Culture and concept design : a study of international teams

This paper explores the relationship between culture and performance in concept design. Economic globalisation has meant that the management of global teams has become of strategic importance in product development. Cultural diversity is a key factor in such teams, and this work seeks to better understand the effect this can have on two key aspects of the concept design process: concept generation and concept selection. To this end, a group of 32 students from 17 countries all over the world were divided into culturally diverse teams and asked to perform a short design exercise. A version of the Gallery Method allowed two kinds of activity to be monitored – the individual development of concepts and the collective filtering and selection of them. The effect of culture on these processes was the focus of the work. Using Hofstede’s cultural dimensions, the output from the sessions were reviewed according to national boundaries. The results indicate that individualism and masculinity had the most discernable effect on concept generation and concept selection respectively

The Influence of National Culture on Effectiveness of Safety Trainings During Postdisaster Reconstruction

Non-English speaking workers constitute a disproportionately high number of workers involved in postdisaster reconstruction. Additionally, the rate of fatality among these workers is higher than the industry average. Research shows this population is more prone to unsafe behaviors in the working environment, conceivably because many of these workers are sent into the field prior to any formalized training. Recent studies show that the native culture of construction workers can impact risk-taking behavior. While numerous researchers have attempted to develop training materials for Hispanic workers, the number of studies that consider the impact of native culture on safety behavior is minimal. To answer this emerging knowledge gap, this paper develops a framework that will help to discern the influence of native culture, as well as other socioeconomic characteristics, on the effectiveness of safety trainings for non-English speaking workers. The formulation of this framework will pave the way for an enhanced understanding of the impact native culture plays on unsafe behaviors within a diverse workforce. Foreseeably, this understanding will play a significant role in developing culturally sensitive training materials in the future

The Influence of National Culture on Effectiveness of Safety Trainings During Postdisaster Reconstruction

Non-English speaking workers constitute a disproportionately high number of workers involved in postdisaster reconstruction. Additionally, the rate of fatality among these workers is higher than the industry average. Research shows this population is more prone to unsafe behaviors in the working environment, conceivably because many of these workers are sent into the field prior to any formalized training. Recent studies show that the native culture of construction workers can impact risk-taking behavior. While numerous researchers have attempted to develop training materials for Hispanic workers, the number of studies that consider the impact of native culture on safety behavior is minimal. To answer this emerging knowledge gap, this paper develops a framework that will help to discern the influence of native culture, as well as other socioeconomic characteristics, on the effectiveness of safety trainings for non-English speaking workers. The formulation of this framework will pave the way for an enhanced understanding of the impact native culture plays on unsafe behaviors within a diverse workforce. Foreseeably, this understanding will play a significant role in developing culturally sensitive training materials in the future

Rapid population increase and urban housing systems : legitimization of centralized emergency accommodations for displaced persons

Sudden population influxes in cities place unexpected demands on the urban housing system. During these influxes, decisions made to accommodate displaced persons are often controversial, potentially hindering the ability of organizations involved to respond. Understanding how individuals within those organizations legitimize (i.e. perceive as desirable, proper, or appropriate) and delegitimize (i.e. perceive as undesirable or inappropriate) actions taken to accommodate internationally displaced persons is thus crucial to make decisions that will lead to efficient institutional responses. Existing research relating to the adaptation of urban housing systems for international population influxes in developed countries primarily focus on the long-term response rather than on the short-term response. This study seeks to address this research gap by providing an overview of the perspectives of stakeholders involved in the provision of centralized accommodations for displaced persons during the refugee crisis in 2015 in Germany. A qualitative analysis of interview data was performed to obtain a holistic understanding of the studied institutional response. Twenty-five interviews with employees involved in different steps of the process for providing centralized accommodations for displaced persons were conducted in 2016. Interview content was analyzed to capture the way involved individuals legitimized (1) the overall provision of centralized accommodations for displaced persons, and (2) the choice for specific types of accommodations commonly used. Results show that interviewed individuals mainly legitimized the process for providing centralized accommodations to displaced persons based on their individual convictions and by using procedural, consequential, influence and exchange legitimacy. They mainly delegitimized this process based on self-interested calculations and by using exchange and influence legitimacy. Finally, results indicate that short-term accommodations, such as sport halls, were the least preferred option due to the poor perceived livability, while solutions such as modular housing and the renovation of unused buildings were the most preferred options due to perceived benefits for displaced persons, informants, and the hosting German cities.Environmental and Water Resources Engineerin

