Knowledge management in the voluntary sector: A focus on sharing project know-how and expertise

Voluntary sector organisations are operated principally by volunteers who are not obliged to share their knowledge, as might be expected in a for profit company, with a greater consequent loss of knowledge should individuals leave. This research examines how a volunteer-led organisation, the Campaign for Real Ale (CAMRA), acquires, stores and shares its project knowledge in the context of event management. Three annual CAMRA festivals of different sizes and maturity were selected to see how volunteers' knowledge is managed in the process of organising their festivals. Key festival officers were interviewed and focus groups, comprising of festival volunteers, were conducted. While the maturity of a festival and its size seemed to influence the ways in which knowledge was managed there were some commonalities between festivals. Evident was a strong master-apprentice model of learning with little formal training or record keeping except, that is, where legislation and accountability in treasury and health and safety functions were necessary. Trust between volunteers and their need to know and to share information appeared to be dependent, in part, on their perception and confidence in the success of the overarching project organisation, and this helped shape volunteers' knowledge sharing practices. Whilst there was evidence of a laissez-faire approach to codification and the sharing of knowledge, this was less so when volunteers recognised a genuine lack of knowledge which would hinder the success of their festival. The analysis also highlighted factors related to the sharing of knowledge that, it is suggested, have not been identified in the for-profit sector

Knowledge management in the not-for-profit sector: introduction

Knowledge management in the not-for-profit sector: introductio

Fuzziness in LGBT Non-Profit ICT Use

This note reports on the use of ICTs by a small nonprofit organization that serves LGBT youth. Our work centers on a reective evaluation of the use of online communities for LGBT community through qualitative interviews with the organization. Perceived issues around ICT use in the organi- zation were shaped by the blurred lines between professional and personal interactions online, the small size of the com- munity and ubiquity of social media use, and ambivalence of members toward online communication. The project models one way for researchers in ICT4D to work within communi- ties to develop an understanding of self-identified issues in vulnerable populations

Towards sustainable KM in high-performance sport

For knowledge management initiatives to be successful and provide sustainable competitive advantage, it is imperative that they are rooted in the organisation’s context. This paper presents a knowledge management audit methodology for conducting a systemic inquiry into the multiple factors within an organisational context that can impact on the success of the KM strategy. Drawing from the practice-based perspective, the KM audit is proposed to study the organisational objectives, identify the strengths and barriers in the context and highlight the existing knowledge resources and processes. As opposed to the existing audit methodologies in the literature that present a snapshot evaluation of the context, the present audit methodology will adopt the iterative approach of the action research process; the data collection and analysis phases will be conducted simultaneously, progressively developing insight and meaning. Further, the findings will be continuously fed back to the organisation and used directly to inform the KM strategy through forming a working relationship with the current Knowledge Manager in the organisation. The overall aim is to inform a KM strategy that will strategically align to the organisational context whilst utilising the available resources. It is expected that this approach will result in a KM strategy that will foster a long-term focus on KM in the organisation, provide sustainable competitive advantage and be robust in the face of dynamic organisational climates. This work-in-progress study is being conducted in a not-for-profit, knowledge intensive, high-performance sport organisation to illustrate the KM audit in practice. This paper presents the audit methodology and discusses the rationale and benefits of conducting a KM audit, along with preliminary findings and reflections from the audit process at the case study organisation

IMPLEMENTATION OF SPRINT LIFE CYCLE FROM AGILE METHODOLOGY WITH KNOWLEDGE MANAGEMENT CYCLE

Companies in almost every industry are adopting Agile techniques to improve IT projects, manage marketing initiatives, and manage their businesses. With the sprint life cycle implemented in the company, knowledge management can always be updated. The research was conducted by collecting literature studies, conducting literature review analysis and proposing a theory of the results of the study analysis. Through this research, it is known that by implementing the sprint life cycle of Google Ventures in the Knowledge Management process that adopts the analysis of the framework initiated by Evans (2014), Wee and Chua (2013) , Akhavan (2009), Lettieri (2004), Chyi Lee (2000) can produce a basic theory regarding the application of the sprint life cycle in knowledge management, namely: (1) Identify, Create, and Understand, (2) Sketch and Innovation, (3) Decide and Organize, (4) Prototype and Codification , (5) Test, Use, Share, and Learn. With the ideas from the results of this study, it is possible to expand the previous KMC model by integrating the sprint framework pattern by linking several initiatives within the existing KMC. Produce KMC Sprints that have advantages based on the nature of the Agile methodology, namely speeding up change/knowledge creation time and adaptability

