The contribution of data mining to information science

The information explosion is a serious challenge for current information institutions. On the other hand, data mining, which is the search for valuable information in large volumes of data, is one of the solutions to face this challenge. In the past several years, data mining has made a significant contribution to the field of information science. This paper examines the impact of data mining by reviewing existing applications, including personalized environments, electronic commerce, and search engines. For these three types of application, how data mining can enhance their functions is discussed. The reader of this paper is expected to get an overview of the state of the art research associated with these applications. Furthermore, we identify the limitations of current work and raise several directions for future research

Search Behavior Prediction: A Hypergraph Perspective

Although the bipartite shopping graphs are straightforward to model search behavior, they suffer from two challenges: 1) The majority of items are sporadically searched and hence have noisy/sparse query associations, leading to a \textit{long-tail} distribution. 2) Infrequent queries are more likely to link to popular items, leading to another hurdle known as \textit{disassortative mixing}. To address these two challenges, we go beyond the bipartite graph to take a hypergraph perspective, introducing a new paradigm that leverages \underline{auxiliary} information from anonymized customer engagement sessions to assist the \underline{main task} of query-item link prediction. This auxiliary information is available at web scale in the form of search logs. We treat all items appearing in the same customer session as a single hyperedge. The hypothesis is that items in a customer session are unified by a common shopping interest. With these hyperedges, we augment the original bipartite graph into a new \textit{hypergraph}. We develop a \textit{\textbf{D}ual-\textbf{C}hannel \textbf{A}ttention-Based \textbf{H}ypergraph Neural Network} (\textbf{DCAH}), which synergizes information from two potentially noisy sources (original query-item edges and item-item hyperedges). In this way, items on the tail are better connected due to the extra hyperedges, thereby enhancing their link prediction performance. We further integrate DCAH with self-supervised graph pre-training and/or DropEdge training, both of which effectively alleviate disassortative mixing. Extensive experiments on three proprietary E-Commerce datasets show that DCAH yields significant improvements of up to \textbf{24.6\% in mean reciprocal rank (MRR)} and \textbf{48.3\% in recall} compared to GNN-based baselines. Our source code is available at \url{https://github.com/amazon-science/dual-channel-hypergraph-neural-network}.Comment: WSDM 202

Product Knowledge Graph Embedding for E-commerce

In this paper, we propose a new product knowledge graph (PKG) embedding approach for learning the intrinsic product relations as product knowledge for e-commerce. We define the key entities and summarize the pivotal product relations that are critical for general e-commerce applications including marketing, advertisement, search ranking and recommendation. We first provide a comprehensive comparison between PKG and ordinary knowledge graph (KG) and then illustrate why KG embedding methods are not suitable for PKG learning. We construct a self-attention-enhanced distributed representation learning model for learning PKG embeddings from raw customer activity data in an end-to-end fashion. We design an effective multi-task learning schema to fully leverage the multi-modal e-commerce data. The Poincare embedding is also employed to handle complex entity structures. We use a real-world dataset from grocery.walmart.com to evaluate the performances on knowledge completion, search ranking and recommendation. The proposed approach compares favourably to baselines in knowledge completion and downstream tasks

Opinion mining and sentiment analysis in marketing communications: a science mapping analysis in Web of Science (1998–2018)

Opinion mining and sentiment analysis has become ubiquitous in our society, with applications in online searching, computer vision, image understanding, artificial intelligence and marketing communications (MarCom). Within this context, opinion mining and sentiment analysis in marketing communications (OMSAMC) has a strong role in the development of the field by allowing us to understand whether people are satisfied or dissatisfied with our service or product in order to subsequently analyze the strengths and weaknesses of those consumer experiences. To the best of our knowledge, there is no science mapping analysis covering the research about opinion mining and sentiment analysis in the MarCom ecosystem. In this study, we perform a science mapping analysis on the OMSAMC research, in order to provide an overview of the scientific work during the last two decades in this interdisciplinary area and to show trends that could be the basis for future developments in the field. This study was carried out using VOSviewer, CitNetExplorer and InCites based on results from Web of Science (WoS). The results of this analysis show the evolution of the field, by highlighting the most notable authors, institutions, keywords, publications, countries, categories and journals.The research was funded by Programa Operativo FEDER Andalucía 2014‐2020, grant number “La reputación de las organizaciones en una sociedad digital. Elaboración de una Plataforma Inteligente para la Localización, Identificación y Clasificación de Influenciadores en los Medios Sociales Digitales (UMA18‐ FEDERJA‐148)” and The APC was funded by the same research gran

Harnessing the power of the general public for crowdsourced business intelligence: a survey

International audienceCrowdsourced business intelligence (CrowdBI), which leverages the crowdsourced user-generated data to extract useful knowledge about business and create marketing intelligence to excel in the business environment, has become a surging research topic in recent years. Compared with the traditional business intelligence that is based on the firm-owned data and survey data, CrowdBI faces numerous unique issues, such as customer behavior analysis, brand tracking, and product improvement, demand forecasting and trend analysis, competitive intelligence, business popularity analysis and site recommendation, and urban commercial analysis. This paper first characterizes the concept model and unique features and presents a generic framework for CrowdBI. It also investigates novel application areas as well as the key challenges and techniques of CrowdBI. Furthermore, we make discussions about the future research directions of CrowdBI

Beyond Personalization: Research Directions in Multistakeholder Recommendation

Recommender systems are personalized information access applications; they are ubiquitous in today's online environment, and effective at finding items that meet user needs and tastes. As the reach of recommender systems has extended, it has become apparent that the single-minded focus on the user common to academic research has obscured other important aspects of recommendation outcomes. Properties such as fairness, balance, profitability, and reciprocity are not captured by typical metrics for recommender system evaluation. The concept of multistakeholder recommendation has emerged as a unifying framework for describing and understanding recommendation settings where the end user is not the sole focus. This article describes the origins of multistakeholder recommendation, and the landscape of system designs. It provides illustrative examples of current research, as well as outlining open questions and research directions for the field.Comment: 64 page

SEMO: a framework for customer social networks analysis based on semantics

The increasing importance of the Internet in most domains has brought about a paradigm change in consumer relations. The influence of Social Networks has entered the Customer Relationship Management domain under the coined term CRM 2.0. In this context, the need to understand and classify the interactions of customers by means of new platforms has emerged as a challenge for both researchers and professionals world-wide. This is the perfect scenario for the use of SEMO, a platform for Customer Social Networks Analysis based on Semantics and emotion mining. The platform benefits from both semantic annotation and classification and text analysis, relying on techniques from the Natural Language Processing domain. The results of the evaluation of the experimental implementation of SEMO reveal a promising and viable platform from a technical perspective.This work is supported by the Spanish Ministry of Industry, Tourism, and Commerce under the EUREKA project SITIO (TSI-020400-2009-148), SONAR2 (TSI-020100-2008-665) and GO2 (TSI-020400-2009-127)Publicad

An Adaptive Interface for Customer Transaction Assistant in Electronic Commerce

Personalized service and adaptive interface play important factors in electronic commerce. This work proposes an adaptive interface to for helping the customer transaction in electronic commerce. The adaptive interface collects the consumer behaviors by monitoring the customer operations, excluding unnecessary operations, and recognizing the behavior patterns. The interface uses the Bayesian belief network and the RBF neural networks to achieve the above tasks. The interface then evaluates knowledge and skill proficiency according to the customer behavior patterns. Finally, the interface generates the adaptive interface to the consumers for helping the transaction process