User-centred design of flexible hypermedia for a mobile guide: Reflections on the hyperaudio experience

A user-centred design approach involves end-users from the very beginning. Considering users at the early stages compels designers to think in terms of utility and usability and helps develop the system on what is actually needed. This paper discusses the case of HyperAudio, a context-sensitive adaptive and mobile guide to museums developed in the late 90s. User requirements were collected via a survey to understand visitors’ profiles and visit styles in Natural Science museums. The knowledge acquired supported the specification of system requirements, helping defining user model, data structure and adaptive behaviour of the system. User requirements guided the design decisions on what could be implemented by using simple adaptable triggers and what instead needed more sophisticated adaptive techniques, a fundamental choice when all the computation must be done on a PDA. Graphical and interactive environments for developing and testing complex adaptive systems are discussed as a further step towards an iterative design that considers the user interaction a central point. The paper discusses how such an environment allows designers and developers to experiment with different system’s behaviours and to widely test it under realistic conditions by simulation of the actual context evolving over time. The understanding gained in HyperAudio is then considered in the perspective of the developments that followed that first experience: our findings seem still valid despite the passed time

Personalization in cultural heritage: the road travelled and the one ahead

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed

Shared visiting in Equator city

In this paper we describe an infrastructure and prototype system for sharing of visiting experiences across multiple media. The prototype supports synchronous co-visiting by physical and digital visitors, with digital access via either the World Wide Web or 3-dimensional graphics

mSpace Mobile: Exploring Support for Mobile Tasks

In the following paper we compare two Web application interfaces, mSpace Mobile and Google Local in supporting location discovery tasks on mobile devices while stationary and while on the move. While mSpace Mobile performed well in both stationary and mobile conditions, performance in Google Local dropped significantly. We postulate that mSpace Mobile performed so well because it breaks the paradigm of the page for delivering Web content, thereby enabling new and more powerful interfaces to be used to support mobility

SPETA: Social pervasive e-tourism advisor

Tourism is one of the major sources of income for many countries. Therefore, providing efficient, real-time service for tourists is a crucial competitive asset which needs to be enhanced using major technological advances. The current research has the objective of integrating technological innovation into an information system, in order to build a better user experience for the tourist. The principal strength of the approach is the fusion of context-aware pervasive systems, GIS systems, social networks and semantics. This paper presents the SPETA system, which uses knowledge of the user’s current location, preferences, as well as a history of past locations, in order to provide the type of recommender services that tourists expect from a real tour guide.This work is supported by the Spanish Ministry of Industry, Tourism, and Commerce under the GODO project (FIT-340000-2007-134), under the PIBES project of the Spanish Committee of Education and Science (TEC2006-12365-C02-01) and under the MID-CBR project of the Spanish Committee of Education and Science (TIN2006-15140-C03-02).Publicad

Travel recommendations in a mobile tourist information system

An advanced mobile tourist information system delivers information about sights and events on a tourists travel route. The system should be personalized in its interaction with the tourist. Data that can be used for personalization are: the tourists interest profile, an analysis of their travel history, and the tourists feedback about sights. Existing mobile information systems for tourists do not tailor their information delivery to the tourists interests. In this paper, we propose the use of personalised recommendations that consider all of the personal information a tourist provides. We adopt and modify techniques from recommended systems to the new application area of mobile tourist information. We propose a number of methods for personalised recommendations; and select a subset of these for implementation. This paper then presents the implemented recommended component of our TIP system for mobile tourist informatio

Advanced recommendations in a mobile tourist information system

An advanced tourist information provider system delivers information regarding sights and events on their users' travel route. In order to give sophisticated personalized information about tourist attractions to their users, the system is required to consider base data which are user preferences defined in their user profiles, user context, sights context, user travel history as well as their feedback given to the sighs they have visited. In addition to sights information, recommendation on sights to the user could also be provided. This project concentrates on combinations of knowledge on recommendation systems and base information given by the users to build a recommendation component in the Tourist Information Provider or TIP system. To accomplish our goal, we not only examine several tourist information systems but also conduct the investigation on recommendation systems. We propose a number of approaches for advanced recommendation models in a tourist information system and select a subset of these for implementation to prove the concept