Measuring Mobile Portal User Satisfaction

With the rapid advancement of mobile technology, smart devices have challenged the extant research concerned with time and space. Based on a user’s specific interests, mobile portals allow quick and easy access, anywhere, anytime to a world of data, applications and services. Whilst this provides an enhanced, dynamic and personalized user experience, knowing how satisfied users are with their mobile portal is crucial to understanding users’ needs, identifying important factors in the improvement of existing mobile portals and enhancing Information Technology (IT)-related business value. The study extends research knowledge about user satisfaction to the context of mobile portals. Secondly it contributes knowledge regarding mobile portals, particularly concerning post-adoption mobile portal user satisfaction. Thirdly, the research contributes a new reliable and valid instrument to measure user satisfaction with mobile portals – a contribution to the research stream within the IS literature concerned with measurement

Measuring User Satisfaction for the Natural Hazards Engineering Research Infrastructure Consortium

The User Forum is a Natural Hazards Engineering Research Infrastructure (NHERI)-wide group focused on providing the NHERI Council with independent advice on community user satisfaction, priorities, and needs relating to the use and capabilities of NHERI. The User Forum has representation across NHERI activities, including representatives working directly with the Network Coordination Office (NCO), Education and Community Outreach (ECO), Facilities Scheduling, and Technology Transfer efforts. The User forum also provides feedback on the NHERI Science Plan. As the community voice within the governance of NHERI, the User Forum is composed of members nominated and elected by the NHERI community for a specified term of 1–2 years. User Forum membership spans academia and industry, the full breadth of civil engineering and social science disciplines, and widespread hazard expertise including earthquakes, windstorms, and water events. One of the primary responsibilities of the User Forum is to conduct an annual community user satisfaction survey for NHERI users, and publish a subsequent Annual Community Report. Measuring user satisfaction and providing this feedback to the NHERI Council is critical to supporting the long-term sustainability of NHERI and its mission as a multidisciplinary and multi-hazard network. In this paper, the role and key activities of the User Forum are described, including User Forum member election procedures, User Forum member representation and roles across NHERI activities, and the processes for measuring and reporting user satisfaction. This paper shares the user satisfaction survey distributed to NHERI users, and discusses the challenges to measuring community user satisfaction based on the definition of user. Finally, this paper discusses the evolving approaches of measuring user satisfaction using other methods, including engaging with the twelve NHERI research infrastructures

Measuring User Satisfaction with IS Security

Information systems security has been the focus of many academic and non-academic research. It is an important aspect of any information system and due to increasing security incidents and threats it has become a factor affecting users satisfaction with information systems. This article introduces and validates a survey instrument that measures user satisfaction with the security attribute of information systems

Measuring IS User Satisfaction: Review and Implications

Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today

Auditing Search Engines for Differential Satisfaction Across Demographics

Many online services, such as search engines, social media platforms, and digital marketplaces, are advertised as being available to any user, regardless of their age, gender, or other demographic factors. However, there are growing concerns that these services may systematically underserve some groups of users. In this paper, we present a framework for internally auditing such services for differences in user satisfaction across demographic groups, using search engines as a case study. We first explain the pitfalls of na\"ively comparing the behavioral metrics that are commonly used to evaluate search engines. We then propose three methods for measuring latent differences in user satisfaction from observed differences in evaluation metrics. To develop these methods, we drew on ideas from the causal inference literature and the multilevel modeling literature. Our framework is broadly applicable to other online services, and provides general insight into interpreting their evaluation metrics.Comment: 8 pages Accepted at WWW 201

Measuring IS Service Quality in the Context of the Service Quality-User Satisfaction Relationship

There is little research regarding the relationship between IS service quality and user satisfaction, the most frequently used surrogate for information systems success. The current study is designed to investigate three ways of measuring service quality (i.e., confirmation/disconfirmation, perception-only, and overall assessment) and shed light on the relationship between service quality and user satisfaction. The results imply that when managers try to measure service quality to improve their service, they have to be cautious in ruling out or selecting one way or another of measuring service quality. The current research also clearly shows that mangers have to take care of the service quality to enhance user satisfaction. The models and results are discussed

The S-Statistic: a measure of user satisfaction based on Herzberg’s theory of motivation

This study describes the development and testing of a new instrument to measure user satisfaction. We have called this the System Satisfaction Schedule (SSS), and the associated statistic, S. In essence, this instrument is based on user-generated complaints. The findings suggest that the SSS is a viable instrument for measuring user satisfaction, despite the lack of positive factors assessed. Other factor-based instruments may be unreliable, since they can omit factors that are important to the user, or include factors which are of no significance to the user. The SSS avoids this difficulty by rating factors which are almost entirely user-generated

Kütüphanelerde Kullanıcı Memnuniyeti Anketleri: Koç Üniversitesi Suna Kıraç Kütüphanesi Deneyimi

Defining and measuring the user satisfaction in libraries have been a complex concept. The most commonly used method in measurement is user surveys. User surveys evaluate library’s performance from users’ perspective and determine its strenghts and weaknesses. The findings help in strategic planning. Koç University Suna Kıraç Library have been assessed its facilities, services and resources through annual user satisfaction surveys since 2004. The user needs have been prioritized according to the survey findings.This paper will review first the relationship between users and library satisfaction. And, Koç University Suna Kıraç Library survey methodology and the utilization of survey results in performance development will be discussed

Mengukur Kesuksesan Penggunaan Sistem Informasi Enterprise Resources Planning (Erp) terhadap Kepuasan Pengguna dan Dampaknya pada Kinerja Karyawan di PT Unisem Batam

  The purpose of this observation is measuring to use Enterprise Resource Plannig information system towards user satisfaction and impact of employee performance in PT UNISEM Batam. The method of data collect using questionnaire method, obeservation method, and documentation method. While for data analysis of using path anaysis method. The results from this observation is level  measuring  Enterprise Resource Planning (ERP) AIMS and PORTAL by three variable, like as exogen variable (Information System Quality, Information Quality, Service Quality) by intervening variable (User Satisfaction) to see the impaction to endogen variable (Employee Performance)

Identifying the Gap in User Satisfaction Assessment from Different Perspectives in Public Institutional Buildings

The building is a place that is responsible for meeting its users' needs and expectations, and offering them a safe and comfortable environment. Many researchers focus on evaluating the user satisfaction level in different Building Performance Levels (BPLs). However, measuring the end-user satisfaction is not an indicator of the importance of the BPLs and its attributes to the end-users. This paper aims to identify the gap between the importance of different performance levels from the user's and the architect's perspective, and the frequency of their application in scientific research. Two surveys were conducted to 172 architects and end-users. Then, a structured review highlights the frequency of applying user satisfaction assessment in each BPLs. The results showed that the gap between the architect and the end-users in identifying the importance of each performance level in building is low not exceeding 12% in any performance level, but there is a clear gap in research related to measuring user satisfaction in the functional, technical, and aesthetic performances by (38%), (39%), (12%) respectively, compared to their importance in affecting the level of user satisfaction in buildings