Defining and measuring the user satisfaction in libraries have been a complex concept. The most commonly used method in measurement is user surveys. User surveys evaluate
library’s performance from users’ perspective and determine its strenghts and weaknesses. The findings help in strategic planning.
Koç University Suna Kıraç Library have been assessed its facilities, services and resources through annual user satisfaction surveys since 2004. The user needs have been prioritized according to the survey findings.This paper will review first the relationship between users and library satisfaction. And, Koç University Suna Kıraç Library survey methodology and the utilization of survey results in performance development will be discussed