Personality and Work Performance among Commercial Bank Employees in the Northern State of Malaysia

This study aimed to associate the personality of commercial bank employees whether there is an influence on their work performance. Employees of two commercial banks in the Northern State of Malaysia were randomly selected as respondents. This study employed self-administered questionnaires in obtaining knowledge on personality by using the Big Five Factor Model and work performance. Results indicated that personality had an effect on work performance. Interestingly, commercial bank employees indicated that they love to be at work. Moreover, they also indicated that their trait of being agreeableness could be a good indicator of the top management of having obedient employees

Knowledge Management in Health Care Education

Knowledge management is a vital source of sustainable competitive advantage in all social areas, including health care. In this paper, we present insight into previous knowledge of students of health care related to the management domain and their expectations regarding what they aim to gain at the course. We collected 57 valid data entries, 42 females and 15 males, and analyzed it by using the content analysis. The average age of our respondents was 21 years. Results are presented, and key identified themes offer several educational implications. Students wish to learn organizational techniques, team management tools, and leadership development tools, mainly. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.</p

Knowledge Management Challenges for Nongovernment Organizations: The Health and Disability Sector in New Zealand

This paper reports on an exploratory study looking at the knowledge management (KM) challenges faced by Non-Government Organizations (NGOs). Specifically, this paper looks at NGOs in the health and disability sector in New Zealand. Within this sector, the introduction of competitive tendering and contracting and a lack of transparent funding processes has seen a move towards greater contestability of services in the NGO sector. To ameliorate this situation requires effective management of knowledge assets and a sound understanding of KM practices. Using qualitative research methods, we studied the KM practices of nine NGOs in the health and disability sector in New Zealand. Our findings suggest that there are many barriers to the successful implementation of KM in NGOs, some of the most important ones being related to organizational structure and culture

Quality Management in Madrasas Based on IASP 2020

Quality is a very important thing to be implemented in educational institutions, including Islamic educational institutions. One of the efforts to maintain the quality of education is to implement a management system based on the IASP 2020. In Islamic education institutions based on Islamic boarding schools such as MI, MTs and MA, the implementation of IASP 2020 has not been maximized, therefore it is necessary to provide assistance in implementing it. This is the background of this dedication. The purpose of service is to provide a deep understanding to MI educators and education staff. MTs and MA which are under the auspices of YPI Al-Qonaah Cikajang, Garut Regency. The method used is by using the workshop method where participants are actively involved in filling out the IASP 2020 and conducting follow-up programs. The service activity was attended by educators and education staff at YPI Al-Qonaah Cikajang Garut, the activity went smoothly and asked for follow-up on these activities

Sharing of tacit knowledge in volunteer Portuguese firefighters – paths to diagnosis

Purpose - focusing on the study of tacit knowledge sharing in nonprofit organizations (NPOs) in Portugal and taking as a case study the Portuguese voluntary firefighters, we set as objectives, identify the most relevant factors for sharing tacit knowledge and identify the types of barriers most prevalent to such sharing in these organizations. Design / methodology / approach - a literature review on tacit knowledge sharing allowed the identification of indicators and barriers to the sharing of this knowledge. This was followed by a mixed methodology that combines qualitative and quantitative techniques through questionnaires and interviews, whose treatment allowed to determine the indicators that influence each of these factors and which types of barriers. Findings - Three factors have been identified that lead to the sharing of tacit knowledge within these organizations: organizational culture, individual characteristics, and organizational structure. Four typologies of barriers were identified: communicational, technological, personal and resource or infrastructure. Research limitations / implications - The present research focuses exclusively on the sharing of tacit knowledge, not considering other forms of knowledge. As a case study, although with heterogeneous organizations, the same cannot be replicated to different realities. Originality / Value - Studies in this area, targeting NPOs are scarce, as opposed to what is happening in the private and public sectors. The option of a case study of organizations such as the Portuguese fire brigades (FBs), unique in their action and identity, accompanies the need increasingly recognized by society, in enabling these organizations of competencies for the best possible performance, in the face of tragic events that have occurred in recent years in Portugal.info:eu-repo/semantics/publishedVersio