Data-efficient methods for dialogue systems

Conversational User Interface (CUI) has become ubiquitous in everyday life, in consumer-focused products like Siri and Alexa or more business-oriented customer support automation solutions. Deep learning underlies many recent breakthroughs in dialogue systems but requires very large amounts of training data, often annotated by experts — and this dramatically increases the cost of deploying such systems in production setups and reduces their flexibility as software products. Trained with smaller data, these methods end up severely lacking robustness to various phenomena of spoken language (e.g. disfluencies), out-of-domain input, and often just have too little generalisation power to other tasks and domains. In this thesis, we address the above issues by introducing a series of methods for bootstrapping robust dialogue systems from minimal data. Firstly, we study two orthogonal approaches to dialogue: a linguistically informed model (DyLan) and a machine learning-based one (MemN2N) — from the data efficiency perspective, i.e. their potential to generalise from minimal data and robustness to natural spontaneous input. We outline the steps to obtain data-efficient solutions with either approach and proceed with the neural models for the rest of the thesis. We then introduce the core contributions of this thesis, two data-efficient models for dialogue response generation: the Dialogue Knowledge Transfer Network (DiKTNet) based on transferable latent dialogue representations, and the Generative-Retrieval Transformer (GRTr) combining response generation logic with a retrieval mechanism as the fallback. GRTr ranked first at the Dialog System Technology Challenge 8 Fast Domain Adaptation task. Next, we the problem of training robust neural models from minimal data. As such, we look at robustness to disfluencies and propose a multitask LSTM-based model for domain-general disfluency detection. We then go on to explore robustness to anomalous, or out-of-domain (OOD) input. We address this problem by (1) presenting Turn Dropout, a data-augmentation technique facilitating training for anomalous input only using in-domain data, and (2) introducing VHCN and AE-HCN, autoencoder-augmented models for efficient training with turn dropout based on the Hybrid Code Networks (HCN) model family. With all the above work addressing goal-oriented dialogue, our final contribution in this thesis focuses on social dialogue where the main objective is maintaining natural, coherent, and engaging conversation for as long as possible. We introduce a neural model for response ranking in social conversation used in Alana, the 3rd place winner in the Amazon Alexa Prize 2017 and 2018. For our model, we employ a novel technique of predicting the dialogue length as the main objective for ranking. We show that this approach matches the performance of its counterpart based on the conventional, human rating-based objective — and surpasses it given more raw dialogue transcripts, thus reducing the dependence on costly and cumbersome dialogue annotations.EPSRC project BABBLE (grant EP/M01553X/1)

Natural Language Processing: Emerging Neural Approaches and Applications

This Special Issue highlights the most recent research being carried out in the NLP field to discuss relative open issues, with a particular focus on both emerging approaches for language learning, understanding, production, and grounding interactively or autonomously from data in cognitive and neural systems, as well as on their potential or real applications in different domains

Machine Learning for Human Activity Detection in Smart Homes

Recognizing human activities in domestic environments from audio and active power consumption sensors is a challenging task since on the one hand, environmental sound signals are multi-source, heterogeneous, and varying in time and on the other hand, the active power consumption varies significantly for similar type electrical appliances. Many systems have been proposed to process environmental sound signals for event detection in ambient assisted living applications. Typically, these systems use feature extraction, selection, and classification. However, despite major advances, several important questions remain unanswered, especially in real-world settings. A part of this thesis contributes to the body of knowledge in the field by addressing the following problems for ambient sounds recorded in various real-world kitchen environments: 1) which features, and which classifiers are most suitable in the presence of background noise? 2) what is the effect of signal duration on recognition accuracy? 3) how do the SNR and the distance between the microphone and the audio source affect the recognition accuracy in an environment in which the system was not trained? We show that for systems that use traditional classifiers, it is beneficial to combine gammatone frequency cepstral coefficients and discrete wavelet transform coefficients and to use a gradient boosting classifier. For systems based on deep learning, we consider 1D and 2D CNN using mel-spectrogram energies and mel-spectrograms images, as inputs, respectively and show that the 2D CNN outperforms the 1D CNN. We obtained competitive classification results for two such systems and validated the performance of our algorithms on public datasets (Google Brain/TensorFlow Speech Recognition Challenge and the 2017 Detection and Classification of Acoustic Scenes and Events Challenge). Regarding the problem of the energy-based human activity recognition in a household environment, machine learning techniques to infer the state of household appliances from their energy consumption data are applied and rule-based scenarios that exploit these states to detect human activity are used. Since most activities within a house are related with the operation of an electrical appliance, this unimodal approach has a significant advantage using inexpensive smart plugs and smart meters for each appliance. This part of the thesis proposes the use of unobtrusive and easy-install tools (smart plugs) for data collection and a decision engine that combines energy signal classification using dominant classifiers (compared in advanced with grid search) and a probabilistic measure for appliance usage. It helps preserving the privacy of the resident, since all the activities are stored in a local database. DNNs received great research interest in the field of computer vision. In this thesis we adapted different architectures for the problem of human activity recognition. We analyze the quality of the extracted features, and more specifically how model architectures and parameters affect the ability of the automatically extracted features from DNNs to separate activity classes in the final feature space. Additionally, the architectures that we applied for our main problem were also applied to text classification in which we consider the input text as an image and apply 2D CNNs to learn the local and global semantics of the sentences from the variations of the visual patterns of words. This work helps as a first step of creating a dialogue agent that would not require any natural language preprocessing. Finally, since in many domestic environments human speech is present with other environmental sounds, we developed a Convolutional Recurrent Neural Network, to separate the sound sources and applied novel post-processing filters, in order to have an end-to-end noise robust system. Our algorithm ranked first in the Apollo-11 Fearless Steps Challenge.Horizon 2020 research and innovation program under the Marie Sklodowska-Curie grant agreement No. 676157, project ACROSSIN

