ASSEMBLING ‘DIFFERENCE’ THROUGH DIGITIZED MUSIC: THE CASE OF URBAN PIRACY IN RECIFE, BRAZIL

This paper draws from work-in-progress research focusing on the piracy of digitized music within informal markets in the global south. We consider this topic with reference to empirical data garnered from an ethnographic study of informal media markets in Recife, Brazil. These markets are composed of piracy hawkers – street sellers with piracy stalls equipped with CD/DVD player, car battery and speakers, who walk the streets playing and selling copied digital media, particularly, locally produced music. Overall we seek to explore how these alternative means of production, distribution and consumption of locally produced content enable engagement with local culture and, through this, preserve their cultural ‘distinct-ness’ within the global south. We draw on Deleuze and Guattari (1987) assemblage theory and argue that these piracy stalls are part of complex urban arrangements which enact and extend the circulation and consumption of local music by means of local product and service curation, and through market scaling. Thus, they preserve and emphasize cultural ‘difference’ through digitized music. The findings reported here are based on ongoing analysis

Locating frames of reference for information systems : a position paper

Frame analysis has been applied in Information Systems (IS) research to generate understanding of such issues as organisational change and IS implementation. Frames are the unconscious interpretive schemas that people, or groups of people, use to interpret their surroundings, determine what is important, and guide their actions. While framing has been used as a theoretical lens in IS research into organisations, there has been no analysis to date of how frames may play a role in the IS field itself. This paper argues that is relevant and insightful to examine the IS discourse from a framing perspective. In order to demonstrate the potential value of such an approach, a subset of a collection of articles from six journals in the senior scholars&rsquo; basket of journals was analysed in an exploratory attempt to locate the frames of reference that predominate in the IS discourse. Three levels of framing were identified and a provisional schema is proposed. We suggest that further investigation of the schema, the frames and their application will provide opportunity for critical reflection on the nature of Information Systems as an academic discipline. Such critical self-examination may even foster purposive frame breaking, in support of recent calls for transformation in the IS field.<br /

DNA Of A Successful BPO

This paper identifies some of the critical elements of a successful BPO through a case study of an U.S. financial services firm that had BPO operations in India. The important dimensions of selection, training, motivation, respecting cultural differences, treating quality as paramount in all operations, and understanding how appropriate control has to be exercised in the area of knowledge-intensive services, were identified as being critical to success. Specific propositions are developed based on these critical elements, and provide a potentially new direction to service outsourcing research

Challenges and Opportunities of Business Process Outsourcing in India

We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources and organization-related challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored

Are we making a Better World with Information and Communication Technology for Development (ICT4D) Research? Findings from the Field and Theory Building

As Information and Communication Technologies (ICTs) continue to penetrate people’s lives the world over, there is a sense that understanding the role of ICTs in the context of development needs to be conceptualized theoretically while making empirical contributions that add to what we know (Avgerou, 2008; Davison, 2012; Sein and Harindranath, 2004; Sahay and Walsham, 1995). Other scholars have pointed to the importance of this research for the field of Information Systems (ISs) in offering broader contributions. Avgerou (2008) suggests that in the era of globalization such research offers contributions in ISs beyond “organizational organizational and national boundaries and support global economic and political activities” (p. 134). If the concept of development can be used to conduct research and offer contributions that lead to improvements in people’s lives globally, then it follows that we should be, at some level, making a better world. The purpose of this editorial is to understand the challenges faced by scholars hoping to make contributions to this field and explore the ways in which they may continue to create a better world

Discovering Development outcomes from ICT interventions in a set of micro-enterprises operating in low resource environments

The concept of Development has alluded scholars and practitioners when information technology becomes prevalent. The majority of research in the Information Technology for Development (ICT4D) field is considered to be practice intended to make the world better with Information and Communications technologies (ICTs). In addition a majority of well-intentioned ICT4D projects tend to fail, often due to unrealistic expectation set by development agencies responding to their political objectives. At the same time, Information Systems (IS) research is ripe with well-studied concepts on IT adoption (i.e. TAM/UAUT: perceived usefulness, ease of use), that do not offer insights on the effects or outcomes of technology adoption. The result is a plethora of research in the variables studied as part of Information Systems adoption research that do little to assist small and micro-enterprises struggling with technology. This research investigates ICT interventions in a set of micro-enterprises operating in low resource environments randomly selected from a public database of about 30,000 micro-enterprises in Nebraska. Based on prior research in which we used grounded theory to analyze the ways in which ICTs are used by micro-enterprises, concepts were developed further to build theory of IT adoption in sets of micro-enterprises. This project proposes to test the theory of ICT adoption micro-enterprises by developing, testing and deploying an IRB approved instrument to the sample of micro-enterprises randomly selected for this study. The results are analyzed quantitatively to 1) identify the concepts that affect the use of ICTs in micro-enterprises. Based on the quantitative analysis a set of micro enterprises are selected to receive technology and training interventions. These micro-enterprises receive interventions customized to their needs. The results of these interventions will be assessed qualitatively using grounded theory analysis to 2) discover the ways in which ICTs are used to support business development and growth and 3) arrive at development outcomes from the ICT usage by micro-enterprises. The potential scientific contribution of this research is in advancing knowledge of the concepts that involve the development of micro-enterprises. It also offers insights into the technology and training interventions needed to enable the growth of micro-enterprises. Such contributions, as provided in this proposed project, entail the discovery of factors that can 1) enable information systems outcomes to be assessed in terms of their success in enabling micro-enterprises to grow and 2) offer strategies for improving the lives of people, in particular the micro-entrepreneur, through IS. The societal impact of this study is in offering specific new knowledge that can be used by policymakers in supporting small business development efforts through investments in ICT infrastructures

Children's Exploration and Cultural Formation

This open access book examines the educational conditions that support cultures of exploration in kindergartens. It conceptualises cultures of exploration, whether those cultures are created through children’s own engagement or are demanded of them through undertaking specific tasks within different institutional settings. It shows how the conditions for children’s exploration form a web of activities in different settings with social relationships, local landscapes and artefacts. The book builds on the understanding of cultural traditions as deeply implicated in the developmental processes, meaning that local considerations must be reflected in education for sustainable futures. Therefore the book examines and conceptualises exploration and cultural formation through locally situated cases and navigates toward global educational concepts. The book provides different windows into how children may explore in everyday practice settings in kindergarten, and contributes to a loci-based, ecological, integral knowledge relevant for early childhood education