THE APPLICABILITY OF WESTERN MANAGEMENT IN THE MIDDLE EAST

The Middle Eastern construction industry is still suffering from cost overruns, delays, and disputes. Inefficient management practices and lack of management are frequently reported reasons for such problems. Researchers attribute such problems to the traditional management practices that are utilized in the Middle East. However, International companies who practice their best management strategies are still suffering from the same problems. These issues become more significant in joint ventures when two different management styles work together. Therefore, it becomes crucial to understand the characteristics of Middle Eastern construction environment in terms of the management practices and regulations that are used and the cultural characteristics of the Middle East and thier effects on the business environment and management style. This study shed the light on the characteristics of Middle Eastern management style. It also examines the applicability of western management in the Middle Eastern business environment through a comprehensive review of the cultural and managerial characteristics of the two regions. In addition, potential opportunities and barriers associated with the implementation of western management in the Middle East have been identified. Finally, the study concludes with a proposed research plan for future work

Deciphering cultural differences between local and foreign contracting firms using Hofstede’s national culture model in the construction industry

Most construction works in the Zambian construction industry are executed by foreign contractors who are eligible to tender for large-scale construction projects. These works amount to 85% of the national contract value. Foreign contractors are seen as better performers in project deliverables of time, cost and schedule compared to local contractors. This research investigated the magnitude to which national culture impacts contractor performance in the Zambian construction industry. A comparison of culture and performance was made between foreign and local firms in the two top construction categories, using Hofstede’s national culture framework to determine performance improvements of local contractors. A total 112 questionnaires were collected and SPSS was used to analyse the data descriptive statistics and inferential statistics. Findings revealed that foreign contractors manage uncertainty avoidance in a more superior manner compared to local contractors. The clients rated foreign contractors as better performers apart from health and safety. The study established that Local contractors must improve their performance if they are to compete favourably with the foreign contractors' success record

An Agent-based Approach for Structured Modeling, Analysis and Improvement of Safety Culture

Safety culture is broadly recognized as important for operational safety in various fields, including air traffic management, power plant control and health care. Previous studies addressed characterization and assessment of safety culture extensively. Nevertheless, relations between safety culture and formal and informal organizational structures and processes are yet not well understood. To address this gap, a new, formal, agent-based approach is proposed. This paper shows the application of the approach to an air navigation service provider, including structured modeling, analysis and identification of improvement strategies for the organizational safety culture. The model results have been validated using safety culture data that had been achieved by an independent safety culture survey study. © 2011 The Author(s)

Crossing the frontiers : peer coaching and self - managing in the process of the professional development in multicultural environment

Our effort focuses on the development of a process of cross-cultural peer coaching through which we have sought to grow as reflective practitioners and strengthen authentic conversations between two individuals, from Poland and the United States. By building a theoretical framework around peer coaching, intercultural interaction, and auto-ethnography we have worked to make explicit our development as educators working to enrich the process of the organizational learning and to make education more open, democratic and human. As Kottler [1997] claims, it is possible to find stages that a tourist goes through during the process of recognizing and knowing another culture that was used to mirror the sensation of the professional growth. The findings shed light on how peer coaching might be strengthened, as well as the development of an observation protocol to structure such reflective and, ultimately, life changing work

A Complexity-Based Approach to Intra-Organizational Team Selection

Early studies recognized the significance of team's work capacity and suggested the selection of team members based on individual skills and performance in alignment with task characteristics. The equitable team selection method, for example, assigns people to different tasks with even skill distributions for the best overall performance. Recent advancement in organization science also identifies the importance of contextual skills. However, work teams are complex adaptive systems with interdependence between workers and social environment, and exhibit surprising, nonlinear behavior. Optimizing individual stages without taking organizational complexity into account is unlikely to yield a high performing new combination of teams. The objectives of this study can be stated as: a) Utilizing complex system theory to better understand the processes of team selection including forming teams with considering worker's interdependence and replacing the unsuitable members through a time frame; b) Comparing different team selection methods, including random selection, equity method, using knowledge of interdependence in different economic conditions through simulation; c) Comparing different policies of replacing members of teams. This study utilizes a computational model to understand the complexity of project team selection and to examine how diversity of capability and interdependence between workers to effect team performance in different economic conditions. The NK model, a widely used theory for complex systems is utilized here to illustrate the worker's interdependence and fed into an Agent-Based Model. This study uses a small design firm as a case implementation to examine the performance of a variety of team selection approaches and replacement policies. Project data, task assignment, and individual and team performance information were collected for the period of 2009-2011. The simulation results show that while the equity selection method can increase the diversity of capabilities of teams, the net performance is often worse than optimizing worker interdependencies. This study suggests that managers should protect their higher-performing workers with minimal interdependence disruption when they considered team selection. Thus taking the advantages and disadvantages of all three policies into account, transferring low contributors or least supported members are recommended to be enacted before hiring new workers to avoid this last policy's especially large additional costs

