Value Creation in a QoE Environment

User behavior of multimedia services currently undergoes strong changes. This is reflected in several recent trends, e.g. the increase of rich media content consumption, preferences for more individual and personalized services and the higher sensitivity of end users for quality issues. These changes will eventually lead to strong changes in network traffic characteristics: rising congestion in peak times and less availability of bandwidth for the individual user. As a result, the quality as perceived by the end-user will decrease if network operators and service providers do not anticipate the required changes for the network. Measurable network requirements such as available video and speech quality, security and reliability are addressed by technologies that are commonly summed up in the Quality of Service (QoS) concept. However, the end-users' perception of quality is only reflected in the wider concept of Quality of Experience (QoE). This takes the measurable network requirements into account as well as customer needs, wants and preferences. For the implementation of QoE technologies several network components need to be added or changed resulting in high capital expenditures. Yet, it is not clear if these costs can be compensated with efficiency increases. Thus, new revenue streams for the network operator are necessary to incentivize investments in QoE technologies. In this paper we address four new value creation models that can serve as basis for more elaborated business models for network operators and other actors. We show how interest in QoE of the user, the content provider, the service provider and the advertiser induces new revenue streams. These models are embedded in five possible future QoE scenarios that reveal regulation, end user quality sensibility and end-to-end support as major issues for the future. --Business Models,Quality of Experience (QoE),Quality of Service (QoS),Value Creation

Passive characterization of sopcast usage in residential ISPs

Abstract—In this paper we present an extensive analysis of traffic generated by SopCast users and collected from operative networks of three national ISPs in Europe. After more than a year of continuous monitoring, we present results about the popularity of SopCast which is the largely preferred application in the studied networks. We focus on analysis of (i) application and bandwidth usage at different time scales, (ii) peer lifetime, arrival and departure processes, (iii) peer localization in the world. Results provide useful insights into users ’ behavior, including their attitude towards P2P-TV application usage and the conse-quent generated load on the network, that is quite variable based on the access technology and geographical location. Our findings are interesting to Researchers interested in the investigation of users ’ attitude towards P2P-TV services, to foresee new trends in the future usage of the Internet, and to augment the design of their application. I

Transparency about net neutrality: A translation of the new European rules into a multi-stakeholder model

The new European framework directive contains a number of policy objectives in the area of net neutrality. In support of these objectives, the universal service directive includes a transparency obligation for ISPs. This paper proposes a multi-stakeholder model for the implementation of this transparency obligation. The model is a multi-stakeholder model in the sense that it treats the content and form of the transparent information in close connection with the parties involved in the provision of the information and the processes in which they take part. Another crucial property of the model is that it distinguishes between technical and user-friendly information. This distinction makes it possible to limit the obligation to ISPs to the information for which they are in the best position to provide: the technical information on the traffic management measures that they apply, e.g., which traffic streams are subject to special treatment? Which measures are applied and when? The public availability of this technical information creates the opportunity for the other parties in the model to step in and contribute to the formulation of the user-friendly information for end users: which applications and services receive special treatment? When is their effect noticeable? It is expected that the involvement of other parties will lead to multiple, complementary routes for the formulation of the user-friendly information. Thus, the user-friendly information emerges in ways driven by market players and stakeholders that would be difficult to design and lay down in advance in the transparency obligation. --net neutrality,transparency,traffic management