EVALUATION OF INFORMATION SYSTEMS IN PUBLIC LIBRARIES USING THE DELONE & MCLEAN MODEL

While many researchers have investigated the adoption and use of information systems in academic libraries, one section has not been thoroughly researched, particularly in public libraries that have adopted the use of information systems. Now public libraries have started to use or subscribe to any existing information system in line with the needs of the local community. The purpose of this paper is to identify and obtain information regarding the suitability or achievement of information system services used in public libraries using the Delone and Mclean information system success model. The method of data collection is to use an online survey questionnaire to obtain primary sources from the general public around. The findings of the investigation showed that the system quality, information quality, service quality, usage, user satisfaction and net benefits showed significantly good and satisfactory results and this further indicated that the information system service in public libraries was achieved. The results can help librarians to improve the information systems used so that their information system services can be improved to the maximum stage

Measuring Intention To Use And Satisfaction With Electronic District System: Validation Of A Combined Model Of IS Success

The purpose of this paper is to examine the intentions to use and satisfaction with electronic District system from the perspective of largely computer and Internet literate citizens from the state of Bihar in India. Measuring success of the system becomes significant also because this system was at the pilot-testing phase at the time of gathering data for it. The study used a combined IS success model to measure the success of this system. The proposed model contains constructs including information quality, system quality, perceived usefulness, intention to use, and user satisfaction. The empirical outcomes positive and significant relationships between all seven hypotheses formulated between five constructs. The empirical findings and discussion presented in this research might help the state government of Bihar to fully utilise the potential of the e-District system as an efficient tool to curb corruption and help government toward minimising it

A Systems Model of IS Success Using Agent-Based Simulation

Measuring the value realized from information systems (IS) and understanding the factors which influence success are critical to organizations. DeLone and McLean’s IS success model is one of the most well-known theories in IS literature; however, the model has been primarily examined from a variance perspective and this offers an opportunity to explore ways to improve its explanatory capability. This study presents an agent-based simulation model of the IS success model based on complex adaptive systems theory. Principles from the unified theory of acceptance and use of technology, social learning theory, and expectation disconfirmation theory are incorporated in the model to capture individual behavior and interactions, feedback loops and emergent effects. The model is under development in the context of a hospital surge management system with the goal of extending the IS success model and to improve understanding of IS success in a complex digital ecosystem. The next steps are to calibrate the model and to conduct multiple case studies

THE EVALUATION OF THE COLLEGE LIBRARY INFORMATION SYSTEMS USAGE IN MALAYSIA

Libraries now need to be cooperated along with the use of information systems. This information system has been widely applied and has succeeded in helping library services as well as facilitating library management while at the same time attracting more people to use the library which will bring various benefits to them. The DeLone and McLean model is a model that has 6 evaluation variables, namely: system quality, information quality, service quality, system use, user satisfaction and net benefits. The use of this model can help determine the success and success of the information system contained in the Universiti Malaysia Pahang library. With the use of this model, it is hoped that it will be known where the stage of this library information system is. The results of the study show that the quality and success of information systems plays an important role in ensuring that user satisfaction is achieved. Basically, users feel happy and satisfied with the information system provided. And it is hoped that this study can be a guide to making good decisions for the library and be a guide for future research

An extended information system success model for mobile learning usage in Saudi Arabia universities

The emergence of 4G networks allows m-learning to be attractive for educational systems. Mobile devices have the potential to enhance accessibility and efficiency distribution of educational materials and information. Developing countries, especially in the Middle East, lag behind as they face difficulties in the adoption and use of m-learning. Previous researches stated that the studies in the success of m-learning are still insufficient in developing countries, particularly in Saudi Arabia where the number of students involved in m-learning also constitutes low percentages. Nine factors that influence the success of m-learning are incorporated and evaluated into a research model. A quantitative approach was used, where questionnaires were sent to three universities in KSA. The contributing factors and the relationships between them were evaluated using a Structural Equation Modelling technique. The research revealed that information quality, user satisfaction (US), trust in technology, attitude, organisation support, trust in organisation, and the net benefits of m-learning positively influence m-learning usage. In addition, the results confirmed that user satisfaction is positively affected by system quality (SEQ), service quality (SQ), and net benefits (NB) of using (U) the system. The results also showed that there is a significant relationship between NB and US for m-learning technology. This study extends the previous research by providing a conceptual model for the successful execution of m-learning services in universities. This mediating effect of US explains the impact of independent variables (IQ, SEQ, SQ) on U. It also examined the mediating effect of U in explaining the influence of US on the NB using m-learning services. The findings of this study are valuable as input for the Ministry of Higher Education and practitioners concerned with successful m-learning services. This study constructed a new model to enhance the mobile learning usage among students in universities

