Validating adequacy and suitability of business-IT alignment criteria in an inter-enterprise maturity model

Aligning requirements of a business with its information technology is currently a major issue in enterprise computing. Existing literature indicates important criteria to judge the level of alignment between business and IT within a single enterprise. However, identifying such criteria in an inter-enterprise setting – or re-thinking the existing ones – is hardly addressed at all. Business-IT alignment in such settings poses new challenges, as in inter-enterprise collaborations, alignment is driven by economic processes instead of centralized decision-making processes. In our research, we develop a maturity model for business-IT alignment in inter-enterprise settings that takes this difference into account. In this paper, we report on a multi-method approach we devised to confront the validation of the business-IT alignment criteria that we included in the maturity model. As independent feedback is critical for our validation, we used a focus group session and a case study as instruments to take the first step in validating the business-IT alignment criteria. We present how we applied our approach, what we learnt, and what the implications were for our model

The uses of qualitative data in multimethodology:Developing causal loop diagrams during the coding process

In this research note we describe a method for exploring the creation of causal loop diagrams (CLDs) from the coding trees developed through a grounded theory approach and using computer aided qualitative data analysis software (CAQDAS). The theoretical background to the approach is multimethodology, in line with Minger’s description of paradigm crossing and is appropriately situated within the Appreciate and Analyse phases of PSM intervention. The practical use of this method has been explored and three case studies are presented from the domains of organisational change and entrepreneurial studies. The value of this method is twofold; (i) it has the potential to improve dynamic sensibility in the process of qualitative data analysis, and (ii) it can provide a more rigorous approach to developing CLDs in the formation stage of system dynamics modelling. We propose that the further development of this method requires its implementation within CAQDAS packages so that CLD creation, as a precursor to full system dynamics modelling, is contemporaneous with coding and consistent with a bridging strategy of paradigm crossing

Sensemaking on the Pragmatic Web: A Hypermedia Discourse Perspective

The complexity of the dilemmas we face on an organizational, societal and global scale forces us into sensemaking activity. We need tools for expressing and contesting perspectives flexible enough for real time use in meetings, structured enough to help manage longer term memory, and powerful enough to filter the complexity of extended deliberation and debate on an organizational or global scale. This has been the motivation for a programme of basic and applied action research into Hypermedia Discourse, which draws on research in hypertext, information visualization, argumentation, modelling, and meeting facilitation. This paper proposes that this strand of work shares a key principle behind the Pragmatic Web concept, namely, the need to take seriously diverse perspectives and the processes of meaning negotiation. Moreover, it is argued that the hypermedia discourse tools described instantiate this principle in practical tools which permit end-user control over modelling approaches in the absence of consensus

OperA/ALIVE/OperettA

Comprehensive models for organizations must, on the one hand, be able to specify global goals and requirements but, on the other hand, cannot assume that particular actors will always act according to the needs and expectations of the system design. Concepts as organizational rules (Zambonelli 2002), norms and institutions (Dignum and Dignum 2001; Esteva et al. 2002), and social structures (Parunak and Odell 2002) arise from the idea that the effective engineering of organizations needs high-level, actor-independent concepts and abstractions that explicitly define the organization in which agents live (Zambonelli 2002).Peer ReviewedPostprint (author's final draft

Enterprise Modelling using Algebraic Graph Transformation - Extended Version

An analysis of today's situation at Credit Suisse has shown severe problems, because it is based on current best practices and ad-hoc modelling techniques to handle important aspects of security, risk and compliance. Based on this analysis we propose in this paper a new enterprise model which allows the construction, integration, transformation and evaluation of different organizational models in a big decentralized organization like Credit Suisse. The main idea of the new model framework is to provide small decentralized models and intra-model evaluation techniques to handle services, processes and rules separately for the business and IT universe on one hand and for human-centric and machine-centric concepts on the other hand. Furthermore, the new framework provides inter-modelling techniques based on algebraic graph transformation to establish the connection between different kinds of models and to allow integration of the decentralized models. In order to check for security, risk and compliance in a suitable way, our models and techniques are based on different kinds of formal methods. In this paper, we show that algebraic graph transformation techniques are useful not only for intra-modelling - using graph grammars for visual languages and graph constraints for requirements - but also for inter-modelling - using triple graph grammars for model transformation and integration. Altogether, we present the overall idea of our new model framework and show how to solve specific problems concerning intra- and inter-modelling as first steps. This should give evidence that our framework can also handle important other requirements for enterprise modelling in a big decentralized organization like Credit Suisse

A Version-based Approach to Address Flexibility of BPMN Collaborations and Choreographies

Process flexibility is an important issue in the business process management area: it has mainly been investigated in the context of intra-organisational processes but it received little attention in the context of processes crossing the boundaries of companies. This paper addresses the issue of BPMN collaborations and choreographies flexibility, advocating a version-based approach. Indeed versions, which have been recognised as a powerful mechanism to face flexibility of internal processes of companies, are used to address flexibility of processes crossing the boundaries of companies, modelled as collaborations or choreographies in BPMN. Thus this paper extends BPMN collaborations using versions. It also introduces algorithms supporting the mapping from versions of collaborations into versions of choreographies. This paper mainly focuses on static aspects of collaboration and choreography versioning

Leadership and decision-making practices in public versus private universities in Pakistan

The goal of this study is to examine differences in leadership and decision-making practices in public and private universities in Pakistan, with a focus on transformational leadership (TL) and participative decision-making (PDM). We conducted semi-structured interviews with 46 deans and heads of department from two public and two private universities in Pakistan. Our findings indicate that leadership and decision-making practices are different in public and private universities. While differences were observed in all six types of TL-behaviour, the following three approaches emerged to be crucial in both public and private universities: (1) articulating a vision, (2) fostering the acceptance of group goals, and (3) high-performance expectations. In terms of PDM, deans and heads of department in public and private universities adopt a collaborative approach. However, on a practical level this approach is limited to teacher- and student-related matters. Overall, our findings suggest that the leadership and decision-making practices in Pakistani public and private universities are transformational and participative in nature