USING BALANCED SCORECARD

PT. Kidang Kencana Sakti is a company engaged in gas turbine maintenance services. This company used to perform a company’s performance measurement on the financial aspect. However, they need better performance measurement. Therefore, it is necessary to create a measurement tool that is in line with the vision and mission of the company. This study aimed to develop a balanced scorecard to measure the company’s performance using the analytical hierarchy process. The final result of this final project is to determine the strategies based on the company’s vision and mission to determine the performance indicators. The weighting of each indicator for the financial perspective is 31%, the customer perspective is 45%, the internal business process perspective is 15%, the learning and growth perspective is 9%. The highest weighting score is the customer perspective

Financial and non-financial performance measurement system on managerial performance through prosedural fairness and trust in superiors in manufacturing companies in Indonesia

The purpose of this study is to investigate the effect of Financial and Non-Financial Performance Measurement System on Managerial Performance through Prosedural fairness and Trust in Superiors in Manufacturing Companies in Indonesia   The data used in this study is primary data with a sample about 153 respondents. The results of this study indicate the financial performance measurement system and non-financial performance measurement system have a positive affect on procedural fairness. However,  financial performance measurement system does not affect on trust in superior. The financial performance measurement system also does not significantly affect on trust in superior. However, non-financial performance measurement system has effect on trust in superior. The financial performance measurement system and non-financial performance measurement system have a positive effect on managerial performance. The limitation of this study has low R2 and doing the survey. The suggestion for future research can more investigate with other variables such as role clarity, role conflict, interpersonal trust and psychological empowerment.  The last suggestion for future research is the qualitative method in their research, such as interview and case study

Developing a Unified Performance Measurement System

In recent years, a host of studies have exposed wide inconsistency in quality of early childhood education programs in the United States. Findings reveal that large populations of young children receive poor or inadequate services. Policymakers have responded by pursuing a variety of strategies to measure and ultimately enhance children\u27s early learning experiences. However, with numerous measurement tools available, the meaningful and consistent measurement of quality has proven challenging. It is unclear how quality measures compare, what they specifically measure, and how they function across three early childhood education systems—child care, Head Start, and state-funded pre-kindergarten. To address these questions researchers at the National Center for Children and Families at Teachers College, Columbia University examined two measures designed for program improvement, monitoring, and research and evaluation: the Early Childhood Environment Rating Scale-Revised (ECERS-R), a tool that describes global classroom quality; and the Program Administration Scale (PAS), which measures the quality of a center\u27s leadership and management practices. This research brief summarizes the results of that study

Towards a crisis performance-measurement system

International audienceDuring a crisis, the main goal for decision-makers consists in restoring a stabilised nominal mode. The stakeholders face considerable pressure and drastic constraints in response time and coordination. This study proposes a method to support these stakeholders in making responsive and accurate decisions while carrying out a performance evaluation of the activities that run during the crisis-response process. This method is composed of four steps: (1) characterisation of the crisis-response system, (2) selection of system components to evaluate in priority, (3) determination of performance dimensions to consider and (4) creation of indicators. Currently, performance evaluation is only used subsequent to a crisis, due to difficulties in gathering and aggregating information into trustable performance indicators. This paper proposes a method to obtain a relevant and dynamic decision-support system. Decision-makers will use it to resolve the crisis based on performance evaluation, in addition to the essential experience they undergo. A case study of crisis management within the French Red Cross non-governmental organisation is developed, through a Web-based prototype, in order to explain how performance indicators can both support crisis-response management and improve the collaboration of stakeholders

Interdependensi Antara Inovasi Jasa, Struktur Otonomi, Sistem Penilaian Kinerja Dan Organizational Outcomes

The purpose of this study is to examines: (1) positive relation between service innovation and structural autonomy, (2) positive relation between structural autonomy and financial performance measurement system, (3) positive relation between structural autonomy and nonfinancial performance measurement system, (4) indirect relation between sevice innovation and performance measurement system via structural autonomy, and (5) indirect relation between service innovation and organizational outcomes via strutural autonomy and performance measurement system. The responses of 100 top level managers and middle level managers, drawn from 14 hospitals of Daerah Istimewa Yogyakarta, to a questionnaire survey were analizysed by using a structural equation model.The findings from this study suggest that there\u27s a positive relation between service innovation and structural autonomy. If the hospital made a decision to running the new program, structural autonomy had to agree with the necessity of the implementation of that program. There\u27s a positive relation between structural autonomy and the both types of performance measurement system.. These measures will be influenced by the degree of autonomy delegated to the lower level of management.There\u27s an indirect relation between structural autonomy and performance measurement system through structural autonomy. Structural autonomy has an important role as mediator between service innovation and performance measurement system.There\u27s and indirect relation between service innovation and organizational outcomes through structural autonomy and performance measurement system.. The new program needs the right structural autonomy and design of performance measurement system, so that maximal outcomes can be achieved

Understanding Process Performance Measurement Systems

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.business process management; process orientation; performance indicators; business performance measurement; Performance Measurement System; Process Performance Measurement System

INTERDEPENDENSI ANTARA INOVASI JASA, STRUKTUR OTONOMI, SISTEM PENILAIAN KINERJA DAN ORGANIZATIONAL OUTCOMES

The purpose of this study is to examines: (1) positive relation between service innovation and structural autonomy, (2) positive relation between structural autonomy and financial performance measurement system, (3) positive relation between structural autonomy and nonfinancial performance measurement system, (4) indirect relation between sevice innovation and performance measurement system via structural autonomy, and (5) indirect relation between service innovation and organizational outcomes via strutural autonomy and performance measurement system. The responses of 100 top level managers and middle level managers, drawn from 14 hospitals of Daerah Istimewa Yogyakarta, to a questionnaire survey were analizysed by using a structural equation model.The findings from this study suggest that there’s a positive relation between service innovation and structural autonomy. If the hospital made a decision to running the new program, structural autonomy had to agree with the necessity of the implementation of that program. There’s a positive relation between structural autonomy and the both types of performance measurement system.. These measures will be influenced by the degree of autonomy delegated to the lower level of management.There’s an indirect relation between structural autonomy and performance measurement system through structural autonomy. Structural autonomy has an important role as mediator between service innovation and performance measurement system.There’s and indirect relation between service innovation and organizational outcomes through structural autonomy and performance measurement system.. The new program needs the right structural autonomy and design of performance measurement system, so that maximal outcomes can be achieved.Keywords: service innovation, structural autonomy, performance measurement system,organizational outcomes