On Improving Generalization of CNN-Based Image Classification with Delineation Maps Using the CORF Push-Pull Inhibition Operator

Deployed image classification pipelines are typically dependent on the images captured in real-world environments. This means that images might be affected by different sources of perturbations (e.g. sensor noise in low-light environments). The main challenge arises by the fact that image quality directly impacts the reliability and consistency of classification tasks. This challenge has, hence, attracted wide interest within the computer vision communities. We propose a transformation step that attempts to enhance the generalization ability of CNN models in the presence of unseen noise in the test set. Concretely, the delineation maps of given images are determined using the CORF push-pull inhibition operator. Such an operation transforms an input image into a space that is more robust to noise before being processed by a CNN. We evaluated our approach on the Fashion MNIST data set with an AlexNet model. It turned out that the proposed CORF-augmented pipeline achieved comparable results on noise-free images to those of a conventional AlexNet classification model without CORF delineation maps, but it consistently achieved significantly superior performance on test images perturbed with different levels of Gaussian and uniform noise

Emotion-aware voice interfaces based on speech signal processing

Voice interfaces (VIs) will become increasingly widespread in current daily lives as AI techniques progress. VIs can be incorporated into smart devices like smartphones, as well as integrated into autos, home automation systems, computer operating systems, and home appliances, among other things. Current speech interfaces, however, are unaware of users’ emotional states and hence cannot support real communication. To overcome these limitations, it is necessary to implement emotional awareness in future VIs. This thesis focuses on how speech signal processing (SSP) and speech emotion recognition (SER) can enable VIs to gain emotional awareness. Following an explanation of what emotion is and how neural networks are implemented, this thesis presents the results of several user studies and surveys. Emotions are complicated, and they are typically characterized using category and dimensional models. They can be expressed verbally or nonverbally. Although existing voice interfaces are unaware of users’ emotional states and cannot support natural conversations, it is possible to perceive users’ emotions by speech based on SSP in future VIs. One section of this thesis, based on SSP, investigates mental restorative effects on humans and their measures from speech signals. SSP is less intrusive and more accessible than traditional measures such as attention scales or response tests, and it can provide a reliable assessment for attention and mental restoration. SSP can be implemented into future VIs and utilized in future HCI user research. The thesis then moves on to present a novel attention neural network based on sparse correlation features. The detection accuracy of emotions in the continuous speech was demonstrated in a user study utilizing recordings from a real classroom. In this section, a promising result will be shown. In SER research, it is unknown if existing emotion detection methods detect acted emotions or the genuine emotion of the speaker. Another section of this thesis is concerned with humans’ ability to act on their emotions. In a user study, participants were instructed to imitate five fundamental emotions. The results revealed that they struggled with this task; nevertheless, certain emotions were easier to replicate than others. A further study concern is how VIs should respond to users’ emotions if SER techniques are implemented in VIs and can recognize users’ emotions. The thesis includes research on ways for dealing with the emotions of users. In a user study, users were instructed to make sad, angry, and terrified VI avatars happy and were asked if they would like to be treated the same way if the situation were reversed. According to the results, the majority of participants tended to respond to these unpleasant emotions with neutral emotion, but there is a difference among genders in emotion selection. For a human-centered design approach, it is important to understand what the users’ preferences for future VIs are. In three distinct cultures, a questionnaire-based survey on users’ attitudes and preferences for emotion-aware VIs was conducted. It was discovered that there are almost no gender differences. Cluster analysis found that there are three fundamental user types that exist in all cultures: Enthusiasts, Pragmatists, and Sceptics. As a result, future VI development should consider diverse sorts of consumers. In conclusion, future VIs systems should be designed for various sorts of users as well as be able to detect the users’ disguised or actual emotions using SER and SSP technologies. Furthermore, many other applications, such as restorative effects assessments, can be included in the VIs system

