Adoption of Municipal e-Government Services – A Communication Problem?

Although, e-government offers citizens various advantages, the usage rates still lag behind their potentials. Many studies have analysed factors influencing the e-government adoption, however, neglecting the aspect of communication as one crucial antecedent for intention to use. This study tries to close this gap by investigating the role of communication in the acceptance of e-government. We conducted a survey with 103 citizens in a medium-sized municipality. Results reveal that both user and non-users of e-government services would like governments to provide more information especially on the existence of services, the benefits as well as privacy and data security. We found strong support for users having used e-government services once to be very likely to use them again. We encourage governments to adjust their communication strategy to citizens’ needs and provide further information on e-government especially via the governments’ website

Investigating Personal And Community Factors In E-Government: A Citizen’s Perspective

This paper investigates the importance of personal factors and community factors in e-government based on the e-consultation aspect of government-to-citizen (G2C) interaction. The personal factors studied were ease of use, usefulness, reliability and security, and the community factors studied were privacy, transparency, participation and accountability. While previous empirical studies have focused mainly on personal factors of e-government web sites, this study also investigates community factors. The data analysis suggested that both personal and community factors are important factors in e-government web sites usage. Working from a socio-technical system design perspective, this paper proposes an e-government framework that reflects a G2C interaction by introducing community factors as a new e-government web site dimension, in addition to the well known personal factors that influence web site usage in general

Faktor yang Mempengaruhi Warga dan Pemerintah dalam Adopsi E-Government: Sebuah Ulasan Sistematis

AbstrakPenelitian ini berfokus pada faktor yang mempengaruhi adopsi e-Government dilihat dari perspektif warga dan penerintahan. Penelitian ini dilatarbelakangi adanya studi literature yang menjelaskan bahwa e-Government menjadi popular dikarenakan adanya manfaat yang signifikan kepada pemerintah, warga dan masyarakat. Studi literatur yang ada saat ini hanya menjelaskan mengenai faktor yang mempengaruhi adopsi e-Government dari sisi warga, tetapi belum ada yang membahas mengenai faktor yang mempengaruhi adopsi e-Government dari dua perspektif yaitu warga dan pemerintahan. Tujuan dari penelitian ini adalah mengisi celah yang ada di studi literatur yaitu literatur mengenai adopsi e-Government, dengan fokus khusus pada faktor yang mempengaruhi adopsi e-Government dari perspektif warga dan pemerintahan. Dalam mencapai tujuan, digunakan metode studi literatur. Studi literatur yang digunakan dalam jurnal ini berasal dari berbagai jurnal yang membahas mengenai faktor adopsi dari sisi warga maupun pemerintah. Hasil dari jurnal ini berupa ulasan mengenai faktor yang mempengaruhi adopsi e-Government dari persepktif warga dan pemerintahan, perbedaan dari faktor beserta dampaknya.Kata kunci: faktor adopsi, e-government, pemerintahan, warga.AbstractThis study focuses on the factors that influence e-Government adoption seen from the perspective of citizens and governance. This research is based on a study of literature that explains that e-Government is becoming popular due to the significant benefits to government, citizens and society. The current literature study only explains the factors affecting e-Government adoption of citizens, but no one has yet discussed the factors affecting e-Government adoption from two perspectives: citizens and government. The purpose of this study is to fill the gaps in the literature study of literature on e-Government adoption, with a focus on the factors that influence e-Government adoption from the perspective of citizens and governments. In achieving the purpose of the paper, the literature study method is used. The literature study used in this paper comes from. The literature study used in this journal comes from various journals that discuss the adoption factors of the citizens and the government. The results of this journal are a review of factors affecting e-Government adoption of citizen and government perceptions, differences in factors and impacts.Keywords: adoption factor, e-government, citizen, governanc

Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector

Having clear person-centred information guidelines relevant to a person’s unique situation are essential components to continued care following a hospital stay. Rising pressure on health services to discharge patients earlier is placing patients at risk. Patients’ ability to absorb information whilst in hospital can be significantly impaired under pressure and patients often return home with inadequate information to support recovery. To date the problem of patients returning to hospital following discharge has not been looked at from the perspective of person–centred information provision and the extent to which better quality, timing and delivery of information (what and when provided) could reduce the rate of return. This case study uses a series of longitudinal interviews and Roy’s Adaption Model, to examine the question: What are patients’ unique person-centred information needs at three critical time points pre- and post -discharge and how can individually focused information systems better satisfy these needs

Identifying Factors of E-Government Acceptance – A Literature Review

The digital revolution has arrived in the halls of public administrations. E-Government, which has been a buzzword for all kinds of computer usage in the governmental context for several years, has started to become an ordinary way for public administrations to organise their work. Document and workflow management systems as well as process reorganisation in the backend and electronic taxation systems or digital ID cards on the frontend side all belong to the portfolio of concepts summarised by e-Government. However, in spite of the advantages that go along with these developments, adoption of e-Government services is still rather low both on the citizens’ side as well as by the employees of public administrations. We conducted a literature review identifying the factors that influence the acceptance of e-Government services by different stakeholders and provide a framework of future research needs

Analysis of the total cost of ownership for cloud computing technology adoption: a case study of regional municipal government sector

