Facebook Uses, Boundary Spanning Activities, and Social Capital

The goal of this paper is to examine whether the use of Facebook in the workplace impacts on employees’ boundary spanning activities (BSA) and social capital. Two types of social capital are examined: bonding and bridging. The sample consisted of 399 full-time white-collar workers in Taiwan. A snowball sampling technique was used to recruit participants to complete an online survey. The results indicated that employees who are allowed to use Facebook in the workplace did not have a higher level of overall BSA than the non-user group. In terms of the associations between Facebook use and social capital, the Facebook user group did not have a higher level of bonding social capital than the non-user group, but they did have a higher level of bridging social capital than the non-user group. In terms of the associations between BSA and social capital, the correlation results indicated positive significant relations between BSA and bonding social capital, and between BSA and bridging social capital

Examining the issues & challenges of email & e-communications. 2nd Northumbria Witness Seminar Conference, 24-25 Oct 2007 Northumbria University, Newcastle upon Tyne.

These proceedings capture the content of the second Witness Seminar hosted by Northumbria University’s School of Computing, Engineering and Information Sciences. It followed the success of the first witness seminar in terms of its format and style but differed in that it focused on one topic - managing email and other electronic communications technologies from a records perspective. As before the witnesses were invited to share their views and opinions on a specific aspect taking as their starting point a pertinent published article(s). Three seminars explored the business, people and technology perspectives of email and e-communications, asking the following questions: What are the records management implications and challenges of doing business electronically? Are people the problem and the solution? Is technology the problem or panacea? The final seminar, 'Futurewatch', focused on moving forward, exploring new ways of working, potential new technologies and what records professionals and others need to keep on their radar screens

The selfish signifier: meaning, virulence and transmissibility in a management fashion

Purpose. Management fashions can be, and have been, conceptualized as narrative elements competing for replication and resources in the wider managerial discourse. Most wax and wane through a life cycle. Some achieve an extended place and even a transition to quasi permanent institutions. Facilities / Facility Management (FM) is one such example. Design/methodology/approach. The case draws FM’s history since 1968 and asks whether it is compatible with recent and classic (Darwin 1871) thoughts on cultural evolution as a selection process between competing discourses. Findings. Several properties of that history are argued as compatible with the theoretical stance taken particularly the mutation of the syntactic content to suit local circumstances and the dilution of the term’s intent. Success attributes in the selective competition include contingency, securing an organizational home and mutability (what was represented became, more operational, less virulent but in the process more transmissible). In spreading globally the signifier / meme FM also proved mutatable to local managerial discourses. Originality/value The study supports a developing paradigm that it is possible to view organizations as ecologies of variously, memes, signifiers, narratives, representations or discourses. All five terms are shown to have been used to make similar significations by different authors. It shows how a natural history of narrative memes can be constructed

What are communities of practice? A comparative review of four seminal works

This paper is a comparative review of four seminal works on communities of practice. It is argued that the ambiguities of the terms community and practice are a source of the concept's reusability allowing it to be reappropriated for different purposes, academic and practical. However, it is potentially confusing that the works differ so markedly in their conceptualizations of community, learning, power and change, diversity and informality. The three earlier works are underpinned by a common epistemological view, but Lave and Wenger's 1991 short monograph is often read as primarily about the socialization of newcomers into knowledge by a form of apprenticeship, while the focus in Brown and Duguid's article of the same year is, in contrast, on improvising new knowledge in an interstitial group that forms in resistance to management. Wenger's 1998 book treats communities of practice as the informal relations and understandings that develop in mutual engagement on an appropriated joint enterprise, but his focus is the impact on individual identity. The applicability of the concept to the heavily individualized and tightly managed work of the twenty-first century is questionable. The most recent work by Wenger – this time with McDermott and Snyder as coauthors – marks a distinct shift towards a managerialist stance. The proposition that managers should foster informal horizontal groups across organizational boundaries is in fact a fundamental redefinition of the concept. However it does identify a plausible, if limited, knowledge management (KM) tool. This paper discusses different interpretations of the idea of 'co-ordinating' communities of practice as a management ideology of empowerment

Emerging Records Management in 21st Century New Zealand Government – Part 2

This research project focused on the following questions: 1. How do New Zealand public servants identify and manage electronic records that are of significant value and importance to their government agency, created through the use of text messaging, instant messaging, digital video technologies and wikis? 2. To what extent and in what ways are the electronic records management practices to manage records created with emergent technologies, such as text messaging, instant messaging, digital video technologies, and wikis, in line with legal and policy requirements? 3. What recommendations for effective electronic records management across New Zealand government agencies can be made

Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the metaverse and offer some insight to the potential socio-economic impact of a fully functional persistent cross platform metaverse. Separating the hype and “meta…” rebranding from current reality is difficult, as “big tech” paints a picture of the transformative nature of the metaverse and how it will positively impact people in their work, leisure, and social interaction. The potential impact on the way we conduct business, interact with brands and others, and develop shared experiences is likely to be transformational as the distinct lines between physical and digital are likely to be somewhat blurred from current perceptions. However, although the technology and infrastructure does not yet exist to allow the development of new immersive virtual worlds at scale - one that our avatars could transcend across platforms, researchers are increasingly examining the transformative impact of the metaverse. Impacted sectors include marketing, education, healthcare as well as societal effects relating to social interaction factors from widespread adoption, and issues relating to trust, privacy, bias, disinformation, application of law as well as psychological aspects linked to addiction and impact on vulnerable people. This study examines these topics in detail by combining the informed narrative and multi-perspective approach from experts with varied disciplinary backgrounds on many aspects of the metaverse and its transformational impact. The paper concludes by proposing a future research agenda that is valuable for researchers, professionals and policy makers alike

Analyzing and Managing Microaggressions in the Workplace in the Context of the United States

Microaggressions are brief, intended or unintended, commonplace verbal, behavioral, or environmental indignities that communicate derogatory, hostile, or negative insults and slights toward people who do not classify within the \u27normative\u27 standard. Those who microaggress are often unaware that they engage in such communications when they interact with people who differ from themselves. In the workforce, these interchanges are exacerbated, as issues regarding implicit biases tend to play themselves out in communal settings. In response to this, the discussion of microaggressions in its numerous forms, coupled with its manifestations in the workplace, adds to the growing knowledge base on aversive behavior and its short- and long-term impacts. The authors begin by investigating the residual effects of everyday “isms” on the work productivity and quality of life of those on the receiving end. They conclude with suggestions for institutional-level education, training, and research—specific to organizational settings—in the effort to reduce microaggressions in the professional environment

Theorizing the Unintended Consequences of Instant Messaging for Worker Productivity

Instant messaging (IM) is one of the newest and fastest-growing communication technologies in the workplace today, yet little is known about its real implications for worker productivity. We have taken the particular affordances of instant messaging as the basis for extrapolating from and linking prior studies of email use, polychronic communication, and task interruptions to develop propositions regarding the unanticipated individual-level productivity implications of widespread IM use in the workplace. We argue that while instant message communication may accelerate particular tasks and decision processes, unstructured IM use will likely contribute to erosion in individuals’ overall productivity due to an increase in users’ communicative workloads, engagement in polychronic communication, and an increase in the frequency of interruptions. We intend our proposed model and propositions as an impetus for further study of both the benefits and challenges of workplace instant messaging

disentangling workplace innovation a systematic literature review

Purpose The purpose of this paper is to consolidate the state of extant academic research on workplace innovation (WI) by proposing a comprehensive conceptual framework and outlining research traditions on the phenomenon. Design/methodology/approach This paper systematically reviewed the literature published over the past 20 years, basing on a predefined research protocol. The dimensions of WI were explored with the help of thematic synthesis, while the research perspectives were studied by means of textual narrative synthesis. Findings The analysis suggests that there exist four research traditions on WI – built container, humanized landscape, socio-material macro-actor, and polyadic network – and each of them comprises its own set of assumptions, foci of study, and ontological bases. The findings suggest that WI is a heterogeneous process of renovation occurring in eight different dimensions, namely work system, workplace democracy, high-tech application, workplace boundaries, workspaces, people practices, workplace experience, and workplace culture. The analysis showed that over years the meaning of innovation within these dimensions changed, therefore it is argued that research should account for the variability of these categories. Practical implications The paper includes implications for developing and implementing WI programs. Moreover, it discusses the role of HR in the WI process. Originality/value This paper for the first time systematically reviews literature on the topic of WI, clarifies the concept and discusses directions and implications for the future research

Dynamic Organizations: Achieving Marketplace and Organizational Agility with People

Driven by dynamic competitive conditions, an increasing number of firms are experimenting with new, and what they hope will be, more dynamic organizational forms. This development has opened up exciting theoretical and empirical venues for students of leadership, business strategy, organizational theory, and the like. One domain that has yet to catch the wave, however, is strategic human resource management (SHRM). In an effort to catch up, we here draw on the dynamic organization (DO) and human resource strategy (HRS) literatures to delineate both a process for uncovering and the key features of a carefully crafted HRS for DOs. The logic is as follows. DOs compete through marketplace agility. Marketplace agility requires that employees at all levels engage in proactive, adaptive, and generative behaviors, bolstered by a supportive mindset. Under the right conditions, the essential mindset and behaviors, although highly dynamic, are fostered by a HRS centered on a relatively small number of dialectical, yet paradoxically stable, guiding principles and anchored in a supportive organizational infrastructure. This line of reasoning, however, rests on a rather modest empirical base and, thus, is offered less as a definitive statement than as a spur for much needed additional research