IberSPEECH 2020: XI Jornadas en Tecnología del Habla and VII Iberian SLTech

IberSPEECH2020 is a two-day event, bringing together the best researchers and practitioners in speech and language technologies in Iberian languages to promote interaction and discussion. The organizing committee has planned a wide variety of scientific and social activities, including technical paper presentations, keynote lectures, presentation of projects, laboratories activities, recent PhD thesis, discussion panels, a round table, and awards to the best thesis and papers. The program of IberSPEECH2020 includes a total of 32 contributions that will be presented distributed among 5 oral sessions, a PhD session, and a projects session. To ensure the quality of all the contributions, each submitted paper was reviewed by three members of the scientific review committee. All the papers in the conference will be accessible through the International Speech Communication Association (ISCA) Online Archive. Paper selection was based on the scores and comments provided by the scientific review committee, which includes 73 researchers from different institutions (mainly from Spain and Portugal, but also from France, Germany, Brazil, Iran, Greece, Hungary, Czech Republic, Ucrania, Slovenia). Furthermore, it is confirmed to publish an extension of selected papers as a special issue of the Journal of Applied Sciences, “IberSPEECH 2020: Speech and Language Technologies for Iberian Languages”, published by MDPI with fully open access. In addition to regular paper sessions, the IberSPEECH2020 scientific program features the following activities: the ALBAYZIN evaluation challenge session.Red Española de Tecnologías del Habla. Universidad de Valladoli

Grounded Semantic Reasoning for Robotic Interaction with Real-World Objects

Robots are increasingly transitioning from specialized, single-task machines to general-purpose systems that operate in unstructured environments, such as homes, offices, and warehouses. In these real-world domains, robots need to manipulate novel objects while adapting to changes in environments and goals. Semantic knowledge, which concisely describes target domains with symbols, can potentially reveal the meaningful patterns shared between problems and environments. However, existing robots are yet to effectively reason about semantic data encoding complex relational knowledge or jointly reason about symbolic semantic data and multimodal data pertinent to robotic manipulation (e.g., object point clouds, 6-DoF poses, and attributes detected with multimodal sensing). This dissertation develops semantic reasoning frameworks capable of modeling complex semantic knowledge grounded in robot perception and action. We show that grounded semantic reasoning enables robots to more effectively perceive, model, and interact with objects in real-world environments. Specifically, this dissertation makes the following contributions: (1) a survey providing a unified view for the diversity of works in the field by formulating semantic reasoning as the integration of knowledge sources, computational frameworks, and world representations; (2) a method for predicting missing relations in large-scale knowledge graphs by leveraging type hierarchies of entities, effectively avoiding ambiguity while maintaining generalization of multi-hop reasoning patterns; (3) a method for predicting unknown properties of objects in various environmental contexts, outperforming prior knowledge graph and statistical relational learning methods due to the use of n-ary relations for modeling object properties; (4) a method for purposeful robotic grasping that accounts for a broad range of contexts (including object visual affordance, material, state, and task constraint), outperforming existing approaches in novel contexts and for unknown objects; (5) a systematic investigation into the generalization of task-oriented grasping that includes a benchmark dataset of 250k grasps, and a novel graph neural network that incorporates semantic relations into end-to-end learning of 6-DoF grasps; (6) a method for rearranging novel objects into semantically meaningful spatial structures based on high-level language instructions, more effectively capturing multi-object spatial constraints than existing pairwise spatial representations; (7) a novel planning-inspired approach that iteratively optimizes placements of partially observed objects subject to both physical constraints and semantic constraints inferred from language instructions.Ph.D

Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020

On behalf of the Program Committee, a very warm welcome to the Seventh Italian Conference on Computational Linguistics (CLiC-it 2020). This edition of the conference is held in Bologna and organised by the University of Bologna. The CLiC-it conference series is an initiative of the Italian Association for Computational Linguistics (AILC) which, after six years of activity, has clearly established itself as the premier national forum for research and development in the fields of Computational Linguistics and Natural Language Processing, where leading researchers and practitioners from academia and industry meet to share their research results, experiences, and challenges