The effect of national culture on service provision

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.PURPOSE: This research is to investigate the effect of national culture on service provision. Hence, the researcher aims Firstly to investigate the differences in national culture between any two different countries share some attributes like language, religion or geographic location. Secondly, it aims to find whether the differences in national culture of two countries associated with differences in service provision. Finally, the researcher aims to propose a framework that shows how differences in national culture may associate with differences in service provision. DESIGN/METHODOLOGY/APPROACH: This research will quantitatively develop and examine a conceptual framework that is designed to test the effect of national culture on service provision within the context of Takful industry. A total of 463 respondents completed the survey based questionnaire from two different countries (Kuwait and Egypt) which are identified as being related to the same cluster that is, the Arab clusters. The context of the research happened to be within the context of Takaful (Islamic insurance industry) due to the uniqueness of the sector to the cluster. The data was statistically tested using SPSS and AMOS programming system as the primary statistical technique to build structure equation modelling that allows testing the proposed conceptual framework. FINDINGS: Results have shown that the differences in national culture of power distance and uncertainty avoidance have an effect on service provision through service delivery gaps. Results indicated that the service delivery gaps of information gap, specification gap and performance gap partially mediate the effect of national culture on service provision in terms of information flow, style of management, control, communication policy, specification driver and boundary system. The findings also indicate that there are differences in national culture between Kuwait and Egypt despite the commonality of language and religion. The findings are in contrary to Hofstede’s findings in which he argues that Arab cluster have an identical national culture dominated by Islam. Finally, results provide strong evidence that the researcher cannot disconfirm the theory after being statistically tested in which result support the validity of the theory. LIMITATIONS: The research studied only two dimensions of national culture against three service gap attributed to the theory followed by the research, however they were found strongly linked in previous research. Also the research has addressed only one sector of service industry in two countries, but since the industry (Takaful) stemmed from the religion of the context to which previous research assumes homogeneity of Arab national culture based on the power of the religion. Hence, generalizability of the findings can be extended to any national culture of two countries from the similar cluster share similar attributes of religion and language. CONTRIBUTIONS: Contribution to theory: This research confirmed the findings of previous researches as to what extent national culture effect service provision associated with service delivery gaps. It confirmed previous research findings on the underlying relationships between national culture and service provision and how this might be associated with service delivery gaps. An important contribution to theory is the ability of power distance and uncertainty avoidance in predicting national culture differences in service provision between any two countries. Further, the study found that the national culture dimensions do not equally influence service provision as it varies cross culturally. In addition, the research contributes to the theory by providing a conceptual framework that can cultivates the seed in the body of knowledge to enrich the soil for researchers to study the effect of national culture on service provision. Another contribution stems from the findings that opposes Hofested’s claim regarding the homogeneity of Arab countries. Finally, the research proposes a data driven model stems from the collected data. Contribution to Practice: The findings of this research assist service providers of Takaful in particular, and services sector providers in general, to improve their service quality as it identifies and explains some key insights that might help in dealing with various service delivery gaps. Therefore, it is very important for marketers to understand the effect of national culture differences on service delivery gaps which in turn effect the mechanisms of service provision. Contribution to Policy: The research has contributed to the policy with which delivery processes can be systematically enhancing the excellence of service delivery for organizations. Policies of organizations can be set taking in consideration the role of national culture. Organizations may bridge the service delivery gap if they comprehend the effect of national culture on the delivery of their services. Information gap, specification gap and performance gap can be reduced or eliminated if provider understands the effect of national culture on those gaps and how they policies for Information flow, Style of management, Control, Communication policy, Specification driver and Boundary System. These polices may apply differently in different cultural settings as policies applicable in one culture may not be valid for other culture. On the other hand, differences in power distance and risk acceptance may shape provider’s policy to adapt to the pertinent environment. Hence, this research provides policy makers understand the role of culture on service provision. Contribution to method: This research is significant in drawing support from cultures which is different from Anglo cultures (Hofstede, 1980) which in most researches provide evidence to the management literature. On the foundation of the literature review, the research has contributed to method by using a unique context that related directly to the studied national cultures. The method was the adoption of national culture of countries that belong to the same cluster and study the differences/similarities of this national culture with a unique context that related to the dimension to which they were clustered upon like religion and language. Moderation effect of national culture was not appropriate as the conventional methodology when using structural equation modelling in cross cultural studies. However, mediation effect has been found valid and appropriate in exploring the effect of national culture on service provision. results revealed that the method of testing mediation effect was successful in highlighting the effect of national culture drawn from similar cluster countries on service provision mediated by service quality gaps with which a new addition has been added to the body of the literature