One of the key drivers of cloud computing adoption is usage-based IT service delivery alternative to on premises IT infrastructure. Existing research supports the role of cloud computing for cost savings. We employed a mixed-method two-staged study to investigate the total cost of ownership of cloud computing in the local government sector of Queensland, Australia. The first qualitative study included 21 in-depth interviews of IT managers to understand the cost elements associated with cloud computing. This was followed by a quantitative study that analysed survey data collected from 480 IT staff across 47 local government organizations to investigate the impact of specific cost elements on cloud computing adoption. We found that cloud computing is perceived to save costs and more specifically for IT capital investments. However specific cost elements for training and operational costs may not reduce as expected. Research findings may assist to make investment decisions on cloud computing adoption

The Impact of Job Satisfaction on Job Performance of Tax Officials: An Empirical Study in Vietnam

Purpose: The level of employee satisfaction with the use of e-tax systems is a major factor influencing the success of such systems. While studies typically focus on taxpayers' perspectives, this research investigates the influence of perceived ease of use, IT background, incentives, and social influence on tax officials’ job performance, mediated by tax officials’ job satisfaction.   Theoretical framework: The research is based on the Theory of Planned Behavior (TPB) and Technology Acceptance Model (TAM) to propose the research model which analyze the impact of job satisfaction on job performance.    Design/Methodology/Approach: A quantitative approach was adopted, involving surveys administered to tax officials in Vietnam. The study analyzed 250 valid responses using Cronbach's test, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM).   Findings: The research revealed that all four factors significantly influence job performance through job satisfaction of tax officials in Vietnam. These findings provide valuable insights for tax authorities to improve job performance.   Research, Practical & Social implications: The research results contribute to other countries with similar characteristics in devising strategies to enhance employee performance. However, its limitations include its generalizability to other e-tax systems and countries. Future research with a larger sample size could bolster the applicability of these findings nationally.   Originality/Value: The research suggests tax authorities to support tax officials improve their professional skills; improve the regulations, policies on salary and bonus for tax officials; assist tax officials in using the e-tax system; implement effective communication

Public ICT innovations: a strategic ambiguity perspective

Public Information and Communications Technology (ICT) innovations are seen as having the potential to usher in a new era of technology-enabled models of governance in emerging economies. While it may be desirable for the implementation of such innovations to be underpinned by precise planning, structure and clarity, policy implementers in emerging economies are confronted instead by situations where ambiguous goals and means are standard. This paper considers high levels of ambiguity as a relatively enduring and intrinsic aspect of public ICT innovations in emerging economies. Drawing on an ethnographic study of Bangalore one, an innovative public ICT project implemented in Bangalore, India, the paper examines how strategic ambiguity is deployed by key public actors to chart the course of the implementation process and to steer it towards reasonable outcomes. Theoretically, the paper suggests that although strategic ambiguity is a precarious and unsettling condition in general, it can work effectively in contexts that are reasonably tolerant of ambiguous norms. The findings of the study also present arguments for why evaluation mechanisms need to be fundamentally reframed in order to assess the extent of implementation success of public ICT innovations in emerging economies

Does e-Government Always Fit? Moderating Role of Technology-Job Fit on Employee Acceptance of e-Government Technology.

E-government technologies have widely been praised by academics, policy makers and the public. However, despite that many governments heavily invest in these technologies, they still struggle to implement them into their organisations because of employees not accepting them. In my study, I argue that this is due to the lack of “fit” of these technologies with the structure, processes, and practices of the employees. Against this backdrop, my study draws from organisational job fit, task-technology fit and technology acceptance literatures to examine the “Technology-Job fit” construct and explore its moderating role on how employees of government organisations perceive and adopt e-government technologies. I test my model on a sample of 347 employees of different government organisations in a developing country (Thailand). I find that employees’ judgements and satisfaction regarding a technology are significantly moderated by their perception of fit of the technology with their job. My study presents several contributions to research, policymaking, and practice of e-government and technology acceptance

Research in Information Systems: Intra-Disciplinary and Inter-Disciplinary Approaches

The deep embeddedness of information systems (IS) in many areas of human activity poses a dual challenge to the IS discipline: advancing an expanding disciplinary boundary that includes an increasing set of IS topics; and engaging with other disciplines in order to understand IS-enabled phenomena. An inability to meet these challenges could lead to conceptually stunted development of the IS discipline, missed opportunities to inform other disciplines and a failure to effectively contribute to solving the pressing problems of our time. We undertook this study to investigate both how IS research has addressed these challenges in the past and how it can continue to do so in the future. Drawing on the concept of knowledge-materialization through knowledge-creating practice, and based on approaches for disciplinary and interdisciplinary knowledge creation, we theorize four different types of knowledge contribution that IS researchers can produce, encompassing both an intradisciplinary and an interdisciplinary view. We then analyze a wide-ranging sample of research studies published in 176 papers in the AIS basket of eight journals to investigate the nature of their contribution vis-à-vis these types. We find that the predominant types of knowledge contribution are intradisciplinary, with relatively few interdisciplinary contributions. Based on our analysis, we explain why each type of knowledge contribution is important to the IS discipline and provide guidance for IS scholars in planning their research strategies for these contributions. We comment on the implications of our study for IS scholars and for the vigor and growth of the IS discipline