Generation and evaluation of business continuity processes using algebraic graph transformation and the mCRL2 process algebra

Critical business processes can fail. Therefore, continuity processes are needed as back-up solutions. Today, those continuity processes are set up and maintained manually. They are mostly based on best practices that focus on specific continuity scenarios, Nevertheless, failures can occur in new and unforeseen combinations. As a consequence, a given business continuity plan needs to handle such situations as well. For this purpose, we present a technique for the generation and validation of the universe of continuity processes given a critical business process at Credit Suisse. The presented approach uses a combination of formal methods in the area of algebraic graph transformation and process algebra encompassing modal logic. The overall approach prepares for a sound evaluation of the effectiveness and efficiency of such plans. It uses formal tools, not standard software engineering solutions, to benefit from formal guarantees that facilitate the implementation of local and global security requirements. Keywords: business continuity, business process, algebraic graph transformation, process algebra, generation, evaluation, enterprise modelin

Contributing factor to business continuity management (BCM) failure - A case of Malaysia public sector

As Malaysia is focusing on building a knowledge-based economy and becoming more dependent on IT in the information age, the need to ensure business continuity in the event of crisis or disaster becomes more important than ever.All public organizations are urged to prepare their BCM to ensure that operations continue swiftly after the unintended event.However, recent studies showed that the frequency of service disruptions is quite alarming even though there is BCM in place. Thus, this study investigates the current practice of BCM and the contributing factors, namely organizations, people, process and technology to the failure of BCM implementation in Malaysia’s public service. The study was undertaken using questionnaires whereby 195 IT people participated in the study.The selected agencies are Frontline agencies and have implemented BCM.Findings showed that organization, people, process, and technology are significantly correlated with BCM failure in the Malaysian Public Sector.The empirical results reveal that process is the key factors contribute to the BCM failure followed humans, technology and organization policy, culture and structure.However, the current BCM approach is more toward technology oriented and only involves the IT department.BCM implementation should involve all levels of the organization and cover all related critical business process.The results of this study have two implications: first, is the discovery of the factor that contribute to the BCM failure and second, the results of this study prioritized the factor that contributes to the BCM failure.This is an important finding because; it enables public sector agencies, planned and implements improvements as needed and at the appropriate rate for each BCM failure factor

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Modeling and Reconfiguration of critical Business Processes for the purpose of a Business Continuity Management respecting Security Risk and Compliance requirements at Credit Suisse using Algebraic Graph Transformation

Critical business processes can fail. Therefore, continuity processes are needed as backup solutions. At the same time business processes are required to comply with security, risk and compliance requirements. In the context discussed here, they should be modeled in a decentralized local and declarative way, including methodological support by tools. By discussing a simplified loan granting process in the context of a Business Continuity Management System at Credit Suisse, we show how algebraic graph transformation can contribute a methodologically sound solution being compatible with all these requirements in a coherent way. As a consequence significant benefits of automation and quality can be realized. The presented contribution is theoretically sound and implementable by the people in the field

The drivers of Corporate Social Responsibility in the supply chain. A case study.

Purpose: The paper studies the way in which a SME integrates CSR into its corporate strategy, the practices it puts in place and how its CSR strategies reflect on its suppliers and customers relations. Methodology/Research limitations: A qualitative case study methodology is used. The use of a single case study limits the generalizing capacity of these findings. Findings: The entrepreneur’s ethical beliefs and value system play a fundamental role in shaping sustainable corporate strategy. Furthermore, the type of competitive strategy selected based on innovation, quality and responsibility clearly emerges both in terms of well defined management procedures and supply chain relations as a whole aimed at involving partners in the process of sustainable innovation. Originality/value: The paper presents a SME that has devised an original innovative business model. The study pivots on the issues of innovation and eco-sustainability in a context of drivers for CRS and business ethics. These values are considered fundamental at International level; the United Nations has declared 2011 the “International Year of Forestry”

13th International Conference on Modeling, Optimization and Simulation - MOSIM 2020

