Peer-to-Peer Service Quality and Its Consequences in Virtual Communities

Virtual communities are an increasingly popular way to conduct business over the Internet. However, from the service provider’s point of view they pose special challenges. In particular, unless the provider itself engages in content or service provision, the service relies entirely on its members for provision of services. The members should thus be seen as resources for service provision. This type of networked service production system implies challenges in terms of service quality management and, subsequently, value creation for community members. This paper explores these issues by revisiting service marketing and service operations literature on service quality. Our analysis of the literature indicates that firms facilitating virtual communities need to ensure the quality of their service by not only ensuring technical quality but also by nurturing the social aspects of the community that have an impact on the willingness of community members to provide service to each other

Quality Assessment for E-learning: a Benchmarking Approach (Third edition)

The primary purpose of this manual is to provide a set of benchmarks, quality criteria and notes for guidance against which e-learning programmes and their support systems may be judged. The manual should therefore be seen primarily as a reference tool for the assessment or review of e-learning programmes and the systems which support them. However, the manual should also prove to be useful to staff in institutions concerned with the design, development, teaching, assessment and support of e-learning programmes. It is hoped that course developers, teachers and other stakeholders will see the manual as a useful development and/or improvement tool for incorporation in their own institutional systems of monitoring, evaluation and enhancement

The Impacts of Spatially Variable Demand Patterns on Water Distribution System Design and Operation

Open Access articleResilient water distribution systems (WDSs) need to minimize the level of service failure in terms of magnitude and duration over its design life when subject to exceptional conditions. This requires WDS design to consider scenarios as close as possible to real conditions of the WDS to avoid any unexpected level of service failure in future operation (e.g., insufficient pressure, much higher operational cost, water quality issues, etc.). Thus, this research aims at exploring the impacts of design flow scenarios (i.e., spatial-variant demand patterns) on water distribution system design and operation. WDSs are traditionally designed by using a uniform demand pattern for the whole system. Nevertheless, in reality, the patterns are highly related to the number of consumers, service areas, and the duration of peak flows. Thus, water distribution systems are comprised of distribution blocks (communities) organized in a hierarchical structure. As each community may be significantly different from the others in scale and water use, the WDSs have spatially variable demand patterns. Hence, there might be considerable variability of real flow patterns for different parts of the system. Consequently, the system operation might not reach the expected performance determined during the design stage, since all corresponding facilities are commonly tailor-made to serve the design flow scenario instead of the real situation. To quantify the impacts, WDSs’ performances under both uniform and spatial distributed patterns are compared based on case studies. The corresponding impacts on system performances are then quantified based on three major metrics; i.e., capital cost, energy cost, and water quality. This study exemplifies that designing a WDS using spatial distributed demand patterns might result in decreased life-cycle cost (i.e., lower capital cost and nearly the same pump operating cost) and longer water ages. The outcomes of this study provide valuable information regarding design and operation of water supply infrastructures; e.g., assisting the optimal design

Performance Analysis of Publish/Subscribe Systems

The Desktop Grid offers solutions to overcome several challenges and to answer increasingly needs of scientific computing. Its technology consists mainly in exploiting resources, geographically dispersed, to treat complex applications needing big power of calculation and/or important storage capacity. However, as resources number increases, the need for scalability, self-organisation, dynamic reconfigurations, decentralisation and performance becomes more and more essential. Since such properties are exhibited by P2P systems, the convergence of grid computing and P2P computing seems natural. In this context, this paper evaluates the scalability and performance of P2P tools for discovering and registering services. Three protocols are used for this purpose: Bonjour, Avahi and Free-Pastry. We have studied the behaviour of theses protocols related to two criteria: the elapsed time for registrations services and the needed time to discover new services. Our aim is to analyse these results in order to choose the best protocol we can use in order to create a decentralised middleware for desktop grid

Under Construction (Identities, Communities and Visual Overkill)

Most of modern identities emerge from mediated interactions in public and virtual spaces. There are no acknowledged authorities to watch over organizational identities and grant them legitimacy. These identities are renegotiated in real and virtual communities, often carry a permanent label 'under construction' and can be violently contested in public space. Garrulous behaviour stimulated by interactive media and by the forthcoming Evernet allows for a gradual build-up of individual and social response to the visual overkill in media-regulated societies. Voicing the images over, we mobilize for action, dismantle institutional structures and generally speaking mix gate-keeping with data-dating, thus contributing to the overall change of world's cultural climate - one of bricks, clicks and flicks. Benetton's Toscani campaign and Napster's ordeal are cases in point.corporate identity;cultural climate;flicks;virtual community;visual overkill

Collaborative Development of Open Educational Resources for Open and Distance Learning

Open and distance learning (ODL) is mostly characterised by the up front development of self study educational resources that have to be paid for over time through use with larger student cohorts (typically in the hundreds per annum) than for conventional face to face classes. This different level of up front investment in educational resources, and increasing pressures to utilise more expensive formats such as rich media, means that collaborative development is necessary to firstly make use of diverse professional skills and secondly to defray these costs across institutions. The Open University (OU) has over 40 years of experience of using multi professional course teams to develop courses; of working with a wide range of other institutions to develop educational resources; and of licensing use of its educational resources to other HEIs. Many of these arrangements require formal contracts to work properly and clearly identify IPR and partner responsibilities. With the emergence of open educational resources (OER) through the use of open licences, the OU and other institutions has now been able to experiment with new ways of collaborating on the development of educational resources that are not so dependent on tight legal contracts because each partner is effectively granting rights to the others to use the educational resources they supply through the open licensing (Lane, 2011; Van Dorp and Lane, 2011). This set of case studies examines the many different collaborative models used for developing and using educational resources and explain how open licensing is making it easier to share the effort involved in developing educational resources between institutions as well as how it may enable new institutions to be able to start up open and distance learning programmes more easily and at less initial cost. Thus it looks at three initiatives involving people from the OU (namely TESSA, LECH-e, openED2.0) and contrasts these with the Peer-2-Peer University and the OER University as exemplars of how OER may change some of the fundamental features of open and distance learning in a Web 2.0 world. It concludes that while there may be multiple reasons and models for collaborating on the development of educational resources the very openness provided by the open licensing aligns both with general academic values and practice but also with well established principles of open innovation in businesses

The integration of grid and peer-to-peer to support scientific collaboration

There have been a number of e-Science projects which address the issues of collaboration within and between scientific communities. Most effort to date focussed on the building of the Grid infrastructure to enable the sharing of huge volume of computational and data resources. The ‘portal’ approach has been used by some to bring the power of grid computing to the desk top of individual researchers. However, collaborative activities within a scientific community are not only confined to the sharing of data or computational intensive resources. There are other forms of sharing which can be better supported by other forms of architecture. In order to provide a more holistic support to a scientific community, this paper proposes a hybrid architecture, which integrates Grid and peer-to-peer technologies using Service Oriented Architecture. This platform will then be used for a semantic architecture which captures characteristics of the data, functional and process requirements for a range of collaborative activities. A combustion chemistry research community is being used as a case study