Measuring IS success of e-government: A case study of the disability sector in Australia

Despite unprecedented investments in e-government annually, the degree to which these initiatives are successful in delivering government outcomes varies widely. It is posited that traditional means of evaluating these systems overlook important measures needed to support the ultimate success of e government. To address this gap, this study will: (1) identify the critical features of e-government that influence success; (2) investigate how public value is created through the use of e-government; and (3) propose and test a public value based success model to explain the creation of value within the disability sector. This study extends the DeLone and McLean IS Success Model (2003) using a theoretically based framework grounded from Public Value Theory to provide a perspective for evaluating e government success. The contribution of the model is to assist governments in making complex information system portfolio investment decisions

Evaluating User Satisfaction and Organisational Benefits of Electronic Medication Management System in an Australian Hospital

In this conceptual paper, we speculate on the possibility that a PhD by Artefact and Exegesis (A&E) may be legitimate in the Information Systems (IS) discipline. Research, as creative process and product with the intention of yielding new knowledge, takes many forms across the spectrum of academic disciplines. Other disciplines, particularly in the humanities’ fields of arts and design, have artefacts as a discrete part of their PhD product accompanied by an exegesis of one form or another. It may be that some research in the IS discipline lends itself to the A&E approach. This paper considers A&E PhDs in Humanities and how practice-based research is presented. We explore how A&E might apply to IS research, through comparison with the design science approach. We suggest tentative impacts on candidates, supervisors and examiners then conclude with the issues and open questions raised by our investigations

Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model

The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system

Adoption of Social Media Search Systems: An IS Success Model Perspective

The social media search system aims at providing an organized and integrated access and search support to a massive amount of unstructured, multilingual, user-generated content in an effective and efficient manner. Previous research on social media analytics mainly focuses on developing and applying advanced analysis methods and/or tools to make sense of the large amount of user-generated data over the Internet. Relatively little effort has been put to specifically examine the social media search system. In this study, we utilize and apply the DeLone and McLean IS Success Model to examine this type of systems. To do it, a lab experiment was conducted, and the results showed that all causal relationships, except for satisfaction to social benefit, specified in the DeLone and McLean IS Success Model hold in the context of the large-scale, social media search system. Specifically, we found that information quality and system quality associated with the system could significantly influence both users’ intention to use and satisfaction toward it, both of which, in turn, had significant impacts on users’ perceived individual benefit and social benefit. In addition, satisfaction could significantly influence intention to use the system. Available at: https://aisel.aisnet.org/pajais/vol10/iss2/4

Pursuing Digital Learning Platform Success: A Meta-Analytic Investigation of User and Cultural Contingencies

Digital learning platforms (DLPs) have emerged as highly effective tools to meet contemporary organizations’ learning and knowledge-creation needs. Advanced information and communication technologies (ICT) embedded in these platforms create mobile learning workspaces that deliver ubiquitous yet targeted learning experiences. Scholars have shown a keen interest in assessing the success of DLPs, but most studies have examined only a specific aspect of DLP success. Current findings also show inconsistencies and contradictions that confound our understanding of this important topic. As a result, an integrated and accurate understanding of DLP success is missing. In this paper, we adopt rigorous meta-analytic procedures to consolidate extant findings and reconcile inconsistencies in our understanding of DLP success. Additionally, we extend our meta-analyses to investigate the contingency effects of two moderating variables—user context and cultural context. The results provide a more comprehensive and accurate understanding of DLP success. Our study contributes to the literature by extending the theory on DLPs and information systems (IS) success and by providing insightful recommendations for practitioners