Comité d’organisation: Université Internationale d’Agadir – Agadir (Maroc) Laboratoire Conception Fabrication Commande – Metz (France)Session RS-1 “Simulation et Optimisation” / “Simulation and Optimization” Session RS-2 “Planification des Besoins Matières Pilotée par la Demande” / ”Demand-Driven Material Requirements Planning” Session RS-3 “Ingénierie de Systèmes Basées sur les Modèles” / “Model-Based System Engineering” Session RS-4 “Recherche Opérationnelle en Gestion de Production” / "Operations Research in Production Management" Session RS-5 "Planification des Matières et des Ressources / Planification de la Production” / “Material and Resource Planning / Production Planning" Session RS-6 “Maintenance Industrielle” / “Industrial Maintenance” Session RS-7 "Etudes de Cas Industriels” / “Industrial Case Studies" Session RS-8 "Données de Masse / Analyse de Données” / “Big Data / Data Analytics" Session RS-9 "Gestion des Systèmes de Transport” / “Transportation System Management" Session RS-10 "Economie Circulaire / Développement Durable" / "Circular Economie / Sustainable Development" Session RS-11 "Conception et Gestion des Chaînes Logistiques” / “Supply Chain Design and Management" Session SP-1 “Intelligence Artificielle & Analyse de Données pour la Production 4.0” / “Artificial Intelligence & Data Analytics in Manufacturing 4.0” Session SP-2 “Gestion des Risques en Logistique” / “Risk Management in Logistics” Session SP-3 “Gestion des Risques et Evaluation de Performance” / “Risk Management and Performance Assessment” Session SP-4 "Indicateurs Clés de Performance 4.0 et Dynamique de Prise de Décision” / ”4.0 Key Performance Indicators and Decision-Making Dynamics" Session SP-5 "Logistique Maritime” / “Marine Logistics" Session SP-6 “Territoire et Logistique : Un Système Complexe” / “Territory and Logistics: A Complex System” Session SP-7 "Nouvelles Avancées et Applications de la Logique Floue en Production Durable et en Logistique” / “Recent Advances and Fuzzy-Logic Applications in Sustainable Manufacturing and Logistics" Session SP-8 “Gestion des Soins de Santé” / ”Health Care Management” Session SP-9 “Ingénierie Organisationnelle et Gestion de la Continuité de Service des Systèmes de Santé dans l’Ere de la Transformation Numérique de la Société” / “Organizational Engineering and Management of Business Continuity of Healthcare Systems in the Era of Numerical Society Transformation” Session SP-10 “Planification et Commande de la Production pour l’Industrie 4.0” / “Production Planning and Control for Industry 4.0” Session SP-11 “Optimisation des Systèmes de Production dans le Contexte 4.0 Utilisant l’Amélioration Continue” / “Production System Optimization in 4.0 Context Using Continuous Improvement” Session SP-12 “Défis pour la Conception des Systèmes de Production Cyber-Physiques” / “Challenges for the Design of Cyber Physical Production Systems” Session SP-13 “Production Avisée et Développement Durable” / “Smart Manufacturing and Sustainable Development” Session SP-14 “L’Humain dans l’Usine du Futur” / “Human in the Factory of the Future” Session SP-15 “Ordonnancement et Prévision de Chaînes Logistiques Résilientes” / “Scheduling and Forecasting for Resilient Supply Chains

Modeling and Reconfiguration of critical Business Processes for the purpose of a Business Continuity Management respecting Security Risk and Compliance requirements at Credit Suisse using Algebraic Graph Transformation: Extended Version

Critical business processes can fail. A Business Continuity Management System is a special management system that will de ne how to recover from such failures and speci es temporary work-arounds to make sure a company is not going out of business in the worst case. However, because today's implementations are primarily organizational best-practice solutions, their security, risk and compliance issues in such a recovery situation are mostly unknown. Algebraic graph theory can be used as a formal method supporting employees when running business processes need to be recon gured to recover from speci c failures. The example discussed is a loan granting process in a real-world banking environment. Because such a process has to respect certain laws, regulations and rules even in emergency situations, we sketch how this can be done during the process recon guration by looking at security, risk and compliance issues, compatible with the graph technique. Furthermore, we show how the analysis can be extended to requirements concerning the information ow using the process algebra mCRL2